How to Cancel Your Docomo Subscription (2025)

If the website is crashing (which happens a lot), you can call them.

• From a Docomo mobile phone: Dial 151 (Free)
• From general phones: 0120-800-000
• Hours: 9:00 AM to 8:00 PM (Japan Standard Time)

Expect long hold times. English support is available, but you might have to wait 20 minutes to reach an operator who speaks it.

Docomo does not play nice with prorated refunds. If you cancel on the 2nd of the month, you pay for the entire month. Period.

Most voice plans and ISP services (sp-mode) stop working immediately upon cancellation, yet you are billed the full amount for that closing month. However, some packet packs might let you keep data until the month ends. It is confusing and varies by specific contract type. Pissed Consumer reviews highlight that many users get hit with a "final bill" they didn't expect because they cancelled one day too late.

Check these points before you pull the plug:

• d Points Expiry: Your accumulated d Points might vanish if you close your d Account entirely. Use them on Amazon or at a partner store first.
• Contract Fees: Older plans (pre-2022) might still have a cancellation fee of around 1,000 to 9,500 yen ($7 - $65). Newer plans usually don't.
• Device Balance: If you are paying off a phone in installments, the remaining balance becomes due immediately or continues as a separate monthly bill.
• Best Time: Since they don't prorate, the best time to cancel is towards the end of the month (around the 25th) to get your money's worth without risking an accidental renewal.

Stuck in a loop? You are not alone. Try these fixes:

• Turn off Wi-Fi: If you are on a Docomo device, turn off Wi-Fi and use the mobile network. The "My Docomo" site authenticates you automatically via the SIM card, skipping the login errors.
• Check Maintenance Schedules: The site goes down for maintenance frequently, usually late at night Japan time (Tuesday nights are common). Try again during Japan business hours.
• Browser Issues: Chrome's auto-translate can sometimes break the "Submit" buttons on the Japanese site. Try disabling translation for the final click.
• Third-Party Billing: If you pay via Amazon or a credit card bundle, you must cancel through that provider, not Docomo directly.

Cancelling international services like Docomo has become a headache in the last 12 months due to stricter security protocols and language barriers. Pine AI cuts through the confusion to save you time and money.

• Step 1: Let's get started to cancel Docomo Simply tell us that you want to cancel your subscription with Docomo, and we'll ask for some account details to get started.

• Step 2: Pine gets to work We navigate the confusing clicks, wait on hold, and handle the awkward conversations to ensure it's actually cancelled. We don't just suggest it; we finish it.

• Step 3: You're free from Docomo The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.