Intelius has been digging up public records since 2003, but maybe your Only Murders in the Building detective phase is finally over. With plans costing between $24.86 and $34.95 per month, canceling now saves you up to $420 annually. You can cancel on desktop, iOS, or Android. Visit Intelius here. Pissed Consumer lists over 1,000 complaints in the last 3 years, mostly flagging "unauthorized charges" and "impossible cancellation loops." It is frustrating. With recent privacy crackdowns making headlines, dumping data brokers is trending. If you are done paying for old addresses, here is how to stop the billing.
How to Cancel Intelius on Desktop
Most users report that the desktop site is the most reliable way to cancel. The mobile site can be glitchy.
1 Log In to Your Account
Go to the Intelius homepage and log in. If you forgot your password, reset it immediately because you cannot cancel without access.
2 Access Membership Settings
Click on the My Account icon in the top right corner. Select Membership Settings from the dropdown menu. This is where they hide the status of your plan.
3 Initiate Cancellation
Locate your active subscription plan. Click the link that says Cancel Subscription. It might be small text, so look closely.
4 Confirm Your Choice
They will likely try to keep you with a discount offer or a "Are you sure?" screen. Ignore the guilt trip. Click Continue to Cancel until you see a final confirmation screen.
How to Cancel Intelius on iPhone (iOS)
If you subscribed via the Intelius app on your iPhone, Apple handles the billing.
1 Open Settings
Tap the grey Settings gear icon on your home screen.
2 Tap Your Apple ID
Tap your name at the very top of the Settings menu.
3 Select Subscriptions
Tap Subscriptions. If you do not see Intelius listed here, you likely signed up directly through their website, not the App Store. In that case, use the Desktop method.
4 Cancel Subscription
Tap Intelius, then tap Cancel Subscription. Confirm the action when prompted.
How to Cancel Intelius on Android
This only works if you purchased the subscription through the Google Play Store.
1 Open Google Play Store
Launch the Google Play Store app on your device.
2 Tap Profile Icon
Tap your profile picture in the top right corner.
3 Navigate to Payments & Subscriptions
Tap Payments & subscriptions, then select Subscriptions.
4 Select Intelius and Cancel
Find Intelius in the list. Tap it and select Cancel subscription. Follow the on-screen instructions to finalize it.
Cancel Intelius by Phone or Email
If the online buttons are not working (which happens more often than it should), you can contact them directly.
- Phone: Call (888) 245-1655. Their hours are usually Monday to Friday, 7:00 AM to 4:00 PM PST. Prepare for hold music.
- Email: Send a request to [email protected]. Include your full name, the email address associated with the account, and a clear statement that you want to cancel immediately.
What is Intelius Cancellation Policy
Intelius operates on a strict "no refunds" basis for the most part. If you cancel in the middle of a billing cycle, you will retain access to the service until the cycle ends, but you will not get your money back for the remaining days. Pissed Consumer reviews frequently mention users being charged immediately after a trial period ends without warning. You must cancel before the trial expires (usually 7 days) to avoid the full monthly charge. It is cutthroat.
Before You Cancel Intelius: What You Should Know
Canceling your subscription stops the billing, but it does not remove your data from their database. Intelius is a data broker. If you want your personal information removed from their search results, you have to go through a separate "Opt-Out" or "Data Suppression" process on their website. Also, double-check your bank statement after canceling. Zombie charges are a real complaint people have.
Having Trouble Cancelling Your Intelius Subscription?
Stuck in a loop? Try these troubleshooting tips:
- Check Third-Party Billing: Did you pay via PayPal or Roku? You might need to cancel directly through those platforms instead of the Intelius site.
- Use Desktop: The mobile browser version of their site often hides the cancel button. Switch to a laptop.
- Clear Cache: Sometimes the "Cancel" button is grayed out due to browser cookies. Try Incognito mode.
- Call Them: If the website is throwing errors, call (888) 245-1655. Record the confirmation number they give you.
Subscription Plans and Pricing (2025)
| Plan Type | Cost | Details |
|---|---|---|
| Trial Offer | ~$0.95 - $1.95 | Usually lasts 5-7 days. Auto-renews to full price. |
| People Search Plus | ~$24.86 / mo | Standard background reports. |
| Reverse Phone Lookup | ~$34.95 / mo | Includes phone number data. |
| Premier Membership | ~$29.95 / mo | Bundled services. |
How Pine AI Can Help You Cancel Your Intelius Subscription
With data privacy becoming a massive trend in the last 12 months, dumping data brokers like Intelius is a smart move. But their cancellation flows are designed to be sticky.
Step 1: Let's get started to cancel Intelius Simply tell us you want to cancel Intelius. We will ask for a few account details to locate your subscription.
Step 2: Pine gets to work We navigate the confusing clicks, wait on hold, and handle the awkward conversations to ensure it is actually cancelled. We do not just suggest it; we finish it.
Step 3: You're free from Intelius The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about Intelius
Can I unsubscribe from Intelius anytime?
Can I get a refund from Intelius if I forgot to cancel?
How do I know my Intelius subscription is cancelled?
How long does it take for Intelius to cancel?
What else should I know before I cancel my Intelius subscription?
How do I raise a complaint to Intelius?
How does Pine AI work with Intelius to cancel my subscription?
