What 8 Billion Trees Is Canceling
8 Billion Trees describes itself as a social enterprise company, not a charity. Its site sells carbon offset memberships and eco-friendly products, and its FAQ says carbon offset memberships support recurring tree planting, tree conservation, and wildlife habitat work.
That distinction matters when canceling:
| Account type |
What to check |
| Carbon offset membership |
Recurring schedule, account email, membership amount, next charge date |
| Physical product order |
Order number, shipping status, refund window, tracking |
| Eco-product subscription or recurring shop item |
Product name, delivery frequency, renewal timing |
| One-time purchase |
Refund policy and order status, not recurring cancellation |
| Privacy or marketing request |
Data request or email preference, separate from billing cancellation |
If you are unsure whether the charge is recurring, ask support to confirm whether the account has any active membership, subscription, or recurring delivery plan tied to the email address.
Refund Policy and 30-Day Timing
8 Billion Trees publishes a customer-friendly refund policy. The refund page says customers can contact support by phone, email, or contact form for a refund, and the FAQ says the refund policy lasts for 30 days after purchase.
Practical refund checklist:
- request cancellation and refund in the same message if the charge is recent
- include the order number and charge date
- include the billing descriptor from your statement
- ask support to confirm that future billing has stopped
- ask whether the refund is full, partial, or tied to a specific order
- save the support reply and refund confirmation
The FAQ also says that when an order is canceled or refunded, 8 Billion Trees covers the cost of the trees and still plants and conserves trees for that month on the customer's behalf. That is useful context, but it does not replace getting a written cancellation and refund confirmation.
Billing Descriptors and Payment Records
The official cancellation page says charges may appear on statements as:
| Statement text |
What it likely means |
SP * 8 BILLION TREES |
Shopify-powered store or membership charge |
8 Billion Trees |
Direct 8 Billion Trees charge |
When you contact support, do not send full card numbers. Provide enough detail for lookup: account email, order number, date, amount, and the card's last four digits only if support asks for it.
If the charge is on a credit card and you believe it is a billing error, the FTC says written billing-error notices generally must reach the card issuer within 60 days after the first bill with the error was sent. Start with 8 Billion Trees support, but keep the card issuer deadline in mind if a confirmed cancellation is not honored.
Product Orders vs Membership Charges
The 8 Billion Trees shop sells physical products as well as carbon offset memberships. A refund request for a shipped product may need different details than a membership cancellation.
Use this routing:
| Problem |
What to send |
| Recurring carbon offset charge |
Cancel membership, stop future charges, refund recent charge if applicable |
| One-time product order |
Order number, shipping status, item issue, refund request |
| Missing tracking |
Order number, shipping address, email used at checkout |
| PayPal checkout question |
The FAQ says carbon offset memberships can use PayPal at checkout |
| Duplicate order |
Both order numbers, charge dates, and payment method details |
The Terms of Service say 8 Billion Trees may cancel and refund orders for any reason. If support cancels an order, ask whether the membership is also canceled or whether only that order was refunded.
Impact Records and Membership Context
Some customers cancel because they want to understand what happens to their environmental contribution. The FAQ says 8 Billion Trees was founded in 2018 by Jon Chambers, is a social enterprise rather than a charity, and reinvests revenue and profit into its mission.
Current FAQ context includes:
| Topic |
8 Billion Trees says |
| Social enterprise status |
It is not a charity |
| Membership work |
Members support monthly planting and conservation |
| Tree timing |
Trees are guaranteed to be planted within 180 days of purchase |
| Canceled or refunded orders |
The company says it still covers the cost of that month's trees |
| Project visibility |
Planting projects page and photo/GPS monitoring are described in the FAQ |
If you need proof of impact for a purchase, ask support for the order or membership records tied to your account email. If you need tax documentation, ask directly what document is available because the company identifies itself as a social enterprise, not a charity.
Privacy and Account Data Requests
The 8 Billion Trees privacy policy applies to 8billiontrees.com, shop.8billiontrees.com, and order.8billiontrees.com. It says order information is retained for records unless and until a customer asks for deletion.
For privacy questions, information removal, or a complaint about privacy practices, the policy lists:
support@8billiontrees.com
and the mailing address:
8 Billion Trees, 7660 W Cheyenne Ave STE 115, Las Vegas, Nevada 89129
California residents are given additional rights in the privacy policy, including access/know, deletion, opt-out, and non-discrimination rights. A privacy deletion request is not the same as billing cancellation, so cancel or resolve the membership charge first.
When to Escalate
| Situation |
Next step |
Evidence to include |
| No cancellation response |
Follow up by phone and email |
Original request date, account email, order number |
| Another charge appears |
Send support the cancellation proof and statement |
Charge date, amount, descriptor, confirmation |
| Refund not received |
Ask support for refund status and processor timing |
Order number, refund approval, payment method |
| You cannot identify the account |
Ask support to search by email, name, and order number |
Statement descriptor and dates |
| Credit card billing error |
Use the issuer's written billing-error route when appropriate |
Cancellation proof and statement copy |
| Privacy request unresolved |
Re-send to privacy/support address with request type |
Account email, jurisdiction, verification details |
Keep the request narrow: cancel future membership charges, refund a specific charge, correct an order problem, or complete a privacy request.
What to Say When You Cancel
Use this script:
"Please cancel my 8 Billion Trees subscription or membership and stop future billing. My account email is [email], my order number is [order number], and the most recent charge was [amount] on [date] with descriptor [descriptor]. I also request a refund for this charge if it is within the refund window. Please confirm the cancellation date, refund status, and whether any active recurring plan remains on my account."
Useful follow-up questions:
- "Do I have any active subscription, membership, or recurring delivery plan?"
- "What is the next billing date?"
- "Has future billing been stopped?"
- "Is my recent charge within the 30-day refund policy?"
- "What refund amount was approved?"
- "What billing descriptor should I watch for?"
- "Can you confirm that only this order was refunded, or that the recurring membership was canceled too?"
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