Showmax, launched in 2015, is a streaming service that's a big deal in Africa and for diaspora communities, offering a mix of international hits and local originals. Maybe you signed up to watch The Real Housewives of Lagos and now the subscription is just... sitting there. It happens. With plans ranging from $8.99 to $12.99, those charges can add up, and this guide will help you cancel your subscription on desktop, iOS, or Android. Taking a few minutes to cancel could save you up to $156 a year. Let's get that money back in your pocket.
How to Cancel Showmax Subscription on Desktop
Canceling on a computer is probably the most direct way. Honestly, I had to look around for a minute because the 'Manage Subscription' link felt a bit hidden. Just follow these steps.
1 Log In to Showmax
Head to the official Showmax website and sign into your account.
2 Navigate to Your Account
Click on your profile icon, which is usually in the top-right corner, and choose "My Account" from the dropdown menu.
3 Find Your Subscriptions
Inside your account dashboard, look for a tab or link that says "Subscriptions." This is where the billing information is kept.
4 Manage Your Active Plan
You'll see your active plan details. Click the button or link that says "Manage Subscription."
5 Confirm the Cancellation
This is the final step. Find the "Cancel Subscription" link and click it. You might have to answer a survey or click through another confirmation screen to finalize it.
How to Cancel Showmax Subscription on iOS
You can't cancel inside the Showmax app. Nope. It's an Apple thing. You have to go through your main phone settings, which is annoying but that's how it works for any app you subscribed to via the App Store.
1 Open Your Device Settings
Find and open the main "Settings" app on your iPhone or iPad's home screen.
2 Tap Your Apple ID
Tap on your name and profile picture located at the very top of the Settings screen to access your Apple ID settings.
3 Select Subscriptions
On the Apple ID screen, find and tap on the "Subscriptions" menu item.
4 Find the Showmax Subscription
Scroll through your list of active subscriptions to find Showmax. Tap on it to open the management screen.
5 Tap to Cancel
Tap the "Cancel Subscription" button. You'll need to confirm your choice, and then Apple will stop any future payments.
How to Cancel Showmax Subscription on Android
Just like with iPhones, you have to cancel through the Google Play Store, not the Showmax app itself. It's a few extra taps, but it's straightforward once you know where to look.
1 Open the Google Play Store
Launch the Google Play Store app from your app drawer.
2 Go to Your Profile
Tap on your circular profile icon, which you can find in the top-right corner of the screen.
3 Open Payments & Subscriptions
From the menu that appears, select "Payments & subscriptions."
4 Tap Subscriptions
On the next screen, tap on "Subscriptions" to view all the services you're paying for through Google Play.
5 Find and Cancel Showmax
Find Showmax in the list, tap on it, and then hit the "Cancel subscription" button at the bottom. Follow any final prompts to confirm.
Cancel Showmax Subscription with Live Chat
Showmax has a Help Center on their website. You can usually find a 'Live Chat' option there during their business hours. Be prepared to wait a bit. The last time I tried, it took about 10 minutes to connect with a real person. You can find it at https://help.showmax.com/
Before you hit cancel, here's the deal. Showmax won't delete your viewing history right away, so if you change your mind later, your recommendations should still be there. Don't expect a refund. If your renewal date was yesterday, that stinks, but you've already paid for the month. You'll keep access until the end of your current billing period. Also, they don't really offer a "pause" option, so cancellation is your only move.
Showmax Plans and Pricing 2025
| Plan | Monthly Price | Details |
|---|---|---|
| Showmax Entertainment | $8.99 | Access to the full library of movies and series. Watch on 2 devices at once. HD available. |
| Showmax Entertainment Mobile | $4.99 | Mobile-only access to the full library. Watch on 1 smartphone or tablet. Standard Definition. |
Frequently Asked Questions about Showmax
Can I unsubscribe from Showmax anytime?
Can I get a refund from Showmax if I forgot to cancel?
How do I know my Showmax subscription is cancelled?
How long does it take for Showmax to cancel?
What else should I know before I cancel my Showmax subscription?
How do I raise a complaint to Showmax?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
