Can I unsubscribe from Bonsai anytime?

Yep, you can cancel your Bonsai plan whenever you want. Just know you won't get a refund for the current billing period, but you can use the features until that period ends.

Can I get a refund from Bonsai if I forgot to cancel?

Almost certainly not. Bonsai's terms are clear that they don't provide refunds for subscriptions, even if you forgot to cancel. It's frustrating, but pretty standard for these kinds of services.

How do I know my Bonsai subscription is cancelled?

You should get a confirmation email right after you cancel. I'd also log back into your account and check the 'Subscription' page. It should say your plan is canceled or will not renew.

How long does it take for Bonsai to cancel?

The cancellation itself is instant. Your access to the paid features will continue until the end of your current paid-up period.

What else should I know before I cancel my Bonsai subscription?

Before you pull the plug, download everything. Seriously. All your contracts, invoices, and client data. Once your subscription fully ends, you could lose access to it.

How do I raise a complaint to Bonsai?

Your best bet is to use the live chat feature on their website or send a detailed email to their support team at support@hellobonsai.com. Be specific about your issue.

How to Cancel Your Bonsai Subscription (2025)

How to Cancel Bonsai on Desktop or Laptop

Canceling your Bonsai subscription is most reliably done through their website on a desktop or laptop computer. The process is straightforward, but the cancel button can be a little tricky to find.

1 Log In to Your Bonsai Account

First, head over to the Bonsai website and log in using your credentials. This has to be done on a web browser, as the mobile app has limited settings.

2 Navigate to Your Subscription Settings

Once you're in, look for your company name or profile icon in the bottom-left corner of the dashboard. Click on it, and then select Settings from the menu that appears.

3 Find the Subscription Page

Inside the Settings menu, you'll see a list of options. Click on Subscription. This is where all your billing information and plan details are stored. It's a bit buried, honestly.

4 Initiate the Cancellation

On the Subscription page, you should see your current plan details. Look for a link or button that says Cancel your subscription. It's often a small text link at the bottom of the plan details. Click it.

5 Follow the Final Prompts

Bonsai will likely ask you why you're leaving and might offer you an option to pause your account instead for a small fee. If you're sure you want to cancel, proceed through these prompts until you get a final confirmation message. Make sure you see that confirmation screen.

How to Cancel Bonsai on iPhone (iOS)

If you signed up for Bonsai through the Apple App Store, you must cancel it through your iPhone's settings. Bonsai cannot cancel these subscriptions for you.

1 Open the Settings App

Find and tap the gray Settings icon on your iPhone's home screen. This is for subscriptions billed through Apple, not directly through the Bonsai website.

2 Access Your Apple ID

Tap on your name and profile picture at the very top of the Settings screen to open your Apple ID settings.

3 Go to Subscriptions

On the Apple ID page, tap on the Subscriptions option. You'll see a list of all your active and expired subscriptions linked to your Apple account.

4 Find and Cancel Bonsai

Scroll through the list to find your Bonsai subscription. Tap on it, then tap the Cancel Subscription button. You'll need to confirm your choice. If you don't see it here, you subscribed directly on their website.

How to Cancel Bonsai on Android

For subscriptions made via the Google Play Store, cancellation is handled directly through your Google account settings. This process is separate from canceling on the Bonsai website.

1 Open the Google Play Store

Launch the Google Play Store app on your Android device. Make sure you're signed into the correct Google account you used to subscribe.

2 Go to Your Subscriptions

Tap on your profile icon in the top-right corner. In the menu that opens, select Payments & subscriptions.

3 Select Subscriptions

From the 'Payments & subscriptions' screen, tap on Subscriptions to see all the services you're currently paying for through Google Play.

4 Locate and Cancel Bonsai

Find Bonsai in your list of subscriptions and tap on it. Follow the instructions to Cancel subscription. If Bonsai isn't listed, your subscription is managed directly on their website, not through Google.

Cancel by Email

If you're running into issues with the online cancellation process, you can try contacting Bonsai's support team directly. It's not the fastest method, but it works.

Email Address: [email protected]
What to Include: Be sure to provide the full name and email address associated with your Bonsai account. Briefly state that you wish to cancel your subscription.
Expected Response Time: Expect a response within 1-2 business days. Follow up if you don't receive a confirmation.

Before You Cancel: What You Should Know

Refund Policy: Bonsai does not offer refunds for partial months or unused time on your subscription. Once you pay for a period, you have access until the end of that period, even after you cancel.
Pausing Your Subscription: Instead of canceling, Bonsai offers an option to pause your account for a small monthly fee (around $1/month). This keeps all your data, clients, and projects intact for when you're ready to return.
Data Access: After you cancel and your subscription period ends, you will lose access to your Bonsai account and all associated data. It's a good idea to export any important documents, contracts, or invoices before your access is revoked.

Having Trouble Cancelling Your Bonsai Subscription?

Sometimes things just don't work. If you're stuck in a cancellation loop, here are a few things to try:

Check Your Billing Source: Did you sign up through the Apple App Store or Google Play Store? If so, you must cancel there. You cannot cancel these third-party subscriptions on the Bonsai website.
Use a Computer: Many users report that the cancellation option is easier to find and use on a desktop browser rather than a mobile device. Give it a try if you're on your phone.
Clear Your Browser Cache: Sometimes old data can cause glitches. Try clearing your browser's cache and cookies, or open an incognito/private window and log in again.
Contact Support Directly: When all else fails, email their support team at [email protected]. They can manually process the cancellation for you, though it might take a day or two.

Subscription Plans and Pricing (2025)

Plan	Price (Monthly)	Price (Annually)	Key Details
Starter	$25/month	$204/year ($17/mo)	Best for beginners. Includes unlimited clients & projects, proposals, contracts, and invoicing.
Professional	$39/month	$384/year ($32/mo)	Adds more features like workflow automations, client portal, and QuickBooks integration.
Business	$79/month	$624/year ($52/mo)	Includes subcontractor management, talent pool, and multiple bank account connections.

How Pine AI Can Help You Cancel Your Bonsai Subscription

Tired of navigating confusing settings menus? Let Pine AI handle it. We can cancel your Bonsai subscription for you, quickly and securely. Just connect your account, and we'll take care of the rest, saving you time and preventing any unwanted future charges. It's the easiest way to manage your subscriptions.

Frequently Asked Questions about Bonsai

David Jon-Goldstein

Senior Finance and Business Writer

David Jon-Goldstein leads on all topics finance and business content at Pine AI. Previously a Senior Finance Analyst, with over 15 years of experience in finance, and as a former CFA Charterholder, David specializes in breaking down complex investment vehicles, corporate spending, and SaaS financial models. His analysis, featured in leading finance papers, he has helped individuals and businesses navigate financial agreements and optimize their spending for maximum growth.