CheckPeople, founded around 2015, is a service that lets you run background checks and search for public records. Maybe you used it to vet a date from Hinge, kind of like your own personal 'Catfish' investigation, and now you're done with it. Many people cancel to avoid the recurring monthly fee after using the service once. This guide will help you cancel your subscription, which can range from $1.00 to $44.85, and save up to $538 annually. We'll cover how to do it on their website.
How to Cancel CheckPeople Subscription on Desktop
The easiest way to cancel CheckPeople is through their website on a desktop computer. For some reason, trying to do this on a phone browser can be a real pain. The buttons sometimes don't show up properly. Stick to a computer if you can.
1 Log In to Your Account
Go to the CheckPeople website and click the Login button, usually at the top right of the page. Enter the email and password you used to sign up.
2 Navigate to Your Account Dashboard
Once you're logged in, look for a section called 'My Account' or your name. This is typically your main dashboard where you can manage your settings.
3 Find Your Membership Settings
Inside your account area, find a tab or link for 'Membership' or 'Subscription Settings'. This is where the cancellation link is usually hidden. I had to look around for a minute to find it, they don't make it super obvious.
4 Initiate the Cancellation
Click on the 'Cancel Subscription' or 'Stop Membership' link. They might ask you why you're leaving. You don't have to give a detailed answer. Just pick an option and move on.
5 Confirm the Cancellation
Follow any final prompts to confirm you really want to cancel. They might offer you a discount to stay, but if you're set on leaving, just click the final 'Confirm Cancellation' button. Don't fall for it.
6 Check for a Confirmation Email
You should receive an email confirming your cancellation almost immediately. Do not delete this email. Keep it as proof in case you get charged again by mistake. If you don't get one, log back in to make sure your account status says 'Cancelled'.
Cancel CheckPeople Subscription with phone
You can call their customer service at 1-800-267-2122. They are available 24/7. Be prepared for a potential wait time and have your account information ready. Sometimes talking to a person is faster, but they will likely try to convince you to stay.
Cancel CheckPeople Subscription with email
Send an email to support@checkpeople.com requesting to cancel your subscription. Make sure to include your full name and the email address associated with your account. Expect a response within 24 to 48 hours.
CheckPeople does not offer prorated refunds. If you cancel, you can typically use the service until the end of your current billing cycle. Your personal data and search history may be retained by the company for a period of time according to their privacy policy. Also, there is no option to pause your membership, you can only cancel it.
CheckPeople Plans and Pricing 2025
| Plan | Price | Details |
|---|---|---|
| 5-Day Trial | $1.00 | Gives you 5 days of unlimited searches. Heads up: This automatically converts to the full monthly membership if you don't cancel it in time. Set a reminder. |
| Monthly Membership | $27.65/month | Provides ongoing access to unlimited background reports and people searches. This is the plan most people get auto-billed for. |
| Power User Plan | $44.85/month | This is for more frequent users and may include deeper searches like criminal records and other advanced reports. Billed monthly. |
Frequently Asked Questions about CheckPeople
Can I unsubscribe from CheckPeople anytime?
Can I get a refund from CheckPeople if I forgot to cancel?
How do I know my CheckPeople subscription is cancelled?
How long does it take for CheckPeople to cancel?
What else should I know before I cancel my CheckPeople subscription?
How do I raise a complaint to CheckPeople?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
