Albert is a financial tech company, founded in 2015, that rolls banking, saving, investing, and budgeting into one app. Its main paid feature is 'Genius,' which gives you access to human financial experts for advice. Maybe you signed up to get your budget in shape for those Taylor Swift tickets, or maybe you're just tired of the notifications. Whatever the reason, canceling shouldn't be a hassle. Subscriptions range from $8 to $14.99 per month, and this guide covers how to cancel on iOS, Android, and directly through the app. By canceling, you could save up to $180 a year. Let's get that money back in your pocket.
How to Cancel Albert Subscription on iOS
Canceling through your iPhone is probably the easiest way. Apple handles the billing, so you just have to navigate their settings menu. No need to text anyone or wait for a reply.
1 Open Your Settings
First, open the Settings app on your iPhone or iPad. It's the gray gear icon you know and love.
2 Tap Your Apple ID
Tap on your name and Apple ID at the very top of the screen. This takes you to your iCloud and media settings.
3 Find Your Subscriptions
Select Subscriptions. If you don't see it, you might not be logged in. The list can sometimes take a moment to load, so be patient.
4 Select Albert
Scroll through the list to find Albert. Tap on it.
5 Tap Cancel Subscription
Tap the Cancel Subscription button. You'll have to confirm it one last time. That's it. You're done.
How to Cancel Albert Subscription on Android
If you signed up on an Android device, your subscription is managed by the Google Play Store. The process is straightforward and just takes a few taps.
1 Go to the Play Store
Open the Google Play Store app on your device.
2 Tap Your Profile Icon
Tap on your profile picture in the top-right corner. A menu will pop up.
3 Go to Subscriptions
Select Payments & subscriptions, and then on the next screen, tap Subscriptions. Make sure you're signed into the correct Google account, I've made that mistake before and it's a pain to figure out.
4 Find the Albert Subscription
Find Albert in your list of active subscriptions and tap on it.
5 Cancel the Subscription
Tap Cancel subscription and follow the on-screen instructions. Google will ask why you're leaving, but you don't have to give a detailed answer.
How to Cancel Albert Subscription on Desktop
This is the most common, and honestly, most frustrating way to cancel. Albert makes you text their support team to cancel your Genius subscription. You can't just click a button on their website.
1 Open the Albert App
Open the Albert app on your phone. You can't cancel from the website, which is super annoying. You have to use the app.
2 Go to Your Profile
Navigate to the Profile tab, which usually looks like a little person icon at the bottom of the screen.
3 Find Contact Support
Look for the Help section or a gear icon for settings. Inside, you should find an option for Contact Support.
4 Text "Cancel Genius" to Support
This is the weird part. You have to text them. A chat window will open with Albert support. Just type "Cancel Genius" and send it. It feels like you're breaking up via text.
5 Follow the Prompts to Confirm
An automated system or a live agent will guide you through the final confirmation steps. Make sure you get a message confirming the cancellation is complete. I had to send the message twice before it registered.
Cancel Albert Subscription with live chat
The primary way to cancel or get help is by texting support within the Albert app or directly to their number at (639-37). This is their main channel, and they usually respond within a few hours on business days.
Cancel Albert Subscription with email
You can email them at support@albert.com. This is a good option if you want a paper trail of your cancellation request. Expect a response within 1-2 business days. It's definitely slower than texting them.
Before you cancel, know this. Albert will not give you a refund for any unused portion of your subscription. If you paid for a year, you won't get money back for the remaining months. Your financial data will likely be retained for legal and regulatory reasons even after you close your account, so it's not completely deleted. Also, there's no option to just pause your subscription. You either have it or you don't.
Albert Plans and Pricing 2025
| Plan | Price | Details |
|---|---|---|
| Albert Core | Free | Includes an Albert Cash account (like a checking account), automated savings, and basic financial insights. Good for simple banking and saving. |
| Albert Genius | $14.99/month or $96/year | Includes everything in Core, plus you can text human financial experts ("geniuses") for advice, access Albert Investing, and get a small cash advance. This is the subscription most people want to cancel. |
Frequently Asked Questions about Albert
Can I unsubscribe from Albert anytime?
Can I get a refund from Albert if I forgot to cancel?
How do I know my Albert subscription is cancelled?
How long does it take for Albert to cancel?
What else should I know before I cancel my Albert subscription?
How do I raise a complaint to Albert?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
