GoToMeeting, launched way back in 2004, is one of the original players in the online meeting game. It's a solid tool, but maybe it's not for you anymore. With everyone still debating the whole return-to-office thing, you might have realized you just don't need another video call platform on your credit card bill. Subscriptions run from $12 to $16, so you can save up to $192 a year by canceling. This guide covers how to cancel on desktop, iOS, and Android. Let's get this done so you can stop worrying about surprise charges.
How to Cancel Citrix GoToMeeting Subscription on Desktop
This is the most common way to cancel. You have to do it through their main website, specifically in the Admin portal. Weirdly, it seemed to work best on a desktop browser, not mobile.
1 Log In to the GoTo Admin Center
First, head over to the GoTo website and log in to your account. You'll need your admin credentials for this, not just a regular user login.
2 Navigate to the Admin Center
Once you're in, look for the Admin Center. It might be in the top navigation or under your profile menu. Honestly, finding it can sometimes feel like a mini-quest.
3 Find Your Account Settings
In the Admin Center, find Account Settings or a similar option like 'Manage Subscription'. This is where they keep all the important billing stuff.
4 Select 'Cancel Subscription'
Look for a button or link that says Cancel Subscription or 'Turn Off Renewal'. They might make you click through a survey or a couple of 'Are you sure?' pop-ups. Just keep clicking until you get confirmation. One user on a forum mentioned they had to click through three different pop-ups. They weren't kidding.
5 Check for a Confirmation Email
After you've confirmed the cancellation, you should get an email. Do not skip this. Keep that email as proof. Your subscription will remain active until the end of your current billing period.
How to Cancel Citrix GoToMeeting Subscription on iOS
If you signed up through the App Store, you have to cancel it through Apple. GoTo can't do it for you. It's pretty straightforward.
1 Open Settings
Open the Settings app on your iPhone or iPad.
2 Tap Your Apple ID
Tap on your name at the very top to access your Apple ID settings.
3 Go to Subscriptions
Select the Subscriptions option from the list.
4 Find GoToMeeting
Find GoToMeeting in your list of active subscriptions and tap on it.
5 Tap 'Cancel Subscription'
Tap the Cancel Subscription button. You'll still have access until the current billing period ends.
How to Cancel Citrix GoToMeeting Subscription on Android
Just like with Apple, if you subscribed via Google Play, you must cancel it there. The process is buried in a few menus, but it's not too bad.
1 Open the Play Store
Open the Google Play Store app on your device.
2 Tap Your Profile Icon
Tap on your profile icon in the top-right corner.
3 Select 'Payments & subscriptions'
Select Payments & subscriptions from the menu.
4 Tap 'Subscriptions'
Tap on Subscriptions to see all your active ones.
5 Cancel the Subscription
Find GoToMeeting, tap on it, and then select Cancel subscription. Follow the prompts to confirm.
Cancel Citrix GoToMeeting Subscription with Live Chat
GoTo has a support contact page, but they really push you to cancel online yourself. If you're stuck, you can try their support portal to initiate a chat. Be prepared to wait. The last time I tried, the queue was pretty long.
- Go to the GoTo Support website.
- Click 'Contact Us'.
- Follow the prompts, which will likely lead you to a chat or ticket submission form.
Cancel Citrix GoToMeeting Subscription with Phone
You can try calling support, but it's often a maze. The main US number is +1 833 851 8340. Expect to navigate a phone menu and potentially long hold times. They are typically available during standard business hours, but it's best to have your account info ready and be prepared to state clearly that you want to cancel.
Before you cancel, know this. GoToMeeting will likely not delete your data right away, but you will lose access to it, so download any saved meeting recordings you need. Also, they generally do not offer refunds for partial months or if you forget to cancel. Once you cancel, it's done. There isn't really a 'pause' option, so be sure you want to end it.
Citrix GoToMeeting Plans and Pricing 2025
| Plan | Monthly Price (per user) | Details |
|---|---|---|
| Professional | $12 | Good for small teams. Allows up to 150 participants, includes basic features like screen sharing, and call-in numbers. No recording transcription. |
| Business | $16 | The most popular plan. Bumps participants up to 250 and adds key features like unlimited cloud recording, transcription, and drawing tools. This is the one most people probably have. |
| Enterprise | Custom | For large organizations. You get everything in Business plus features for over 250 participants and dedicated customer support. You have to contact sales for this one. |
Frequently Asked Questions about Citrix GoToMeeting
Can I unsubscribe from GoToMeeting anytime?
Can I get a refund from GoToMeeting if I forgot to cancel?
How do I know my GoToMeeting subscription is cancelled?
How long does it take for GoToMeeting to cancel?
What else should I know before I cancel my GoToMeeting subscription?
How do I raise a complaint to GoToMeeting?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
