Hiver, established in 2011, turns Gmail into a helpdesk, but maybe your team outgrew it. With plans ranging from $19 to $69 per user, cutting ties can save you up to $828 annually per seat. You can manage this on Desktop, iOS, and Android. Like the recent backlash against Slack's price tweaks, users are scrutinizing every SaaS bill. Trustpilot data shows a mixed bag with complaints often citing "billing confusion" or "slow support" among the total complaints in the last 3 years. Before you get hit with another renewal, visit Hiver. It is time to clean up that tech stack.
How to Cancel Hiver on Desktop
Since Hiver is a Chrome extension and Gmail add-on, the desktop dashboard is the most reliable place to kill the subscription. Most users report the mobile app lacks these specific admin controls.
1 Access the Hiver Admin Panel
Open Gmail on your computer. Look for the yellow Hiver icon, usually located on the top right or within the settings gear menu. Click it and select Admin Panel from the dropdown.
2 Navigate to Billing
Once the dashboard loads, find the Billing tab in the sidebar. It might be buried under 'Account' or 'Settings' depending on your version.
3 Select Cancel Subscription
Scroll to the bottom of the plan details. You should see a link or button that says Cancel Subscription. If it is greyed out, you might not have admin privileges.
4 Confirm Cancellation
They will likely ask you to chat with support or fill out a survey. Skip the feedback if you want. Confirm your choice to stop the recurring charges.
How to Cancel Hiver on iPhone (iOS)
Note: Most business SaaS tools like Hiver bill directly via credit card, not through the App Store. However, if you signed up via the iOS app, follow these steps.
1 Open Settings
Tap the grey Settings gear icon on your home screen.
2 Tap Your Apple ID
Tap your name at the very top of the menu to open your Apple ID profile.
3 Go to Subscriptions
Tap Subscriptions. Wait a second for the list to load.
4 Find Hiver and Cancel
If you see Hiver listed here, tap it and select Cancel Subscription. If it is not there, you likely subscribed directly through their website and must use the Desktop method.
How to Cancel Hiver on Android
As with iOS, this only works if you paid via Google Play. If you paid Hiver directly, you need to log in via a web browser.
1 Open Google Play Store
Tap the Play Store icon on your device.
2 Tap Profile Icon
Tap your profile picture in the top right corner.
3 Select Payments & Subscriptions
Tap Payments & subscriptions, then tap Subscriptions.
4 Cancel Hiver
Locate Hiver in the list. Tap it and hit Cancel subscription. Follow the prompts to confirm.
Having Trouble Cancelling Your Hiver Subscription?
If the buttons are hiding from you, try these fixes:
- Check Admin Rights: Only the account 'Admin' can cancel. If you are just a user, you cannot stop the billing.
- Disable Ad Blockers: Sometimes browser extensions hide the cancellation pop-ups. Pause them and refresh.
- Email Support: If the dashboard is glitching, email
[email protected]immediately. State clearly: "I want to cancel my account effective immediately." - Browser Switch: Try using Incognito mode or a different browser (like Edge or Firefox) if Chrome is hanging.
Subscription Plans and Pricing (2025)
| Plan | Monthly Price (Per User) | Key Features |
|---|---|---|
| Lite | $19 | Basic shared inboxes, email tags, 24/7 chat support |
| Pro | $49 | Analytics, SLAs, automations, QuickBooks integration |
| Elite | $69 | Round-robin assignment, custom roles, priority support |
Prices are estimated based on annual billing. Monthly-only plans may be higher.
How Pine AI Can Help You Cancel Your Hiver Subscription
Cancelling B2B software often involves awkward retention calls or hidden buttons, a trend that has only gotten worse in the last 12 months. Pine AI cuts through the red tape to handle the breakup for you.
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Step 1: Let's get started to cancel Hiver Simply tell us you want to cancel Hiver. We will ask for a few account details to locate your subscription.
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Step 2: Pine gets to work We navigate the confusing admin panels, wait on hold, and handle the awkward "why are you leaving" conversations. We don't just suggest it; we finish it.
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Step 3: You're free from Hiver The payments stop and you get your budget back. No "retention offers," no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about Hiver
Can I unsubscribe from Hiver anytime?
Can I get a refund from Hiver if I forgot to cancel?
How do I know my Hiver subscription is cancelled?
How long does it take for Hiver to cancel?
What else should I know before I cancel my Hiver subscription?
How do I raise a complaint to Hiver?
How does Pine AI work with Hiver to cancel my subscription?
