Albert is a financial tech company, founded in 2015, that rolls banking, saving, investing, and budgeting into one app. Its main paid feature is 'Genius,' which gives you access to human financial experts for advice. Maybe you signed up to get your budget in shape for those Taylor Swift tickets, or maybe you're just tired of the notifications. Whatever the reason, canceling shouldn't be a hassle. Subscriptions range from $8 to $14.99 per month, and this guide covers how to cancel on iOS, Android, and directly through the app. By canceling, you could save up to $180 a year. Let's get that money back in your pocket.
How to Cancel Albert on iPhone (iOS)
Canceling your Albert Genius subscription directly through the app on your iPhone is usually the quickest way. Just follow these steps.
1 Open the Albert App
First, find and tap the Albert app icon on your home screen to open it. Make sure you're logged into the account you want to cancel.
2 Navigate to Your Profile
Look for the Profile tab, which is usually located in the bottom navigation bar. It often looks like a person's silhouette. Tap on it.
3 Find the Settings Menu
Once you're in your profile, scan the screen for a Settings option, sometimes represented by a gear icon (⚙️). Tap it to open your account settings.
4 Manage Your Subscription
Inside the Settings menu, you should see a section labeled Subscription or Manage Genius Subscription. This is where the cancellation link is hiding. Tap on it.
5 Confirm Cancellation
Follow the on-screen prompts to proceed with the cancellation. Albert might ask you for a reason or offer you a discount to stay. Be firm and confirm your decision to cancel the subscription.
How to Cancel Albert on Android
If you're using an Android device, the process is very similar to the iOS version. Here’s how to get it done.
1 Launch the Albert App
Open the Albert app from your app drawer. Ensure you are signed in to the correct account before proceeding.
2 Go to the Profile Section
Tap the Profile icon, typically found at the bottom of the screen. This will take you to your personal account page.
3 Access Account Settings
In the Profile section, look for the Settings or gear icon (⚙️). Tap it to access more detailed account options.
4 Locate Subscription Management
Scroll through the settings until you find the Subscription or Manage Subscription option. Tap this to view your current plan details.
5 Finalize the Cancellation
The app will guide you through the final steps. You may need to confirm your choice multiple times. Once done, you should receive a confirmation that your subscription will not renew.
How to Cancel Albert on Desktop or Laptop
For those who prefer using a computer, you can cancel your Albert subscription through their website. It can be a bit easier to navigate.
1 Visit the Albert Website
Open your preferred web browser and navigate to the official Albert website. Sometimes canceling on a desktop is less buggy than on mobile.
2 Log In to Your Account
Click the Log In button and enter your credentials. This will take you to your account dashboard.
3 Find Your Account Settings
Once logged in, look for your name or a profile icon, usually in the top-right corner. Click on it and select Account Settings or Profile from the dropdown menu.
4 Navigate to the Billing Section
Within your account settings, find a tab or link for Billing, Subscription, or Manage Plan. This is where your payment and subscription info is stored.
5 Cancel Your Subscription
You should see an option to Cancel Subscription. Click it and follow the final confirmation steps. Make sure you complete the entire process until you see a confirmation message on the screen.
Cancel Albert by Email or Text
If you're struggling with the app or website, you can contact Albert's support team directly. It's not always the fastest method, but it gets the job done.
- Text Support: Send a text message to 639-37.
- Email Support: Send an email to [email protected].
When you contact them, be sure to include your full name, the phone number, and the email address associated with your Albert account to speed up the process. State clearly that you wish to cancel your Genius subscription.
Before You Cancel: What You Should Know
- Refund Policy: Albert does not offer prorated refunds for subscriptions. If you cancel, you will retain access to Genius features until the end of your current billing cycle, but you won't get any money back for the unused time.
- Data Access: After your subscription ends, you will lose access to all Genius features, including expert financial advice and investment management. Your basic Albert account and any funds in Albert Savings will remain accessible.
- Pausing Your Subscription: Albert does not currently offer an option to pause your subscription. You can only cancel it and resubscribe later if you choose to.
Having Trouble Cancelling Your Albert Subscription?
It can be frustrating when a simple cancellation turns into a headache. If the steps above aren't working, here are a few things to try:
- Check Third-Party Billing: Did you sign up through the Apple App Store or Google Play Store? If so, you might need to cancel it directly through your phone's subscription settings, not the Albert app itself.
- Try a Different Platform: If the mobile app is giving you trouble, log in on a desktop computer. Sometimes the website interface is more reliable for account management.
- Clear Your Cache: A classic for a reason. Clear your browser's cache and cookies or try using an incognito window to log in and cancel. This can resolve weird login or page loading issues.
- Contact Support Directly: When all else fails, reach out to their support team via text (639-37) or email ([email protected]). Be direct and ask for a manual cancellation and confirmation.
Subscription Plans and Pricing (2025)
| Plan | Price (per month) | Key Features |
|---|---|---|
| Albert (Core) | $0 | Automated savings, budget tracking, financial account overview. |
| Albert Genius | $14.99 | All core features plus access to human financial experts, personalized financial advice, Albert Investing (managed portfolios), and overdraft coverage. |
How Pine AI Can Help You Cancel Your Albert Subscription
Tired of navigating confusing menus just to cancel a subscription? Let Pine AI handle it. We cancel your Albert subscription quickly and securely, so you don't have to. Save time, avoid unwanted charges, and get peace of mind with just a few clicks.
Frequently Asked Questions about Albert
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David Jon-Goldstein
Senior Finance and Business Writer
David Jon-Goldstein leads on all topics finance and business content at Pine AI. Previously a Senior Finance Analyst, with over 15 years of experience in finance, and as a former CFA Charterholder, David specializes in breaking down complex investment vehicles, corporate spending, and SaaS financial models. His analysis, featured in leading finance papers, he has helped individuals and businesses navigate financial agreements and optimize their spending for maximum growth.
