IdentityIQ has been monitoring credit and identities since 2009, but with subscription plans costing anywhere from $6.99 to $29.99 per month, those fees stack up fast. You could save up to $360 annually just by cutting ties. With the recent massive AT&T data breach dominating headlines, many people are rethinking who actually needs access to their personal data right now. Visit IdentityIQ if you need to grab your account number first. Be warned that the Better Business Bureau lists over 800 complaints in the last 3 years, with users frequently citing "difficult cancellation processes" and "unexpected charges" as their main headaches. It is a common frustration.
How to Cancel IdentityIQ on Desktop (The Phone Requirement)
Most users sign up directly through the website. Unfortunately, IdentityIQ does not offer a simple "unsubscribe" button in the browser. You have to do it the old-fashioned way.
1 Log in to find your account details
Go to the IdentityIQ website and log in. You cannot actually click a button to cancel here, which is super annoying. However, you need your Member ID found on your dashboard to expedite the phone call.
2 Call Customer Service
Dial 1-877-875-4347. Their lines are open Monday through Friday, 7:00 AM to 7:00 PM CST, and Saturdays from 8:30 AM to 5:00 PM CST. Prepare for a hold time.
3 Navigate the retention pitch
When you get a human, say you want to cancel. They will likely offer you a discounted rate or a free month. Firmly decline. Ask for a confirmation number before you hang up.
How to Cancel IdentityIQ on iPhone (iOS)
This method only works if you paid through your Apple ID. If your bank statement says "IdentityIQ" directly, you must call them.
1 Open Settings
Tap the Settings gear icon on your home screen. If you subscribed via the App Store, this is where you manage it.
2 Tap your Apple ID
Tap your name at the very top of the menu, then select Subscriptions.
3 Select IdentityIQ and Cancel
Find IdentityIQ in the list. Tap Cancel Subscription. If you do not see it here, you likely signed up directly on their site and must use the phone method mentioned in the desktop section.
How to Cancel IdentityIQ on Android
Similar to iOS, this only applies if you used Google Play billing. Most users will find this list empty and will need to call.
1 Open Google Play Store
Launch the Play Store app and tap your profile icon in the top right corner.
2 Go to Payments and subscriptions
Tap Payments and subscriptions and then select Subscriptions.
3 Cancel the service
Locate IdentityIQ. Tap it and select Cancel subscription. Follow the prompts to confirm. Again, if it is not listed, you are billed directly and need to call customer support.
What is IdentityIQ Cancellation Policy
IdentityIQ operates on a month-to-month basis for most plans. According to their terms, you must cancel before your next billing date to avoid being charged for the following month. They generally do not offer pro-rated refunds for partial months. This means if your bill hits on the 5th and you cancel on the 6th, you just paid for a month you won't use. It is a strict policy that catches a lot of people off guard. Complaints on Pissed Consumer often mention that "verbal cancellations" sometimes don't stick, so getting a confirmation email is vital.
Before You Cancel IdentityIQ: What You Should Know
Make sure you download your latest credit report before you make the call. Once you cancel, you typically lose access to the dashboard and your historical data immediately. Also, check if you are in the middle of a trial period. If you cancel a $1 trial, ensure you do it at least 24 hours before the trial expires, or they might hit you with the full $29.99 monthly fee instantly.
Having Trouble Cancelling Your IdentityIQ Subscription?
If you are stuck in a loop, try these tips:
- Check Third-Party Billers: Did you sign up through a loan application or a car dealership? Sometimes the subscription is managed by a partner company.
- Call Early: Lines are busiest around lunch and 5 PM. Try calling right at 7:00 AM CST.
- Send an Email: While not the primary method, sending a cancellation request to [email protected] creates a paper trail. Include your member ID and phone number.
- Bank Stop Payment: If they keep charging you after you cancelled, contact your bank to block the merchant.
Subscription Plans and Pricing (2025)
| Plan Name | Monthly Price | Key Features |
|---|---|---|
| Secure | $6.99 | Daily Credit Monitoring (1 Bureau), Dark Web Monitoring |
| Secure Plus | $9.99 | Annual 3-Bureau Report, Daily Monitoring (1 Bureau) |
| Secure Pro | $19.99 | Bi-Annual 3-Bureau Reports, Enhanced Monitoring |
| Secure Max | $29.99 | Monthly 3-Bureau Reports, $1M Insurance, Family Protection |
How Pine AI Can Help You Cancel Your IdentityIQ Subscription
Cancelling IdentityIQ is notoriously annoying because they force you to get on the phone, and nobody has time for hold music in 2025. Pine AI handles the entire headache for you.
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Step 1: Let's get started to cancel IdentityIQ Simply tell us you want to cancel IdentityIQ. We will ask for your basic account details to locate the subscription.
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Step 2: Pine gets to work We navigate the phone trees, wait on hold, and talk to the agents for you. We know their retention scripts and we shut them down.
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Step 3: You're free from IdentityIQ The charges stop. You get a confirmation. No awkward conversations, no "special offers" to decline, just a clean break and money back in your pocket.
Frequently Asked Questions about IdentityIQ
Can I unsubscribe from IdentityIQ anytime?
Can I get a refund from IdentityIQ if I forgot to cancel?
How do I know my IdentityIQ subscription is cancelled?
How long does it take for IdentityIQ to cancel?
What else should I know before I cancel my IdentityIQ subscription?
How do I raise a complaint to IdentityIQ?
How does Pine AI work with IdentityIQ to cancel my subscription?
