So, you're ready to cancel your Bonsai subscription. Founded in 2016, Bonsai is a tool that helps freelancers manage everything from proposals to invoicing. It's pretty handy, until it's not. Maybe you're just not getting enough clients to justify the cost, or you've seen all those TikToks about starting a freelance business and realized the admin work is a bigger headache than you thought. With plans ranging from $21 to $79, you can save up to $948 a year by canceling. This guide covers how to cancel on your desktop, since that's the main way to do it.
How to Cancel Bonsai Subscription on Desktop
Canceling Bonsai is done through their website. You can't do it from the mobile app, which is a bit of a pain. Just follow these steps on your computer.
1 Log into Your Bonsai Account
First, open your web browser and head over to the Bonsai login page. Nothing fancy here, just get yourself signed in.
2 Find Your Account Settings
Once you're in, look for your company name or profile icon. It's usually in the bottom-left corner of the dashboard. Give that a click.
3 Navigate to the Subscription Page
From the menu that pops up, select Subscription. This is where they keep all the billing details hidden away. I had to look for a second to find it the first time.
4 Locate the Cancelation Link
On the subscription page, you should see your current plan. Look for a link or button that says Cancel your plan or something similar. It's often a small link at the bottom. Be prepared, they might try to offer you a discount or ask for feedback before you can leave.
5 Confirm the Cancellation
Follow the on-screen prompts to confirm that you really, truly want to cancel. You might have to click a few confirmation buttons. After you're done, you should receive a confirmation email. If you don't get one, your subscription might still be active, so go back and check your account status to be sure.
Cancel Bonsai Subscription with live chat
Bonsai offers a live chat service for support. You can usually find the chat bubble icon at the bottom-right of the screen when you're logged into your account. Response times can vary. Sometimes it's quick, other times you might be waiting a bit.
Cancel Bonsai Subscription with email
You can email their support team at support@hellobonsai.com. It's a good option if your issue isn't urgent. Expect a response within one to two business days.
Before you cancel, know this: Bonsai does not offer refunds for any remaining time in your billing cycle. So, if you cancel a day after your monthly payment, you don't get that money back. You will, however, keep access to the paid features until your current billing period ends. Also, make sure to download all your important documents like contracts, proposals, and invoices. You don't want to lose that client history.
Bonsai Plans and Pricing 2025
| Plan | Monthly Price (Billed Monthly) | Monthly Price (Billed Annually) | Details |
|---|---|---|---|
| Starter | $25/month | $21/month | Good for getting started. Includes unlimited clients & projects, proposals, contracts, invoicing, and basic expense tracking. |
| Professional | $39/month | $32/month | Adds more advanced features like client portals, workflow automations, and QuickBooks Online integration. You also get Calendly integration. |
| Business | $79/month | $52/month | The full package. Includes subcontractor management, multiple bank account connections, and three team seats. For scaling freelance businesses. |
Frequently Asked Questions about Bonsai
Can I unsubscribe from Bonsai anytime?
Can I get a refund from Bonsai if I forgot to cancel?
How do I know my Bonsai subscription is cancelled?
How long does it take for Bonsai to cancel?
What else should I know before I cancel my Bonsai subscription?
How do I raise a complaint to Bonsai?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
