How to Cancel Your WOW Subscription (2025)

This is the most reliable method, unfortunately.

Phone Number: 1-866-496-9669
Hours: Monday to Friday, 8 am to 7 pm ET (Hours may vary by region)

Pro Tip: Call mid-week around 10 am. Mondays are a nightmare for hold times. Prepare for a "retention pitch" where they offer to lower your bill by $10. If you really want to leave, stand firm.

WOW! generally operates on a month-to-month basis for internet, but if you signed a contract for a bundle or a specific promo rate, you might face an Early Termination Fee (ETF).

The Equipment Trap: You must return your modem and cable box within 10 to 14 days of cancellation. If you don't, they will slap you with unreturned equipment fees that can exceed $150 per device.

Prorated Refunds: Typically, WOW! does not prorate. If you cancel three days into your billing cycle, you pay for the whole month. Plan your cancellation for the last few days of your cycle to get your money's worth.

Make sure you have a backup plan.

• Equipment Return: Locate a UPS Store or a local WOW! office drop-off point before you call. You need a receipt for the return. Keep that receipt forever. Seriously. People complain about getting charged for "missing" modems years later.
• Email Address: If you use a @wowway.com email address (who does that anymore?), you will lose access to it once the account closes. Back up your emails.
• Pending Charges: Check if you have any On-Demand movie rentals pending. These will show up on a final bill.

Stuck in an infinite hold loop? You aren't alone.

• Try a different number: Sometimes local office numbers work better than the national 866 number. Google "WOW Internet [Your City] phone number."
• Visit in person: If there is a local office nearby, walking in with your equipment is often the fastest way to force a cancellation. It is harder for them to ignore you face-to-face.
• File a complaint: If they refuse to cancel, mention you will file a complaint with the FCC. That usually speeds things up.

Note: Prices vary heavily by region and active promotions. "Standard Price" reflects the cost after the promo period ends.

With internet prices creeping up and service reliability going down in the last 12 months, dumping WOW is a smart financial move. Pine AI makes it happen without the headache.

Step 1: Let's get started to cancel WOW Just tell us you want to drop WOW. We will ask for your account details and the best time to execute the cancellation.

Step 2: Pine gets to work We navigate the confusing phone trees, wait on hold for hours, and handle the awkward "please stay" conversations with retention agents. We don't just suggest it; we finish it.

Step 3: You're free from WOW The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.