Established in 2009, Plex organizes media beautifully, but maintaining a personal server isn't for everyone. Maybe the recent "server ban" drama or general subscription fatigue has you rethinking things. With Plex Pass costing $4.99 to $119.99, you could save up to $120 by cancelling. It works on iOS, Android, and desktop. Visit Plex. Trustpilot data highlights frustrations, specifically "poor technical support" and "billing confusion" regarding lifetime passes. Pissed Consumer reports indicate struggles with refund denials. Whether it is technical glitches or just cutting costs, we will help you stop the charges.
How to Cancel Plex on iPhone (iOS)
If you subscribed through the App Store, you must cancel through Apple. Deleting the app does nothing.
1 Open Settings
Grab your iPhone and tap the grey Settings gear icon. It is usually on the first home screen.
2 Tap Your Name
Hit your name at the very top of the menu. It says 'Apple ID, iCloud, Media & Purchases' under it.
3 Select Subscriptions
Tap Subscriptions. If you do not see it, look for 'Media & Purchases' instead.
4 Find Plex
Scroll through the list until you see Plex. If it is not there, you might have subscribed directly on their website.
5 Cancel Subscription
Tap Cancel Subscription. You might have to confirm it again. If you only see 'Renew', it is already cancelled.
How to Cancel Plex on Android
Google makes this somewhat buried in the menus. Follow these steps if you paid via Google Play.
1 Open Google Play Store
Launch the Play Store app on your Android device. Make sure you are signed into the right Google account.
2 Tap Profile Icon
Tap your profile picture in the top right corner.
3 Go to Payments & Subscriptions
Select Payments & subscriptions from the menu list.
4 Select Subscriptions
Tap Subscriptions to see your active list.
5 Cancel Plex
Find Plex in the list, tap it, and hit Cancel subscription. Follow the prompts to confirm.
How to Cancel Plex on Desktop (Web)
This is the method to use if you signed up directly with a credit card or PayPal on their site.
1 Go to Plex.tv
Open your browser and head to the Plex website. Log in to your account.
2 Open Settings
Click the Settings icon (the wrench) in the top right corner.
3 Navigate to Subscriptions
On the left sidebar, look for the Account section and click Subscriptions.
4 Edit Subscription
You should see your Plex Pass details. Click Edit or Manage next to your plan.
5 Confirm Cancellation
Click the link to cancel. They might try to keep you with a discount, but just keep clicking through until it is confirmed.
What is Plex Cancellation Policy
Plex is pretty strict here. If you cancel a recurring monthly or yearly subscription, you will not get a refund for the time left. You just keep access to Plex Pass features until the billing cycle ends. For the Lifetime Plex Pass, refunds are almost impossible to get after the first few days. Users on Reddit frequently complain that support is non-existent when asking for money back. Basically, once they have your cash, it is theirs.
Before You Cancel Plex: What You Should Know
Will I lose my server data?
No. Cancelling Plex Pass just reverts your account to the free version. You lose features like Hardware Transcoding, Skip Intro, and Mobile Sync.
Can I pause it?
Not really. You either pay or you don't. There is no official "pause" button in the settings.
Best time to cancel?
Do it at least 24 hours before your renewal date. Their system can be slow to update.
Having Trouble Cancelling Your Plex Subscription?
If you cannot find the cancel button, you are likely looking in the wrong place. This happens a lot.
- Check the Source: If the website says "Managed by Google Play" or "Managed by Apple," you must go to your phone settings to cancel. You cannot do it on the website.
- Try Desktop: The mobile web view is glitchy. Log in from a laptop.
- Incognito Mode: Sometimes browser extensions hide the subscription tab. Try a private window.
- Contact Support: If all else fails, use their billing support form, but expect a delay.
Subscription Plans and Pricing (2025)
| Plan | Price | Billing Frequency | Details |
|---|---|---|---|
| Monthly | $4.99 | Every Month | Flexible, good for testing features. |
| Yearly | $39.99 | Every Year | Saves money over monthly. |
| Lifetime | $119.99 | One-time | One payment, access forever. No recurring fees. |
How Pine AI Can Help You Cancel Your Plex Subscription
With streaming costs rising across the board in 2024 and 2025, cutting unused tech subscriptions is the smartest move you can make today. Pine AI makes it effortless.
Step 1: Let's get started to cancel Plex Just tell us you want to drop Plex. We will ask for a few basic details to locate the account.
Step 2: Pine gets to work We navigate the confusing clicks, wait on hold if necessary, and handle the awkward digital paperwork. We don't just suggest it; we finish it.
Step 3: You're free from Plex The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about Plex
Can I unsubscribe from Plex anytime?
Can I get a refund from Plex if I forgot to cancel?
How do I know my Plex subscription is cancelled?
How long does it take for Plex to cancel?
What else should I know before I cancel my Plex subscription?
How do I raise a complaint to Plex?
How does Pine AI work with Plex to cancel my subscription?
