Complain About Bonsai - learn how to file a complaint

Getting a reply can feel like a waiting game, honestly.

• Be direct and include your account email from the start.
• Attach screenshots of the billing error or technical glitch.
• Use clear, simple subject lines like "Billing Error on Invoice #12345".

If your initial complaint goes nowhere, don't just give up. First, reply to your original support ticket and politely ask to have your issue escalated to a manager or senior support specialist. If you get no response or the answer is still unsatisfactory, it's time to go external.

Your best options are:

• Better Business Bureau (BBB): Filing a complaint with the BBB is a formal step that companies take seriously to protect their rating. Bonsai holds an A+ rating, but their customer reviews are low, so they are likely to respond to formal complaints filed here. The BBB process works, but prepare to wait. Bonsai will get a notification and you'll have to wait for their official response through the portal.
• Credit Card Chargeback: This is a powerful tool for billing disputes. If you were charged incorrectly and Bonsai refuses to issue a refund, contact your bank or credit card company to dispute the charge. Provide them with evidence (like your cancellation confirmation or support emails). Be aware, initiating a chargeback may lead Bonsai to close your account.

Subject: Urgent: Unresolved Billing Issue on Account [[Your Account Email]]

I am writing again to resolve a persistent billing error on my account.

On [[Date of Charge]], my account was incorrectly charged [[$Amount]]. This is the second time I've had to contact support about this, and frankly, the time I'm wasting on this is becoming a significant business expense.

To resolve this, I require a full refund of [[$Amount]] to be processed immediately.

If I do not receive confirmation of the refund within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my credit card provider.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Get a Ticket Number: When you first contact support, immediately ask for your ticket or reference number. If you get disconnected or have to follow up, you won't have to explain everything from the beginning.
• Mention Your Value: Casually mentioning that you're a long-time user or that their tool is integral to your business can sometimes get you routed to a more senior support team who can actually solve problems.
• Use Public Pressure (Sparingly): A user on a freelance forum mentioned they got a response only after they posted a public comment on one of Bonsai's recent blog posts. A bit passive-aggressive, but it worked when their emails were ignored.

Tired of refreshing your inbox waiting for a reply from Bonsai support about that weird charge? Sound familiar? It’s exhausting trying to run a business while also chasing down support for a tool that’s supposed to make things easier. Honestly, the back and forth is a total time-sink. Pine AI can take over from here. We handle the persistent follow-ups and manage the communication so you don't have to. No more checking your email every five minutes or crafting the perfect complaint letter. Let us deal with the pushback while you get back to actual work. It just handles it.