Constant Contact has been powering email campaigns since 1995. Their plans range from $12 to over $440 monthly depending on your list size. You can access the platform on Desktop, iOS, and Android. Cancelling could save you up to $5,000 annually if you are on a premium tier. Visit Constant Contact. Like the chaos of The Bear, managing business subscriptions can be stressful. Pissed Consumer highlights over 300 complaints in the last 3 years, with users frequently flagging "poor customer service" and "billing issues" as major headaches. With recent software price hikes, many businesses are cutting costs. Trust Pilot reviews show users struggling with support loops. If you are done with the "call to cancel" drama, here is the exit strategy.
Cancelling online is hit or miss with Constant Contact. Newer accounts might have a button, but older ones often force a phone call. It is frustrating.
This only works if you purchased the plan through the Apple App Store. If you pay via credit card directly to them, use the desktop method.
Similar to iOS, this only applies if you bought the subscription through the Google Play Store.
For many users, this is the only way. It is annoying, but effective.
- Phone Number: 855-229-5506 (US & Canada)
- Hours: Monday - Friday, 8:00 am - 8:00 pm ET
- What to expect: You will likely hit a hold queue. Be prepared for a retention pitch where they offer you a discount to stay. Just say "no" firmly.
Constant Contact does not make leaving easy. You must cancel before your next billing date to avoid being charged again. They generally do not offer refunds for unused time or if you forget to cancel. Pissed Consumer reviews mention people being charged for months after they thought they cancelled because they didn't get a confirmation number. Always get a confirmation email. If you cancel in the middle of a billing cycle, you usually keep access until the cycle ends.
Make sure you export your contacts before you pull the plug. Once your account is closed, your data is gone.
- Export Lists: Download your email lists as CSV files.
- No Pausing: They typically don't let you "pause" an account without a fee (sometimes called a "Suspend" option for a lower rate).
- Fees: There are no cancellation fees, but no pro-rated refunds either.
Stuck in a loop? Try these tips:
- Check Third Parties: Did you buy via a web host like Bluehost or a domain registrar? You might need to cancel through them.
- Call Early: Call as soon as lines open at 8 am ET to avoid long hold times.
- Use Chat: Sometimes a "Chat Now" bubble appears on the billing page. It is faster than calling.
- Clear Cache: If the cancel button isn't loading, try an Incognito window.
Subscription Plans and Pricing (2025)
| Plan Name |
Starting Price (Monthly) |
Key Features |
| Lite |
$12.00 |
Basic email marketing, social posting, 1 user |
| Standard |
$35.00 |
A/B testing, email automation, 3 users |
| Premium |
$80.00 |
Advanced ads, SEO tools, unlimited users |
Prices increase based on the number of contacts in your list.
