CheckPeople, established in 2013, promises easy background checks but often delivers billing headaches. With plans ranging from $29.16 to $44.96 monthly, you could save over $500 a year by cancelling. It works on desktop and mobile browsers. Visit CheckPeople to manage your account. Like the sudden twist in a true crime doc, users are often shocked by recurring charges after a $1 trial. Trustpilot data shows a "Bad" rating with hundreds of complaints about "unauthorized charges" and "impossible cancellation" processes. Pissed Consumer notes over 1,000 calls regarding billing issues recently. With inflation hitting hard, cutting this ghost expense is smart.
How to Cancel CheckPeople on Desktop or Laptop
Most users sign up via the web. This is the most direct way to stop the bleeding.
1 Log In to Your Account
Go to the CheckPeople homepage and log in. If you forgot your password, reset it immediately. You cannot cancel without access.
2 Access Account Settings
Look for your name or the profile icon in the top right corner. Click it. Select My Account or Manage Subscription from the dropdown menu.
3 Find the Cancellation Link
Scroll down to the subscription details section. You should see a link that says Cancel Subscription or Update Billing. If it is missing, they might be forcing you to call.
4 Confirm Cancellation
Follow the prompts. They will likely try to keep you with a discount offer. Ignore it. Click Confirm Cancellation until you see a confirmation screen.
How to Cancel CheckPeople on iPhone or Android (Web Browser)
Since there is no dedicated app store subscription for most users, you have to do this via the mobile web interface. It is clunky.
1 Open Your Mobile Browser
Launch Safari or Chrome. CheckPeople does not typically manage subscriptions through the Apple App Store or Google Play Store, so you must use the website.
2 Navigate to the Menu
Tap the "hamburger" menu (three lines) in the corner after logging in. Select My Account.
3 Locate Subscription Settings
Scroll through the account info. Tap on Manage Subscription. It might be hidden at the very bottom of the page.
4 Execute the Cancellation
Tap Cancel. Take a screenshot of the confirmation page just in case they "lose" the record of your request.
Cancel CheckPeople by Phone
If the online buttons are mysteriously broken (a common complaint), you have to call them.
Phone Number: 1-800-267-2122
Hours: 24/7 (allegedly, but wait times vary)
The Call Flow:
- Dial the number.
- Have your email and the last 4 digits of the credit card ready.
- Tell the representative clearly: "I want to cancel my subscription immediately."
- Ask for a cancellation confirmation number.
- Write it down.
What is CheckPeople Cancellation Policy
CheckPeople operates on a negative option billing cycle. This means if you do not cancel before the trial ends, you get charged the full price.
The Rules:
- No Refunds: They generally do not offer refunds for partial months or if you forgot to cancel. Once the charge hits, it is usually gone.
- Immediate Cutoff: Unlike Netflix, access might stop the moment you cancel, or it might run to the end of the cycle. It varies by plan.
- Trial Traps: If you signed up for the $1 trial, you typically have 3 to 5 days to cancel before the $29+ charge hits. Pissed Consumer reviews highlight this as the #1 complaint.
Before You Cancel CheckPeople: What You Should Know
Save Your Reports Once you cancel, you might lose access to the background checks you already ran. Download them as PDFs first.
Check Your Bank Statement Make sure the charge is actually labeled "CheckPeople." Sometimes these services use vague billing descriptors like "CP*Search" or similar abbreviations.
Cancellation Fees There are usually no fees to cancel, but there are definitely no refunds for time you didn't use.
Having Trouble Cancelling Your CheckPeople Subscription?
Stuck in a loop? You are not alone.
- Try a Different Browser: If the cancel button doesn't load on Chrome, try Firefox or Edge. Their site can be buggy.
- Call Them: If the online portal is "under maintenance," call 1-800-267-2122 immediately.
- Check Third Parties: Did you sign up via a partner offer? You might need to cancel through that third party instead.
- Block the Charge: If they keep charging you after you cancelled, call your bank and ask to block the merchant.
Subscription Plans and Pricing (2025)
| Plan Type | Cost | Details |
|---|---|---|
| Trial Offer | ~$1.00 | Usually lasts 3-5 days. Renews automatically at full price. |
| Monthly Plan | ~$29.16 / mo | Standard recurring billing. |
| Bi-Monthly Plan | ~$44.96 / 2 mos | Billed every two months. Slightly cheaper per month. |
| Add-ons | Varies | PDF downloads or deep web searches may cost extra. |
How Pine AI Can Help You Cancel Your CheckPeople Subscription
With background check services facing increased scrutiny in 2024 for dark patterns, now is the best time to cut ties with CheckPeople. Why pay for data you only needed once?
Step 1: Let's get started to cancel CheckPeople Simply tell us that you want to cancel your subscription with CheckPeople. We'll ask for some account details to get started.
Step 2: Pine gets to work We navigate the confusing clicks, wait on hold, and handle the awkward conversations to ensure it's actually cancelled. We don't just suggest it; we finish it.
Step 3: You're free from CheckPeople The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about CheckPeople
Can I unsubscribe from CheckPeople anytime?
Can I get a refund from CheckPeople if I forgot to cancel?
How do I know my CheckPeople subscription is cancelled?
How long does it take for CheckPeople to cancel?
What else should I know before I cancel my CheckPeople subscription?
How do I raise a complaint to CheckPeople?
How does Pine AI work with CheckPeople to cancel my subscription?
