Truthfinder has been digging up public records since 2015, but maybe you are done playing detective like you are in Only Murders in the Building. Subscriptions range from $4.99 to $29.73 monthly, so cancelling could save you over $350 a year. You can cancel on Desktop, Android, or iOS. Visit Truthfinder. With over 1,200 complaints on the Better Business Bureau in the last three years, you aren't alone in feeling frustrated. Users frequently report "billing issues" and "difficulty cancelling" on Pissed Consumer. Recent price hikes have only added fuel to the fire. It is time to stop the charges.
How to Cancel Truthfinder on Desktop or Laptop
Most users sign up directly through the website. This is the most reliable way to kill the subscription at the source.
1 Log In to Your Account
Go to the Truthfinder website and log in. If you forgot your password, reset it immediately because you cannot cancel without access.
2 Access Membership Settings
Hover over your name in the top right corner. A dropdown menu appears. Click on Membership Settings.
3 Locate Active Subscriptions
Scroll down to the 'Subscriptions' tab. You will see your active plan listed there (usually People Search or Reverse Phone Lookup).
4 Initiate Cancellation
Click the Cancel Subscription link. They might try to offer you a discount or a 'pause' option here. Ignore it. Confirm your choice until you see a final confirmation screen.
How to Cancel Truthfinder on Android
If you subscribed via the app, you must cancel through Google Play. Deleting the app does nothing.
1 Open Google Play Store
Tap the Play Store icon on your device. Make sure you are signed into the Google account used for the purchase.
2 Tap Your Profile
Hit your profile picture in the top right corner to open the main menu.
3 Select Payments & Subscriptions
Tap Payments & subscriptions, then select Subscriptions from the list.
4 Cancel Truthfinder
Find Truthfinder in the list. Tap it, then hit Cancel subscription. Follow the prompts to confirm.
How to Cancel Truthfinder on iPhone (iOS)
Apple handles billing for in-app purchases. You have to stop it in your Apple ID settings.
1 Open Settings
Tap the grey Settings gear icon on your home screen.
2 Tap Your Apple ID
Tap your name at the very top of the Settings menu.
3 Go to Subscriptions
Tap Subscriptions. Wait a second for the list to load.
4 Turn Off Truthfinder
Select Truthfinder from the list. Tap Cancel Subscription. If you do not see it here, you likely subscribed via the website (see the Desktop section).
Cancel Truthfinder by Phone
If the online buttons are hiding from you (it happens), you can call them.
- Phone Number: (800) 699-8081
- Hours: Monday to Friday, 7:00 AM to 4:00 PM PT (10:00 AM to 7:00 PM ET)
Be prepared for a hold time. Have your account email and phone number ready before you dial.
What is Truthfinder Cancellation Policy
Truthfinder operates on a recurring subscription model. You can cancel at any time, but here is the kicker: no refunds. If you cancel three days after your renewal, you just paid for the whole month. Your access will continue until the end of the current billing cycle. They are strict about this. Complaints on the BBB often cite this exact policy as a major pain point.
Before You Cancel Truthfinder: What You Should Know
Will my data be deleted?
No. Cancelling the subscription just stops the billing. Your account remains active unless you specifically request deletion via their privacy center.
Can I pause instead?
Yes, they often offer a pause option during the cancellation flow to keep you hooked. If you just want to stop paying, ensure you click Cancel, not Pause.
Best time to cancel?
At least 24 hours before your renewal date. Do not wait until the last minute.
Having Trouble Cancelling Your Truthfinder Subscription?
Still seeing charges? Try these fixes:
- Check Third-Party Billing: Did you pay via PayPal? You might need to cancel the recurring payment inside your PayPal account settings.
- Browser Issues: If the cancel button is greyed out or missing, try opening the site in an Incognito/Private window.
- Forgot Login: Use the "Forgot Password" link. You cannot cancel if you cannot get in.
- Call Them: If the website is glitching, call (800) 699-8081 immediately to leave a paper trail.
Subscription Plans and Pricing (2025)
| Plan Type | Cost | Details |
|---|---|---|
| People Search (1 Month) | ~$28.05 / mo | Standard background checks. Recurring monthly. |
| People Search (2 Months) | ~$23.28 / mo | Billed as a lump sum (~$46.56) every two months. |
| Reverse Phone Lookup | ~$4.99 / mo | Limited to phone number lookups only. |
| PDF Report Fee | ~$3.99 / ea | Downloadable reports often cost extra. |
How Pine AI Can Help You Cancel Your Truthfinder Subscription
With background check services facing scrutiny over data privacy and rising costs in 2024, now is the perfect time to secure your wallet. Pine AI makes the exit strategy simple.
Step 1: Let's get started to cancel Truthfinder Just tell us you want to drop Truthfinder. We will ask for a few basic account details to locate the subscription.
Step 2: Pine gets to work We navigate the confusing clicks, wait on hold, and handle the awkward conversations to ensure it is actually cancelled. We don't just suggest it; we finish it.
Step 3: You're free from Truthfinder The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about Truthfinder
Can I unsubscribe from Truthfinder anytime?
Can I get a refund from Truthfinder if I forgot to cancel?
How do I know my Truthfinder subscription is cancelled?
How long does it take for Truthfinder to cancel?
What else should I know before I cancel my Truthfinder subscription?
How do I raise a complaint to Truthfinder?
How does Pine AI work with Truthfinder to cancel my subscription?
