How to Cancel Your Albert Subscription (2025)

Albert does not have a traditional call center you can speak to easily, but they use text messaging heavily.

Text Method: Send a text message with the word CANCEL to 639-37.

Follow the automated prompts. This is often faster than email, but make sure you get a confirmation text back stating the service is terminated. If they try to offer you a deal, just reply confirming the cancellation.

Albert's policy is pretty standard for fintech apps, which means it is strict. You can cancel the Genius subscription at any time, but there are no partial refunds. If you cancel halfway through the month, you stay enrolled until the billing cycle ends.

Key frustration: Many users on Trustpilot complain that even after cancelling, the app tries to keep "saving" money for you in their smart savings account. You must manually withdraw your funds before closing the account completely, or your money might sit in limbo for a few days. Also, ensure you turn off "Smart Savings" separately in the app settings, as cancelling Genius does not always stop the automatic transfers.

Make sure you check these boxes before you cut the cord:

• Withdraw Funds: Transfer all money from Albert Savings and Albert Cash back to your primary bank account. This can take 2-3 business days.
• Pending Transactions: Ensure you have no pending cash advances. You cannot close the account if you owe them money.
• Data Deletion: Simply cancelling the subscription does not delete your data. You have to request account closure separately if you want your info wiped.
• Timing: Cancel at least 48 hours before your renewal date. Their system is slow.

If the steps above failed, you are not alone. Here are some troubleshooting tips:

• Check Third-Party Billing: If you do not see the subscription in the app, you likely paid via Apple or Google. Check your phone settings.
• Text Support: If the app buttons are grayed out or missing, text "support" to 639-37. A bot will eventually route you to a human.
• The "Help" Tab: In the app, go to the Profile tab, tap Help, then Help Center. Search for "Cancel Genius." Sometimes they hide the link deep in these articles.
• Block Payments: If they keep charging you after you cancelled, contact your bank to put a stop-payment on "Albert Corp."

With the cost of living squeezing everyone in 2025, paying for a budgeting app that stresses you out is ironic. Pine AI makes ending it simple.

• Step 1: Let's get started to cancel Albert Tell us you want to quit Albert. We will grab a few account details to locate your subscription source.

• Step 2: Pine gets to work We navigate the confusing "Help" menus, send the awkward emails, or handle the text bots for you. We do not just suggest it; we finish it.

• Step 3: You're free from Albert The $14.99 payments stop. You get your confirmation, and no "retention offers" will bother you again. Just a clean break.