PeopleFinders has been aggregating public data since 1988, but maybe you are done playing detective. With subscriptions costing $9.95 to $29.95 monthly, cancelling saves you up to $360 a year. You can cancel on desktop, Android, or iOS. Visit PeopleFinders. Just like the trio in Only Murders in the Building, sometimes you need to stop digging before it costs too much. Pissed Consumer and the Better Business Bureau highlight hundreds of complaints in the last 3 years, mostly about "recurring billing" and "poor customer service." If you are seeing unexpected charges or just finished your search, follow these steps to stop the payments.
How to Cancel PeopleFinders on Desktop or Laptop
This is the most reliable method. Users report the mobile site can be glitchy, so grab a laptop if you can.
1 Log In to Your Account
Go to the PeopleFinders website and log in. If you forgot your password, reset it immediately because you cannot cancel without access.
2 Access Your Dashboard
Click on the Your Account link located in the top right corner of the screen. This is where they hide the billing settings.
3 Select Cancel Membership
Look for the Cancel Membership link under the 'Your Membership' section. It might be small text.
4 Confirm Cancellation
They will likely show you a retention offer or a warning. Ignore it. Click Cancel My Membership again to finalize the process. Ensure you see a confirmation screen.
How to Cancel PeopleFinders on Android
If you subscribed via the app, you must cancel via Google Play. Deleting the app does nothing.
1 Open Google Play Store
Tap the Play Store icon on your device. Make sure you are signed into the Google account used to buy the subscription.
2 Tap Your Profile
Tap your profile picture in the top right corner to open the menu.
3 Go to Payments & Subscriptions
Select Payments & subscriptions and then tap on Subscriptions.
4 Cancel PeopleFinders
Find PeopleFinders in the list. Tap it, then hit Cancel subscription. Follow the prompts to confirm.
How to Cancel PeopleFinders on iPhone (iOS)
Apple handles the billing here, so PeopleFinders support cannot help you if you get stuck. You have to do it through your Apple ID.
1 Open Settings
Tap the grey Settings gear icon on your home screen.
2 Tap Your Apple ID
Tap your name at the very top of the Settings menu.
3 Select Subscriptions
Tap Subscriptions. It might take a second to load your active list.
4 Cancel Subscription
Tap PeopleFinders. Select Cancel Subscription. If you do not see the cancel button, it might already be cancelled or expired.
Cancel PeopleFinders by Phone
If the online buttons are not working (a common complaint), you have to call them.
Phone Number: 800-718-8997
Hours: Mon-Fri 7am-6pm PST, Sat-Sun 7am-3:30pm PST.
Be prepared for a wait. Tell the representative clearly that you want to cancel immediately and ask for a confirmation email number.
What is PeopleFinders Cancellation Policy
PeopleFinders operates on a strict "no refund" basis for the most part. If you cancel in the middle of a billing cycle, you will retain access to your reports until the period ends, but you will not get money back for the unused days.
According to their Terms of Service, you must cancel before your renewal date to avoid the next charge. Many users on Trustpilot complain that cancelling on the exact day of renewal is too late. They will charge you. Period.
Before You Cancel PeopleFinders: What You Should Know
Once you cancel, you might lose access to your search history.
- Download Reports: Save any PDF reports you paid for to your computer before hitting cancel.
- Check Bank Statements: Sometimes third-party billing (like PayPal) needs to be cancelled separately to be safe.
- Data Deletion: Cancelling the sub does not remove your data from their database. That is a separate "opt-out" process.
Having Trouble Cancelling Your PeopleFinders Subscription?
Stuck in a loop? You are not alone. Here is what to do:
- Try Desktop: The mobile site is notorious for hiding the cancel button.
- Check Third Parties: If you don't see the subscription in your account, you likely bought it via Apple, Google, or a different email address.
- Call Them: If the website errors out, call 800-718-8997. Record the call if legal in your state for proof.
- Block Payments: If they keep charging you after cancellation, contact your bank to stop the payments.
Subscription Plans and Pricing (2025)
| Plan Name | Monthly Cost | Features |
|---|---|---|
| PeopleFinders Membership | ~$24.95 | Basic search, contact info, reverse phone lookups |
| Premium Membership | ~$29.95 | Criminal records, bankruptcies, property records |
| Introductory Offer | ~$9.95 | First month discount (renews at full price) |
| Single Report | ~$1.95 - $9.95 | One-time fee per report (no subscription) |
How Pine AI Can Help You Cancel Your PeopleFinders Subscription
With background check services facing scrutiny for difficult cancellation processes in 2024, now is the best time to secure your finances. Pine AI makes it effortless.
Step 1: Let's get started to cancel PeopleFinders Simply tell us you want to quit PeopleFinders. We will ask for a few account details to locate your subscription.
Step 2: Pine gets to work We navigate the confusing clicks, wait on hold with their support line, and handle the awkward conversations to ensure it is actually cancelled. We don't just suggest it; we finish it.
Step 3: You're free from PeopleFinders The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about PeopleFinders
Can I unsubscribe from PeopleFinders anytime?
Can I get a refund from PeopleFinders if I forgot to cancel?
How do I know my PeopleFinders subscription is cancelled?
How long does it take for PeopleFinders to cancel?
What else should I know before I cancel my PeopleFinders subscription?
How do I raise a complaint to PeopleFinders?
How does Pine AI work with PeopleFinders to cancel my subscription?
