Constant Contact, founded way back in 1995, is one of the original email marketing tools for small businesses. Maybe you signed up to be the next big thing, but now the monthly bill is just another headache. With plans ranging from $12 to over $350 a month, it's not always cheap. This guide covers canceling on your desktop, which is pretty much the only way to do it. Honestly, with everyone on TikTok talking about their small business journey, it feels like you need these tools, but sometimes they just don't fit the budget. Canceling could save you up to $4200 a year. Let's get that money back in your pocket.
How to Cancel Constant Contact Subscription on Desktop
Alright, you have to do this on a computer. Trying to find the cancel option on your phone is a complete waste of time. It feels like they make it intentionally difficult, but if you follow these steps exactly, you'll get it done.
1 Log Into Your Account
First, head over to the Constant Contact website and sign in. This part is straightforward, just make sure you have your login details ready.
2 Find Your Account Settings
Once you're logged in, look for your profile name or icon, which is usually in the top-right corner of the screen. Click on it to open the dropdown menu and then select 'My Account'.
3 Navigate to the Billing Tab
In the 'My Account' area, you'll see several tabs. You need to click on the 'Billing' tab. This is where they keep the important account management options.
4 Locate the Cancellation Link
Here's the tricky part. You have to look for a link that says 'Cancel My Account'. It's often a small text link near the bottom of the page, not a big, obvious button. Honestly, I had to scan the page a couple of times before I spotted it.
5 Follow the Cancellation Prompts
Constant Contact will not let you go without a bit of a fight. You'll likely be asked to complete a survey about why you're leaving and they might even offer you a discount to stay. Just keep clicking 'Continue to Cancel' to proceed.
6 Get Your Confirmation
After you've navigated through all their questions and offers, you should land on a final confirmation screen. Crucially, make sure you receive a confirmation email. If that email doesn't arrive, assume the cancellation didn't work and try again or contact support.
Cancel Constant Contact Subscription with phone
If the website is giving you trouble, just call them. Phone Number: 1-866-876-8464 (US). Hours: Monday to Friday, 8 AM to 8 PM ET. Be prepared for a wait and to explain why you want to cancel. They will likely try to convince you to stay.
Cancel Constant Contact Subscription with live chat
You can also try their live chat. Go to their 'Contact Us' page and look for the chat bubble. It's usually faster than calling, but you'll still have to deal with the retention offers. Sometimes the chat agent takes forever to respond, so have some patience.
Before you pull the plug, know this: Constant Contact will not give you a refund for any prepaid time. So if your renewal was yesterday, that money is gone. Super frustrating. They also don't delete your data right away; they hold onto your lists and campaigns for about 120 days in case you change your mind. If you're just tight on cash, you can pause your account for a small monthly fee instead of fully canceling. It's a decent option if you think you'll be back.
Constant Contact Plans and Pricing 2025
| Plan | Starting Price (per month) | Details |
|---|---|---|
| Lite | $12 | Good for the basics. You get 1 GB of storage, basic email templates, and can have 1 user. It's really just for getting started. |
| Standard | $35 | This is their most popular plan. It adds email marketing automation, A/B testing for subject lines, and social media posting. You can have up to 3 users. |
| Premium | $80 | For when you're serious about growth. This plan includes everything from Standard plus advanced automation, a custom template builder, SEO tools, and an ads manager. Supports unlimited users. |
Frequently Asked Questions about Constant Contact
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Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
