Citrix ShareFile, founded way back in 2005, is a secure file-sharing platform designed for businesses that need tight control over their data. But maybe it's a bit too much for your needs. With subscription prices ranging from $50 to over $338 a month, the cost can really sneak up on you. This guide shows you how to cancel on your desktop, which is the only way. By canceling, you can save up to $4056 a year. Sometimes you just don't need enterprise-grade security to share a few files, you know?
How to Cancel Citrix ShareFile Subscription on Desktop
Alright, let's get this done. You can only cancel your ShareFile subscription from the web browser on a desktop. You can't do it from the iOS or Android app, which is a pain. You also must be the account administrator to even see the cancellation option.
1 Log In to Your ShareFile Account
Head over to the Citrix ShareFile website and sign in with your administrator credentials. This won't work with a standard user account.
2 Navigate to Admin Settings
Once you're logged in, find the 'Admin Settings' link. It's usually in the main navigation menu on the left side of the screen. If not, check under your profile icon in the top-right corner.
3 Find the Billing Section
Within the admin area, you need to find the section that handles your money. Look for a tab or link labeled 'Billing' or 'Admin Account Info'. This is where they keep the important stuff.
4 Locate the Cancellation Link
This is the part that can be tricky. You'll need to look for a link that says 'Cancel My Account' or something similar. It's often a small text link at the very bottom of the page, almost like they don't want you to see it.
5 Follow the Prompts to Confirm
Click the link and get ready to confirm your choice. ShareFile will likely ask you why you're leaving and might require you to click a final confirmation button. Don't be surprised if you have to click 'Yes, I'm sure' twice. After that, you should get a confirmation email.
Cancel Citrix ShareFile Subscription with phone
If the website is giving you trouble or you just want to talk to a human, you can call their support team. Phone Number: 1-800-441-3453. Hours: Support is available 24/7 for technical problems, but you might find that billing inquiries are handled during standard business hours. Expect to verify your identity and account details.
Cancel Citrix ShareFile Subscription with live chat
ShareFile has a support portal that sometimes includes a live chat option. How to access: Log into your account, find the 'Help & Support' section, and look for a 'Chat with an Expert' button. Honestly, its availability can be hit or miss. One user reported the chat window just wouldn't load, so you might need to try again later or just give them a call.
Hold on. Before you click that final cancel button, make sure you download ALL of your files. I'm serious. Once your subscription officially ends, you will lose access, and ShareFile will eventually delete all your data. Also, don't expect a refund for any time left on your plan. If you paid for a full year, you won't get a prorated refund. And no, you can't just 'pause' your account. It's either active or it's canceled.
Citrix ShareFile Plans and Pricing 2025
| Plan | Price (per month) | Details |
|---|---|---|
| Standard | $50 (billed annually) | Good for small teams. Includes custom branding, mobile apps, and unlimited client users. File size limit is 10GB. |
| Advanced | $75 (billed annually) | Adds Microsoft 365 integration, e-signatures, and more automated workflows. File size limit increases to 100GB. |
| Premium | $125 (billed annually) | For larger businesses needing more control. Includes custom workflows, account-wide reporting, and a 100GB file size limit. |
| Virtual Data Room | $338 (billed annually) | The top-tier plan for highly sensitive transactions. Features advanced security, dynamic watermarking, and click trails. |
Frequently Asked Questions about Citrix ShareFile
Can I unsubscribe from Citrix ShareFile anytime?
Can I get a refund from Citrix ShareFile if I forgot to cancel?
How do I know my Citrix ShareFile subscription is cancelled?
How long does it take for Citrix ShareFile to cancel?
What else should I know before I cancel my Citrix ShareFile subscription?
How do I raise a complaint to Citrix ShareFile?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
