Spokeo, founded in 2006, is a people search engine that aggregates public records, letting you look up people by name, phone number, or email. Ever get a weird text and your first thought is to figure out who it is, maybe after watching one too many episodes of 'Catfish'? That's what Spokeo is for. But maybe you only needed it for one search and now you want to cancel before the next bill hits. With subscription prices ranging from $14.95 to $29.95, you can save up to $359 a year by canceling. This guide covers how to cancel your subscription on desktop or mobile web.
How to Cancel Spokeo Subscription on Desktop
The most reliable way to cancel Spokeo is through their website on a desktop computer. Trying to do this on a mobile browser can be a bit glitchy. Just follow these steps, and you'll be done.
1 Log In to Your Spokeo Account
First, head over to the Spokeo website and sign in. This is the starting point for everything.
2 Navigate to the Account Menu
Once you're logged in, look for your name or an 'Account' link, usually in the top-right corner of the page. Click on it to open the main menu.
3 Select 'Manage Account'
From the dropdown menu, select 'Manage Account'. This is where they keep the subscription and billing settings. It's not always obvious, but this is the right place.
4 Find and Click the 'Cancel' Link
On your account dashboard, you'll see your current plan details. Look for a link that says 'Cancel'. Sometimes it's small or designed to be missed. Weirdly, I had to refresh the page once for it to show up properly.
5 Follow the Cancellation Prompts
Here we go. Spokeo will likely ask you why you're leaving and might even offer you a discount to stay. You have to be persistent and keep clicking the button that continues the cancellation process.
6 Get Your Confirmation
After you've navigated the retention offers, you must see a final confirmation message on the screen. Don't leave until you see it. Also, check your email for a cancellation confirmation. Keep it for your records.
Cancel Spokeo Subscription with phone
You can call Spokeo's customer service at (888) 271-9562. They are typically available from 5:00 AM to 8:00 PM (PT). Be ready for a bit of a wait and a sales pitch to keep you as a customer. A user on Trustpilot mentioned, 'The phone rep was nice but definitely tried to talk me into a discounted plan for ten minutes before finally canceling.' Just be firm.
Cancel Spokeo Subscription with email
If you'd rather not talk to a person, you can email their support team at support@spokeo.com. It's not instant, so expect to wait a day or two for a response. Make sure to include the name and email address associated with your account to speed things up.
Cancel Spokeo Subscription with live chat
Spokeo sometimes offers a live chat option on its 'Contact Us' page. This can be quicker than email but expect to interact with a representative who will likely follow a script to try and keep you subscribed. It's faster, but you'll still need to be clear you want to cancel.
Before you hit cancel, there are a couple of things you should know. First, Spokeo generally does not offer refunds for partially used subscription periods. If you get charged, you're probably stuck with it for that month. Also, and this is important, canceling your paid subscription does not remove your personal information from their search results. That requires a separate, and frankly annoying, opt-out process. There is no option to just pause your membership.
Spokeo Plans and Pricing 2025
| Plan | Price | Details |
|---|---|---|
| Spokeo Monthly | $29.95 per month | Billed once a month. Gives you access to basic search reports including names, phone numbers, addresses, and email addresses. You can cancel anytime before the next billing date. |
| Spokeo 3-Month | $14.95 per month | Billed as one payment of $44.85 every three months. This plan is cheaper per month, but you're locked in for a three-month term. It offers the same features as the monthly plan. |
Frequently Asked Questions about Spokeo
Can I unsubscribe from Spokeo anytime?
Can I get a refund from Spokeo if I forgot to cancel?
How do I know my Spokeo subscription is cancelled?
How long does it take for Spokeo to cancel?
What else should I know before I cancel my Spokeo subscription?
How do I raise a complaint to Spokeo?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
