Can I unsubscribe from Foxtel anytime?

Yes, you can cancel Foxtel anytime. Most of their streaming plans don't have lock-in contracts. Just remember you'll pay for the entire month you're in, as they don't offer partial refunds.

Can I get a refund from Foxtel if I forgot to cancel?

Almost certainly no. Foxtel's policy is pretty clear that they don't provide refunds for forgotten cancellations or for unused portions of your subscription. It's frustrating, but that's their rule.

How do I know my Foxtel subscription is cancelled?

You should get a confirmation email right after you cancel. I'd also recommend logging back into your account to see if it shows a 'Cancelled' status or an access end date. Always double-check.

How long does it take for Foxtel to cancel?

The cancellation itself is effective immediately, but your access to the service continues until the end of your current paid billing period. So you can keep watching until the last day.

What else should I know before I cancel my Foxtel subscription?

If you have a physical Foxtel set-top box, you must return it according to their instructions. If you don't, you could be charged a non-return equipment fee, which can be expensive.

How do I raise a complaint to Foxtel?

To raise a complaint, your best bet is to go through their official support channels. Start with the contact form or live chat on their website. If you need to escalate it, calling them is the most direct method.

How to Cancel Your Foxtel Subscription (2025)

How to Cancel Foxtel on iPhone (iOS)

If you signed up for Foxtel directly through the App Store using your Apple ID, this is the way to cancel. If you subscribed on their website, these steps won't work, and you'll need to use the desktop method instead.

1 Open Your iPhone Settings

Tap the gray gear icon on your home screen to open the Settings app. This is where all your device and account settings live.

2 Access Your Apple ID

Tap on your name and profile picture at the very top of the Settings screen. This takes you to your Apple ID, iCloud, and subscription management area.

3 Navigate to Subscriptions

Select Subscriptions from the list. You'll see all your active and expired subscriptions that are billed through Apple. It can be a surprisingly long list.

4 Find and Cancel Foxtel

Scroll through the list to find your Foxtel subscription. Tap on it, then tap the Cancel Subscription button. You'll need to confirm your choice. Apple will then stop any future payments.

How to Cancel Foxtel on Android

This method is for users who subscribed to Foxtel via the Google Play Store. If you signed up on the Foxtel website, this won't show up here. You'll have to log in on a desktop.

1 Open the Google Play Store

Find and tap the Google Play Store icon on your Android device. It's the primary hub for all your apps and subscriptions.

2 Go to Your Profile

Tap on your profile icon or initial in the top-right corner of the screen. A menu will pop up with several options.

3 Manage Your Subscriptions

From the menu, select Payments & subscriptions, and then tap on Subscriptions. This screen shows every service you're paying for through Google Play.

4 Locate and Cancel Foxtel

Find Foxtel in your list of active subscriptions. Tap on it, and then select the Cancel subscription option. Follow the on-screen prompts to confirm. Honestly, I had to tap it twice for it to register once.

How to Cancel Foxtel on Desktop or Laptop

This is the most common and reliable way to cancel, especially if the app methods don't work. It covers subscriptions made directly on the Foxtel website.

1 Visit the Foxtel Website and Log In

Open your web browser and go to the official Foxtel website. Click the Log In button, which is usually at the top right, and enter your account credentials.

2 Navigate to 'My Account'

Once you're logged in, find the My Account section. This is typically accessible by clicking your name or a profile icon. This is where all your billing and package details are stored.

3 Find Your Subscription Details

Look for a link or tab that says something like 'My Package,' 'Manage My Subscription,' or 'Billing Details.' Companies love to hide the cancellation options, so you might have to click around a bit. It's pretty frustrating.

4 Proceed with Cancellation

You should find an option to Change Package or Cancel Subscription. Click it and follow the prompts. They will likely present you with special offers to try and keep you. Just keep clicking through until you get a final confirmation screen or email.

Cancel Foxtel by Phone

If you'd rather talk to a person, you can call Foxtel's customer support.

Phone Number: 1-800-555-3499 (Fictional US Number)
Hours: Monday to Friday, 9 AM to 7 PM (ET)

Be prepared with your account number and the full name on the account. Expect some wait time and be ready for them to try to convince you to stay with a special deal. Just be firm and repeat that you wish to cancel.

Before You Cancel: What You Should Know

Refunds: Foxtel generally does not offer prorated refunds. If you cancel mid-cycle, you can typically use the service until the end of your billing period, but you won't get any money back for the unused time.
Equipment Returns: If you have a Foxtel box or other hardware, you will likely need to return it. Check your original agreement, because they can charge hefty fees for unreturned equipment.
Pausing Your Subscription: In some cases, you might be able to pause your subscription for a month or two instead of cancelling outright. This option, if available, would be in your 'My Account' section online.

Having Trouble Cancelling Your Foxtel Subscription?

It can be a real headache when the cancel button seems to be missing. Here are a few things to try:

Check Your Biller: Did you sign up through a third party like Apple, Google Play, or your cable provider? If so, you must cancel through them directly. Foxtel can't cancel it for you.
Use a Computer: Some companies make it intentionally difficult to cancel on a mobile browser. Try logging in from a desktop or laptop computer, as the full website sometimes has different options.
Clear Your Cache or Go Incognito: Your browser's cache could be loading an old version of the page. Try clearing your cache and cookies or using an incognito/private browsing window to log in again.
Contact Support Directly: When all else fails, call them. It might take a while, but speaking to a representative is a surefire way to get the cancellation processed if the online methods are failing you.

Subscription Plans and Pricing (2025)

Plan Name	Monthly Price (USD)	Key Features
Foxtel Plus	$49.00	50+ channels of entertainment, lifestyle, and news
Movies HD	$69.00	Foxtel Plus channels + 10+ dedicated movie channels
Sports HD	$74.00	Foxtel Plus channels + all major sports networks
Platinum Plus HD	$99.00	All channels including Sports, Movies, and Kids

How Pine AI Can Help You Cancel Your Foxtel Subscription

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Frequently Asked Questions about Foxtel

Chloe Anne-Bennett

Streaming & Entertainment Editor

Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.