Hiver, founded in 2011, turns your Gmail into a help desk. It's supposed to make team collaboration easier. Maybe it did for a while, but now you're here. With plans ranging from $15 to $59 per user, you could save up to $708 a year by cutting it loose. This guide covers canceling on your desktop. Honestly, if Hiver isn't sparking joy in your team's shared inbox anymore, it might be time to Marie Kondo your software subscriptions and find something that actually works without the fuss.
How to Cancel Hiver Subscription on Desktop
Canceling Hiver has to be done from a desktop browser. You can't do it from a mobile app. Make sure you are the account admin, otherwise the option won't even show up for you.
1 Log In to Your Hiver Account
You'll need to be the account administrator to do this. If you're not, you'll have to ask the person who is. Go to the Hiver website and sign in with your Google account.
2 Go to the Admin Panel
Once you're in, look for the gear icon in the upper-right corner of your Gmail interface. This is your Hiver Admin Panel. Click on it.
3 Find the Billing Section
Inside the Admin Panel, you'll see a menu on the left. Find and click on Billing. I had to hunt for this for a minute; it wasn't as obvious as I'd hoped.
4 Locate the Cancel Option
On the billing page, you should see your current plan details. Look for a link or button that says Cancel Subscription. It might be in small text, so keep your eyes peeled.
5 Confirm Your Cancellation
Hiver will likely ask you why you're leaving with a short survey. You can fill it out or just skip it. You'll then need to confirm the cancellation, maybe even more than once. Just keep clicking until it's done.
Cancel Hiver Subscription with Email
You can email their support team at [email protected]. Don't expect an instant reply. Usually, you'll hear back within one business day, but it can take longer if they're busy.
Cancel Hiver Subscription with Live Chat
Hiver has a live chat option on its website. Go to the Hiver homepage or your admin panel and look for the chat bubble, usually in the bottom-right corner. Response times can vary. Sometimes it's quick, other times you're waiting a while for an agent.
Heads up. Hiver is pretty strict. They state that payments are non-refundable, so don't expect any money back if you cancel mid-cycle. Annoying, I know. Also, make sure you export any important data before you cancel. Once your subscription period ends, you could lose access to your shared inbox history and analytics. There's no option to just pause your account either; it's all or nothing.
Hiver Plans and Pricing 2025
| Plan | Price (Billed Annually) | Details |
|---|---|---|
| Lite | $15 / user / month | Basic features like email assignment, notes, and collision alerts. Good for small teams just starting out. |
| Pro | $39 / user / month | Includes everything in Lite, plus automations, analytics, and integrations with tools like Slack and Asana. This is their most popular plan. |
| Elite | $59 / user / month | All Pro features, plus advanced options like round-robin assignment, custom roles, and a dedicated success manager. Built for larger, more complex teams. |
Frequently Asked Questions about Hiver
Can I unsubscribe from Hiver anytime?
Can I get a refund from Hiver if I forgot to cancel?
How do I know my Hiver subscription is cancelled?
How long does it take for Hiver to cancel?
What else should I know before I cancel my Hiver subscription?
How do I raise a complaint to Hiver?
David Jon-Goldstein
Senior Finance and Business Writer
David Jon-Goldstein leads on all topics finance and business content at Pine AI. Previously a Senior Finance Analyst, with over 15 years of experience in finance, and as a former CFA Charterholder, David specializes in breaking down complex investment vehicles, corporate spending, and SaaS financial models. His analysis, featured in leading finance papers, he has helped individuals and businesses navigate financial agreements and optimize their spending for maximum growth.
