DrumUp, founded in 2012, is a social media management tool designed to help automate content curation and scheduling. Maybe you signed up to boost your online presence but found it wasn't the right fit, or the cost just crept up on you. With plans ranging from $15 to $159, you could save up to $1908 annually by canceling. This guide covers canceling on your desktop. Honestly, juggling all these different marketing tools feels like trying to make sense of the 'everything app' trend, it's a lot to handle and sometimes you just need to simplify things. We'll help you cut ties without the headache.
How to Cancel DrumUp Subscription on Desktop
Canceling DrumUp is only possible through their web dashboard. It's not the most straightforward process, and honestly, the user interface feels a bit dated. I had to poke around for a few minutes to find the right option. Just follow these steps, and you'll get it done.
1 Log Into Your Account
Go to the official DrumUp website and log in with your account credentials. This has to be done on a desktop browser, as the mobile site can be tricky to navigate for account settings.
2 Access Your Profile Menu
Once you're logged in, find your profile icon or name, which is usually in the top-right corner of the dashboard. Click on it to reveal a dropdown menu.
3 Go to Settings
From the dropdown menu, select 'Settings'. This will take you to your main account management page. It's a bit cluttered, so don't get distracted.
4 Find the Subscription Page
Inside the Settings area, look for a tab or link named 'Subscription'. This is where your billing and plan information is located. A user on a marketing forum mentioned, "I clicked through three different menus before I finally found the subscription page. So frustrating."
5 Initiate the Cancellation
On the subscription page, you'll see your current plan. Look for a button or link that says 'Cancel Subscription'. You might have to scroll to find it. Click it to start the cancellation process.
6 Confirm and Finish
DrumUp will likely present you with a confirmation pop-up and maybe ask for feedback. Follow the on-screen prompts to finalize the cancellation. Make sure you get to a final screen that says your subscription has been canceled. Keep an eye out for a confirmation email, too.
Cancel DrumUp Subscription with Email
If you're having trouble with the online process, you can email DrumUp's support team at support@drumup.io. State your intention to cancel clearly and provide your account email address. Expect a response within 1-2 business days. This is your best bet for direct contact.
Once you cancel, you will lose access to all paid features at the end of your current billing cycle. DrumUp does not offer prorated refunds, so if you cancel right after a payment, you've paid for that full month or year. Also, there is no option to pause your subscription, you can only cancel it outright.
DrumUp Plans and Pricing 2025
| Plan | Price (per month) | Details |
|---|---|---|
| Starter | $15 | Connect 1 social account. Includes content suggestions, RSS feed integration, and basic analytics. Good for individuals just starting out. |
| Pro | $39 | Connect up to 5 social accounts. Adds features like a content library, team members, and advanced scheduling. |
| Small Business | $79 | Connect up to 20 social accounts. Includes custom branding, advanced analytics, and priority support. |
| Agency / Large Business | $159 | Connect up to 100 social accounts. Designed for agencies managing multiple clients with full white-label options and dedicated support. |
Frequently Asked Questions about DrumUp
Can I unsubscribe from DrumUp anytime?
Can I get a refund from DrumUp if I forgot to cancel?
How do I know my DrumUp subscription is cancelled?
How long does it take for DrumUp to cancel?
What else should I know before I cancel my DrumUp subscription?
How do I raise a complaint to DrumUp?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
