Zelle, launched in 2017, isn't a subscription but a payment network that lets you send money directly between bank accounts. It's a super common way to split the bill for dinner or pay someone back for those Taylor Swift tickets. The service is generally free, so there are no monthly subscription costs from $0 to $0. However, some banks might have their own separate account fees. This guide helps you unenroll your contact info from Zelle using your bank's app or the Zelle app, covering platforms like iOS, Android, and desktop. Properly managing your Zelle enrollment can save you from confusion and potential bank service fees, saving you up to $15 a month depending on your bank's policies.
How to Cancel Zelle Subscription on Zelle App
If you're one of the few who uses the standalone Zelle app (because your bank isn't in their network), canceling is done right inside the app. It's pretty straightforward, but sometimes the settings menu can be a little hidden.
1 Open the Zelle App
First, open the Zelle app on your phone. This is for people who signed up with Zelle directly, not through a major bank's app.
2 Navigate to Settings
Tap the gear icon, usually located in the top corner of the screen. You're looking for your account settings.
3 Find Your Account Profile
Find the 'Account' section. It might also be called 'Profile' or something similar.
4 Select the Enrolled Contact
You should see the phone number or email address you enrolled. There will be an option to 'Stop Using this Email/Number' or 'Unenroll'. Tap that option.
5 Confirm Unenrollment
The app will ask you to confirm. Go ahead and confirm your choice. That's it. Your contact info is now free to be used with another bank if you want.
How to Cancel Zelle Subscription on Your Bank's App or Website
For most people, Zelle is tied directly to your bank account. You don't cancel a 'Zelle account,' you just unenroll your phone number or email from your bank. This is how you do it.
1 Log Into Your Bank Account
Open your bank's mobile app (like Chase, Bank of America, Wells Fargo) or log in to their website on a desktop.
2 Locate the Zelle Section
This is the annoying part. You need to find the Zelle section. It's often under 'Transfers,' 'Payments,' or 'Send Money with Zelle®'. I had to poke around for a minute in my own banking app to find it.
3 Go to Zelle Settings
Once you're in the Zelle part of the app, look for 'Settings,' 'Manage Recipients,' or 'My Zelle® Profile.'
4 Find and Remove Your Contact Info
You'll see your enrolled phone number and email. Select the one you want to remove and look for a 'Remove,' 'Delete,' or 'Unenroll' button. Weirdly, on my bank's site, this button was grayed out until I clicked the little edit pencil first.
5 Confirm the Removal
Your bank will ask you to confirm that you want to unenroll. Just say yes. Your contact info is now disconnected from that bank account.
Before you unenroll, know this: you aren't deleting an account, just disconnecting your phone number or email. Your past transaction history will remain with your bank. Any pending payments might fail, so it's best to wait for those to clear first. Zelle doesn't offer refunds; payment disputes are handled between you, the other person, and your banks. There is no option to 'pause' your Zelle enrollment.
Zelle Plans and Pricing 2025
| Plan / Service | Cost | Details |
|---|---|---|
| Zelle Service | Free | Zelle does not charge a fee to send or receive money. It's a service integrated with your existing bank account. |
| Bank Fees | Varies | While Zelle is free, your bank might charge fees for related services, like monthly maintenance on your checking account or wire transfers. Always check your bank's specific fee schedule. |
Frequently Asked Questions about Zelle
Can I unsubscribe from Zelle anytime?
Can I get a refund from Zelle if I forgot to cancel?
How do I know my Zelle subscription is cancelled?
How long does it take for Zelle to cancel?
What else should I know before I cancel my Zelle subscription?
How do I raise a complaint to Zelle?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
