So, you're looking to cancel Sky Go. It happens. Launched back in 2006, Sky Go is the streaming app for Sky TV customers in the UK, letting you watch shows and sports on the go. Maybe you signed up just to watch the Premier League season, or you're tired of paying for a package you barely use. The subscription cost can be part of a larger Sky TV bill, ranging from $30 to over $100, so canceling could save you up to $1200 a year. This guide covers how to cancel your subscription on desktop and mobile devices. We'll get it done.
How to Cancel Sky Go Subscription on Desktop
This is the most reliable way to cancel. Trying to do it on mobile usually just redirects you to the website anyway. I had to refresh the page twice before the 'Manage Package' link even showed up for me, so be patient if the site is slow.
1 Sign into your My Sky Account
Go to the Sky website and click the 'Sign In' button. You'll need the email address and password associated with your Sky iD. If you forgot it, you'll have to go through the password reset process, which can be a little slow.
2 Navigate to Your Products
Once you're in, look for a section called 'My Sky' in the navigation menu. From there, you should see an option like 'Your Products' or 'Manage Package'. Their site layout changes sometimes, so you might have to poke around a bit. It's not always super obvious.
3 Find and Select the Service to Cancel
You should see a list of your current subscriptions. Find the Sky Go Extra add-on if you have it. There should be a button or link next to it that says 'Downgrade' or 'Remove'. This is what you want to click.
4 Confirm Your Cancellation
Sky will probably show you an offer to try and keep you. Just skip past it. You'll need to confirm that you really want to cancel. Make sure you follow all the steps until you see a final confirmation screen. One user on a forum said, 'They make it so hard to remove a simple add-on, you have to navigate three different menus just to find the button.' And yeah, they're not wrong.
How to Cancel Sky Go Subscription on Mobile
Honestly, canceling on your phone is just using the website on a smaller screen. The app itself doesn't have a cancel button. It's probably easier to just use a computer if you have one nearby.
1 Open the Sky Go App
You can't actually cancel your subscription directly within the Sky Go app on iOS or Android. The app is for streaming, not account management.
2 Go to the My Account Section
In the app, you might find a 'My Account' section. Tapping on it will almost always just open your phone's web browser and take you to the Sky website to log in.
3 Follow the Desktop Steps
Once you're on the Sky website on your phone, the steps are the same as the desktop method. You'll need to navigate through the 'My Sky' portal to find and remove your package or add-on. It can be a bit clunky on a smaller screen.
Cancel Sky Go Subscription with phone
You can call Sky to cancel, but since this is a UK service, you'll be dialing internationally from the US. Be prepared for potential call charges. The number is 0333 759 1018 (within UK). From the US, you'd dial +44 333 759 1018. Their call centers are typically open from 8:30 AM to 7:30 PM UK time. Expect a wait, and they will definitely try to convince you to stay.
Cancel Sky Go Subscription with live chat
Sky offers a live chat service on their website. Go to the 'Help & Support' section and look for the chat icon. This is a much better option than calling from the US. Response times can vary. Sometimes it's quick, other times you're waiting for 15 minutes. As of May 2024, users still report this method works best on desktop.
Before you cancel, know this: Sky Go is tied to a Sky TV package. If you cancel your main TV service, you lose Sky Go completely. If you just want to remove the 'Sky Go Extra' add-on, your service will revert to the standard, more limited version of Sky Go. Refunds are not offered for mid-month cancellations, so you'll have access until your next billing date. Your data will not be deleted; your Sky iD account will remain active.
Sky Go Plans and Pricing 2025
| Plan | Price (Monthly Estimate) | Details |
|---|---|---|
| Sky Go | Included with Sky TV package | Stream live and on-demand content to 2 devices. You can't watch abroad (outside the UK and Ireland). Standard definition for most content. |
| Sky Go Extra | ~$6 Add-on | Everything in standard Sky Go, plus you can download shows to watch offline. You can also stream on up to 4 devices simultaneously. A must-have if you travel or have a big family, but an easy cost to cut if not. |
Frequently Asked Questions about Sky Go
Can I unsubscribe from Sky Go anytime?
Can I get a refund from Sky if I forgot to cancel?
How do I know my Sky Go subscription is cancelled?
How long does it take for Sky to cancel?
What else should I know before I cancel my Sky subscription?
How do I raise a complaint to Sky?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
