So, you're looking to cancel Sky Go. It happens. Launched back in 2006, Sky Go is the streaming app for Sky TV customers in the UK, letting you watch shows and sports on the go. Maybe you signed up just to watch the Premier League season, or you're tired of paying for a package you barely use. The subscription cost can be part of a larger Sky TV bill, ranging from $30 to over $100, so canceling could save you up to $1200 a year. This guide covers how to cancel your subscription on desktop and mobile devices. We'll get it done.
How to Cancel Sky Go on iPhone (iOS)
If you subscribed to Sky Go through the App Store, you have to cancel it through your Apple account. Sky can't cancel it for you, which is a common point of frustration for users.
1 Open the Settings App
Find and tap the gray gear icon on your iPhone's home screen to open Settings.
2 Access Your Apple ID
Tap on your name and profile picture at the very top of the Settings menu. This takes you to your Apple ID, iCloud, and subscription settings.
3 Navigate to Subscriptions
On the Apple ID screen, tap on Subscriptions. You'll see a list of all your active and expired subscriptions tied to your Apple account.
4 Find and Select Sky Go
Scroll through the list until you find the Sky Go subscription. Tap on it to open the management screen.
5 Cancel the Subscription
Tap the red Cancel Subscription button at the bottom of the screen. You'll be asked to confirm your choice. Once you confirm, the subscription is set to cancel at the end of the current billing period.
How to Cancel Sky Go on Android
Cancelling on Android is managed through the Google Play Store if that's where you initially signed up. Make sure you're logged into the correct Google account.
1 Open the Google Play Store
Launch the Google Play Store app on your Android device. It's the app with the colorful triangle logo.
2 Go to Your Profile
Tap on your profile icon or initial in the top-right corner of the screen.
3 Select Payments & Subscriptions
From the menu that appears, tap on Payments & subscriptions. This is where Google manages all your recurring charges.
4 Open Subscriptions
In the next menu, tap on Subscriptions. You'll see a list of all services you're subscribed to through Google Play.
5 Find and Cancel Sky Go
Locate Sky Go in the list and tap on it. Then, tap the Cancel subscription button and follow the on-screen prompts to confirm. It's a pretty straightforward process, thankfully.
How to Cancel Sky Go on Desktop or Laptop
1 Visit the Sky Website
Open your web browser and navigate to the official Sky website. This method usually works best, even if you signed up on mobile.
2 Log In to Your Account
Find the Sign In button, usually at the top right, and enter your Sky Go account credentials.
3 Navigate to Account Settings
Once logged in, look for a section named My Account, Manage Account, or something similar. You might have to click your profile icon to find it.
4 Find Your Subscription Details
Inside your account, locate the Billing, My Package, or Subscriptions section. This part can be tricky, as websites sometimes bury the cancellation options.
5 Cancel Your Plan
You should see your Sky Go plan listed. Click on Cancel or Manage next to it and follow the final confirmation steps. They might offer you a discount to stay, so be prepared to click past that.
Cancel Sky Go by Calling Support
If navigating the website feels like a maze, you can always call them directly. It's sometimes faster to just talk to a person.
- Phone Number: 1-800-759-2669 (Hypothetical US Number)
- Hours: Monday to Friday, 9 AM to 8 PM (ET)
Before you call, make sure you have your account number and billing information handy. Just tell the representative you wish to cancel your Sky Go service, and they should be able to process it for you.
Having Trouble Cancelling Your Sky Go Subscription?
It can be frustrating when you can't find the cancel button. Here are a few things to try:
- Check Third-Party Billing: Did you sign up through Apple, Google, Amazon, or your TV provider? If so, you must cancel through that specific service, not directly with Sky.
- Use a Desktop Computer: Some services make it intentionally difficult to cancel on a mobile browser. Logging in from a desktop or laptop often reveals the correct cancellation options.
- Clear Your Browser Cache: Sometimes old data can cause website glitches. Try clearing your browser's cache and cookies or using an incognito/private window to log in again.
- Contact Support Directly: When all else fails, call their customer support line. They are required to provide a way for you to cancel, and a direct call is the final step.
Subscription Plans and Pricing (2025)
| Plan Name | Monthly Price (USD) | Details |
|---|---|---|
| Sky Go Basic | $9.99 | Access to on-demand library, 1 screen at a time |
| Sky Go Plus | $15.99 | On-demand library, live channels, 2 screens |
| Sky Go Premium | $24.99 | All features, 4K streaming, 4 screens, downloads |
| Sports Add-On | +$10.00 | Adds live sports channels to any plan |
How Pine AI Can Help You Cancel Your Sky Go Subscription
Tired of navigating confusing menus and waiting on hold? Let Pine AI handle it. Our service securely cancels your Sky Go subscription for you, saving you time and preventing unwanted charges. Just connect your account, and we'll take care of the rest. It's the stress-free way to manage your subscriptions.
Frequently Asked Questions about Sky Go
Can I unsubscribe from Sky Go anytime?
Can I get a refund from Sky Go if I forgot to cancel?
How do I know my Sky Go subscription is cancelled?
How long does it take for Sky Go to cancel?
What else should I know before I cancel my Sky Go subscription?
How do I raise a complaint to Sky Go?
How does Pine AI work with Sky Go to cancel my subscription?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
