So, you're looking to cancel Authorize.net. Founded way back in 1996, it's one of the original payment gateways for businesses to accept credit cards online. Maybe your side hustle, born from a viral TikTok trend, has outgrown its initial setup, or you're just switching to a payment processor with fewer hoops to jump through. With plans starting at $25 a month, you can save at least $300 a year by making sure your cancellation is done right. This guide covers how to cancel from your desktop, which is the only practical way to do it.
How to Cancel Authorize.net Subscription on Desktop
The only real way to cancel your Authorize.net account is through their web portal, called the Merchant Interface. Trying to do this on a phone is not recommended. It's a few clicks, but they don't make the 'cancel' button obvious. Just follow these steps carefully.
1 Log Into the Merchant Interface
First, head over to the Authorize.net website and log into your Merchant Interface. This is your main hub for everything. You'll need your login credentials handy.
2 Navigate to Account Settings
In the main navigation menu at the top, find and click on 'Account'. This will open a dropdown menu with a whole lot of options. Don't get overwhelmed.
3 Find the User Profile Section
From the 'Account' dropdown, you need to click on 'User Profile'. It's not the most intuitive place to put this, but that's where the account closure link lives.
4 Locate the 'Close Account' Link
On the User Profile page, scan for a link or button labeled 'Close Account'. Honestly, it can be easy to miss. Click it once you find it.
5 Confirm the Cancellation
You'll face a final confirmation screen, likely with a survey asking why you're leaving. You can fill it out or just skip it. Click the final button to confirm. Wait for a confirmation message on screen and check your email immediately. Don't close the window until you have proof.
Cancel Authorize.net Subscription with phone
You can call Merchant Support at 1-877-447-3938. They are typically available during standard business hours, Monday through Friday. Be prepared with your Gateway ID and account information. Expect to verify your identity before they'll process a cancellation for you.
Cancel Authorize.net Subscription with email
Authorize.net uses a support ticket system instead of a direct email. Log into your Merchant Interface, find the 'Support Center', and create a new support case. This is the best way to have a written record of your cancellation request. Response times can vary from a few hours to a business day.
Before you pull the plug, know this. Authorize.net will hold onto your transaction data for years for legal reasons, so it's not deleted. You also won't get a prorated refund for the month you paid for. Your service simply ends when the billing cycle is over. There isn't a 'pause' feature, but you could ask support about a seasonal account if you're just taking a break.
Authorize.net Plans and Pricing 2025
| Plan | Monthly Fee | Per Transaction Fee | Details |
|---|---|---|---|
| Payment Gateway Only | $25 | 2.9% + 30¢ | Best if you already have a merchant account from your bank or another provider. You are essentially just using Authorize.net's technology to process payments. |
| All-in-One | $25 | 2.9% + 30¢ | This package includes both the payment gateway and a merchant account. It's a simpler, bundled solution for new businesses that need everything in one place. |
Frequently Asked Questions about Authorize.net
Can I unsubscribe from Authorize.net anytime?
Can I get a refund from Authorize.net if I forgot to cancel?
How do I know my Authorize.net subscription is cancelled?
How long does it take for Authorize.net to cancel?
What else should I know before I cancel my Authorize.net subscription?
How do I raise a complaint to Authorize.net?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
