PeopleSmart, established in 2013, provides background reports, but the costs add up fast. Plans range from $29.95 to $89.85. You can cancel via desktop or mobile web. Save up to $90 by quitting. Visit PeopleSmart. Like the viral "Who TF Did I Marry" TikTok saga, everyone wants the tea, but not the monthly fees. Pissed Consumer shows over 300 complaints in the last 3 years, mostly citing "incorrect billing" and "poor customer service." Users hate the recent price hikes and tricky retention tactics. Cut the cord now.
How to Cancel PeopleSmart on Desktop
Most users find the desktop site less glitchy than mobile. If you have a computer, use it.
1 Log In to Your Account
Go to the PeopleSmart website and log in. You might need to reset your password if it's been a while. It happens.
2 Access the Dashboard
Once you are in, look for the My Account or Dashboard tab. It is usually located in the top right corner of the screen.
3 Find Subscription Settings
Click on My Profile or Subscription. You will see your current plan details here.
4 Initiate Cancellation
Scroll to the bottom. Look for a link that says Cancel Subscription or Turn Off Auto-Renewal. They might try to offer you a discount to stay. Ignore it.
5 Confirm Your Choice
Follow the prompts to finalize the cancellation. Make sure you get a confirmation screen. Screenshot it. Seriously.
How to Cancel PeopleSmart on Mobile Web
PeopleSmart doesn't have a major app store presence for subscriptions, so you'll likely be doing this via Safari or Chrome.
1 Open Browser
Launch Chrome or Safari on your phone and go to the PeopleSmart site.
2 Tap the Menu
Tap the three lines (hamburger menu) in the corner and select Log In.
3 Navigate to Account
After logging in, tap the menu icon again and select My Account.
4 Select Membership
Tap on Membership Settings. The buttons can be small, so zoom in if you need to.
5 Cancel
Tap Cancel Subscription. You might have to click through a few "Are you sure?" pages. Just keep clicking cancel.
Cancel PeopleSmart by Phone
If the website is crashing or you just want to talk to a human, calling is an option. It can be faster, but prepare for hold music.
- Phone Number: 1-888-413-0578
- Hours: Daily, 6:00 AM – 11:30 PM EST
Pro Tip: Have your 9-digit Member ID ready. It is usually found in your welcome email or on the dashboard. The rep will ask for it immediately.
Cancel by Email
You can try emailing them at [email protected]. However, this is the slowest method. We don't recommend it if your billing date is tomorrow. They might take 24-48 hours to reply.
What is PeopleSmart Cancellation Policy
PeopleSmart operates on a recurring billing cycle. If you cancel, you stop future charges, but you generally keep access until the end of your current paid term. No refunds. That is the standard rule. Even if you only used it for five minutes, they likely won't give your money back. Pissed Consumer reviews highlight that getting a refund exception is extremely difficult.
Before You Cancel PeopleSmart: What You Should Know
- Data Retention: Cancelling the sub doesn't delete your account data. You need to make a separate privacy request for that.
- Fees: There are no cancellation fees, but there are no pro-rated refunds either.
- Timing: Cancel at least 24 hours before your renewal date. Don't wait until the last minute.
Having Trouble Cancelling Your PeopleSmart Subscription?
Stuck in a loop? You aren't alone.
- Check Third-Party Billing: Did you pay via PayPal? You might need to cancel the recurring payment directly inside your PayPal account settings.
- Browser Issues: If the cancel button isn't loading, try using Incognito mode or a different browser. Ad blockers sometimes hide the buttons.
- Forgot Login: If you can't get in, call them. Don't just block the card, or the debt might pile up.
Subscription Plans and Pricing (2025)
| Plan Type | Cost | Billing Frequency | Details |
|---|---|---|---|
| Monthly Membership | ~$29.95 | Every Month | Standard access to reports. |
| Quarterly Membership | ~$59.00 | Every 3 Months | Cheaper per month, but higher upfront cost. |
| Trial Offer | $1.00 - $5.00 | 7 Days | Converts to full monthly price automatically. |
How Pine AI Can Help You Cancel Your PeopleSmart Subscription
Background check services are notorious for making you jump through hoops just to leave. With the recent crackdown on subscription traps in 2024, you shouldn't have to suffer through it alone.
Step 1: Let's get started to cancel PeopleSmart Simply tell us you want to cancel PeopleSmart. We'll ask for a few basic details to locate the account.
Step 2: Pine gets to work We navigate the confusing clicks, wait on hold, and handle the awkward conversations to ensure it's actually cancelled. We don't just suggest it; we finish it.
Step 3: You're free from PeopleSmart The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about PeopleSmart
Can I unsubscribe from PeopleSmart anytime?
Can I get a refund from PeopleSmart if I forgot to cancel?
How do I know my PeopleSmart subscription is cancelled?
How long does it take for PeopleSmart to cancel?
What else should I know before I cancel my PeopleSmart subscription?
How do I raise a complaint to PeopleSmart?
How does Pine AI work with PeopleSmart to cancel my subscription?
