Experian, founded in 1996, is one of the big three credit bureaus offering credit monitoring and identity theft protection. But maybe you're tired of the monthly fee or just don't need the service anymore. It happens. With subscription prices ranging from $24.99 to $34.99, you can save up to $300 a year by canceling. This guide covers how to cancel on desktop and mobile. We'll help you get it done without the headache, especially since all that 'credit score anxiety' you see on TikTok is real enough without having to worry about a subscription you don't use.
How to Cancel Experian Subscription on Desktop
Canceling on a computer is usually the most reliable way. The app can be a bit buggy, and sometimes the mobile site doesn't show all the options. I'd stick to a desktop browser if you can.
1 Log In to Your Experian Account
First, open your web browser and go to the Experian website. You'll need to log into your account to get started. Make sure you have your username and password ready.
2 Navigate to Your Account Settings
Once you're in, look for your profile icon or name, usually in the top-right corner. Click on it and find a link that says 'My Subscriptions' or 'Profile & Settings'. Honestly, they don't make it super obvious. I had to poke around for a minute to find it.
3 Find the Cancellation Link
In the subscription section, you should see your active plan. Look for a button or link that says 'Cancel Membership' or 'Manage Plan'. It might be in small text, so keep your eyes peeled.
4 Confirm Your Cancellation
Experian will probably show you an offer to try and keep you. Just ignore it and proceed with the cancellation. You'll need to confirm your choice, maybe even more than once. Don't stop until you see a final confirmation message.
How to Cancel Experian Subscription on Mobile
Thinking of canceling from your phone? You can, but it's better to use your phone's browser instead of the actual Experian app. The app is mostly for checking your score, not managing your subscription.
1 Use Your Phone's Web Browser
Open the web browser on your phone (like Safari or Chrome), not the Experian app. The app often just redirects you to the website anyway, and sometimes key buttons are missing in the app itself.
2 Log In to Your Account
Go to the Experian website and sign in. This part can be a little clunky on a smaller screen. You might have to zoom in to hit the right buttons.
3 Find Your Subscription Settings
Tap on the menu or your profile icon to find your account settings. Look for a 'My Subscriptions' or similar option. It's the same process as on desktop, just a bit more cramped.
4 Follow the Steps to Cancel
Follow the prompts to cancel your membership. They'll likely ask you why you're leaving and might offer you a discount. Just push through until you get a confirmation screen or email. One user mentioned the final 'confirm' button didn't work on mobile, so if you have trouble, switch to a computer.
Cancel Experian Subscription with Phone
You can call Experian support at 1-866-617-1894. Their hours are typically Monday to Friday, 6 AM to 8 PM PT, and Saturday to Sunday, 8 AM to 5 PM PT. Be ready for a wait. A user on Trustpilot mentioned, 'I was on hold for over 30 minutes just to cancel.' Have your account info ready to speed things up once you get a human on the line.
Before you cancel, know this: Experian won't delete your credit file, they'll just stop the paid monitoring service. You generally won't get a prorated refund if you cancel mid-month; you just get to use the service until your paid period ends. Also, they don't really offer a 'pause' option, so cancellation is your main choice.
Experian Plans and Pricing 2025
| Plan | Price (per month) | Details |
|---|---|---|
| Experian Free | $0 | Provides your basic Experian credit report and FICO® Score. Includes credit monitoring and alerts. Good for the basics. |
| Experian CreditWorks℠ Premium | $24.99 | Includes everything in the free plan, plus daily access to your 3-bureau credit reports and FICO® scores. Also has identity theft monitoring and up to $1 million in identity theft insurance. |
| Experian IdentityWorks℠ Premium | $24.99 | Focuses more on identity protection. Includes dark web surveillance, social security number trace alerts, and financial account takeover alerts, in addition to the credit features. |
Frequently Asked Questions about Experian
Can I unsubscribe from Experian anytime?
Can I get a refund from Experian if I forgot to cancel?
How do I know my Experian subscription is cancelled?
How long does it take for Experian to cancel?
What else should I know before I cancel my Experian subscription?
How do I raise a complaint to Experian?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
