Established in 2010, Willow TV is the go-to for cricket, but maybe the T20 World Cup hype faded and you are done. Subscriptions cost $9.99 to $99.99 on iOS, Android, and desktop. You could save up to $100 by cancelling. Visit Willow at willow.tv. Fans recently raged online about streaming glitches during major matches, mirroring the 1.6-star rating on Trustpilot. The Better Business Bureau lists over 40 complaints in the last 3 years, citing "poor customer service" and "incorrect billing amounts" as top grievances. With recent price hikes and outages, many are walking away.
How to Cancel Willow on iPhone (iOS)
If you subscribed via the App Store, you must cancel through Apple. Deleting the app does nothing.
1 Open Settings
Tap the grey Settings gear icon on your home screen. Do not try to cancel inside the Willow app itself; Apple hides the actual controls in your system settings.
2 Tap Your Name
Click your Apple ID name at the very top of the menu. It is usually right above Airplane Mode.
3 Select Subscriptions
Tap Subscriptions. If you do not see it, look for "Media & Purchases" instead. Wait a second for the list to load.
4 Cancel Willow
Find Willow in the Active list and tap it. Hit Cancel Subscription in red text. If you only see "Renew," it is already cancelled.
How to Cancel Willow on Android
Android users often think uninstalling stops the billing. It doesn't. Follow these steps to actually stop the charges.
1 Open Play Store
Launch the Google Play Store app. Make sure you are signed into the Google account used to buy the cricket pass.
2 Tap Profile Icon
Hit your profile picture in the top right corner. A menu will pop up.
3 Payments & Subscriptions
Tap Payments & subscriptions, then select Subscriptions. This is where Google hides all your recurring charges.
4 Select Willow and Cancel
Tap on the Willow icon. Select Cancel subscription at the bottom. Google will ask why you are leaving; just pick a reason and confirm.
How to Cancel Willow on Desktop
This method works if you paid Willow directly via credit card. If you pay through Sling or Dish, this won't work.
1 Log In
Go to willow.tv and log in. If you forgot your password, reset it now because you cannot cancel as a guest.
2 Go to My Account
Click the user icon or My Account in the top navigation bar. The site layout feels a bit dated, so look closely.
3 Manage Subscription
Look for the Payment or Subscription tab. You should see a button that says Cancel Recurring Billing.
4 Confirm Cancellation
Click the button and confirm. Keep clicking until you see a confirmation message. Take a screenshot just in case.
Cancel by Email
If the buttons are missing or the website is glitching (which happens), you can email support. Send a request to [email protected]. Include your registered email and customer ID if you have it. Warning: Responses can be slow, sometimes taking 48 hours or more.
What is Willow Cancellation Policy
Willow generally does not offer refunds for partial months. Once you cancel, you usually keep access until the billing cycle ends. However, users on Pissed Consumer frequently complain that auto-renewals trigger even after they thought they cancelled. The policy states you must cancel before the renewal date to avoid the next charge. If you bought an annual pass, you are likely stuck with it until the year is up, as they rarely grant pro-rated refunds.
Having Trouble Cancelling Your Willow Subscription?
Struggling to find the cancel button? You are not alone.
- Check Third-Party Billing: Did you sign up through Sling TV, Dish Network, or Times Internet? If so, you must cancel through their portals, not Willow's site.
- Use Desktop: The mobile site is often buggy. Log in from a laptop.
- Clear Cache: Sometimes the "Cancel" button literally disappears. Try an Incognito/Private window.
- Check Your Spam: If you emailed them, their reply might be in your junk folder.
Subscription Plans and Pricing (2025)
| Plan | Price | Details |
|---|---|---|
| Monthly | ~$9.99/mo | Recurring monthly charge, cancel anytime. |
| Annual | ~$99.99/yr | Upfront payment, best value for year-round cricket. |
| Sling Add-on | ~$10.00/mo | Price varies based on Sling base package deals. |
How Pine AI Can Help You Cancel Your Willow Subscription
With cricket season winding down or prices creeping up, now is the perfect time to drop Willow. Pine AI makes it effortless.
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Step 1: Let's get started to cancel Willow Simply tell us you want to cancel your subscription with Willow, and we will ask for some account details to get started.
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Step 2: Pine gets to work We navigate the confusing clicks, wait on hold, and handle the awkward conversations to ensure it is actually cancelled. We don't just suggest it; we finish it.
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Step 3: You're free from Willow The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about Willow
Can I unsubscribe from Willow anytime?
Can I get a refund from Willow if I forgot to cancel?
How do I know my Willow subscription is cancelled?
How long does it take for Willow to cancel?
What else should I know before I cancel my Willow subscription?
How do I raise a complaint to Willow?
How does Pine AI work with Willow to cancel my subscription?
