NTT Docomo, founded in 1992, is a major Japanese telecommunications company. In the United States, they operate as NTT Docomo USA, providing enterprise solutions like global IoT connectivity and other business services, not personal mobile plans. Many businesses are now re-evaluating the tech subscriptions they signed up for during the big 'work from anywhere' push, realizing they don't need everything. This guide will help you cancel your Docomo business service without any headaches. With plans ranging from $49 to $499, you could save up to $5988 annually by cutting an unused service. We'll cover how to cancel through their desktop portal or by contacting support directly.
How to Cancel Docomo Subscription on Desktop
Cancelling online through the business portal is your best bet, but it isn't always straightforward. The buttons can be hard to find, and I had to refresh the page once because the final confirmation button didn't load properly. Just be patient.
1 Log Into Your Account Portal
Navigate to the NTT Docomo USA website and find the login page for your business account. You'll need your admin credentials.
2 Navigate to the Services Section
Once you're in, you need to find the section that manages your services. It might be labeled 'My Services', 'Account Management', or 'Billing'. I had to poke around for a bit before I found it under a generic 'Services' tab.
3 Select the Subscription to Cancel
You should see a list of your active subscriptions. Find the specific one you want to get rid of and look for a 'Manage' or 'Details' button next to it.
4 Find the Cancellation Link
This is the tricky part. The cancellation link is often buried at the bottom of the page in small text. Look carefully for something like 'Cancel Service' or 'Terminate Subscription'. Don't give up.
5 Confirm Your Cancellation
The system will probably ask you why you're leaving. After you complete the final steps, make sure you receive a confirmation email. If you don't get one, the cancellation might not have gone through. Seriously, check for that email.
Cancel Docomo Subscription with Phone
You can call NTT Docomo USA support at +1 (877) 524-5244. They are generally available during standard business hours, Monday to Friday. Make sure you have your account number and business details ready before you call. One user on a forum mentioned, 'I had to call twice because the first rep couldn't find my account details.' So, be prepared.
Cancel Docomo Subscription with Email
NTT Docomo USA uses a contact form on their website for email support. Go to their official site and find the 'Contact Us' page. Fill out the form with your cancellation request and account details. You can typically expect a response within 1-2 business days.
Before you cancel, be aware of a few things. You typically won't get a refund for any partial billing periods. Your access will continue until the end of the current paid term. Also, make sure to back up any important data associated with the service, as it will likely be deleted permanently once the cancellation is finalized. There is no option to pause a subscription; you can only cancel it.
Docomo Plans and Pricing 2025
| Plan Tier | Monthly Price | Details |
|---|---|---|
| IoT Starter | $49 | Designed for small-scale projects. Includes support for up to 10 devices, basic data allowance, and standard email support. |
| Business Connect | $199 | For growing businesses. Supports up to 100 devices, offers a larger data pool, API access, and priority phone support. |
| Enterprise Global | $499+ | A custom solution for large corporations. Features unlimited device support, dedicated account management, and premium SLAs. Pricing is quote-based. |
Frequently Asked Questions about Docomo
Can I unsubscribe from Docomo anytime?
Can I get a refund from Docomo if I forgot to cancel?
How do I know my Docomo subscription is cancelled?
How long does it take for Docomo to cancel?
What else should I know before I cancel my Docomo subscription?
How do I raise a complaint to Docomo?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
