GoToMeeting, established in 2004, was the remote work hero until it wasn't. With the 'return to office' trend killing remote days, paying $12 to $16 a month feels wasteful. You could save up to $192 yearly by cancelling. Visit GoToMeeting to end it. Trustpilot data shows a rough 1.4-star rating, while the Better Business Bureau lists significant total complaints in the last 3 years regarding "incorrect billing amounts" and "poor customer service." It is annoying when technical support runs you in circles. Whether you are on iOS, Android, or desktop, use this guide to cancel.
How to Cancel GoToMeeting on iPhone (iOS)
If you subscribed through the App Store, you must cancel there. Deleting the app does nothing.
1 Open Settings
Tap the grey Settings gear icon on your home screen. It is usually on the first page.
2 Tap Your Name
Click your Apple ID banner at the very top of the list. If you are not signed in, you will need your password.
3 Select Subscriptions
Tap Subscriptions. It might take a second to load your active list.
4 Find GoToMeeting
Scroll until you see the GoToMeeting icon. Tap it. If it is not there, you likely signed up via the website directly.
5 Cancel Subscription
Hit Cancel Subscription in red text. Confirm it when the pop-up appears. You are done.
How to Cancel GoToMeeting on Android
Google makes this relatively painless, but ensure you get the confirmation email.
1 Open Play Store
Launch the Google Play Store app on your phone or tablet.
2 Tap Profile Icon
Click your profile picture in the top right corner. A menu will slide up.
3 Payments & Subscriptions
Select Payments & subscriptions, then tap Subscriptions.
4 Select GoToMeeting
Find GoToMeeting in the list. Tap it to open the details page.
5 Cancel Subscription
Tap Cancel subscription at the bottom. Follow the on-screen prompts to confirm.
How to Cancel GoToMeeting on Desktop
This is the most common method. The interface can be clunky, so watch out for pop-ups trying to make you stay.
1 Log In
Go to the GoTo website and log in to the Billing Center. You might need to be an admin to see this.
2 Find Payment Method
Look for the Payment Method section on the dashboard.
3 Turn Off Auto-Renewal
Click the three vertical dots icon next to your plan. Select Turn Off Auto-Renewal. They do not usually have a big "Cancel" button.
4 Confirm
Click Yes, turn off auto-renewal. Review the changes to ensure the status says "Pending Cancellation" or similar.
What is GoToMeeting Cancellation Policy
GoToMeeting operates on a prepaid basis. This means if you cancel in the middle of your billing cycle, the service continues until the end of that period. They generally do not offer refunds for partial months or unused time. It is a strict "use it or lose it" policy. Many users on Trustpilot complain that auto-renewals trigger without a reminder email, locking them into another year. To avoid charges, you must cancel at least 24 hours before your renewal date. Seriously, do not wait until the last minute.
Before You Cancel GoToMeeting: What You Should Know
Make sure you download any recording history or reports you need. Once the account is fully closed, that data is often purged or becomes inaccessible. There are typically no cancellation fees if you turn off auto-renewal, but you won't get money back for the current term. If you are on a corporate plan, only the administrator can cancel.
Having Trouble Cancelling Your GoToMeeting Subscription?
Sometimes the button just isn't there.
- Check your admin rights: Only billing admins can cancel. If you are just a user, you cannot do it.
- Try a different browser: Chrome or Firefox usually work best. Clear your cache if the page hangs.
- Third-party billing: Did you buy via Amazon or a reseller? You have to cancel through them, not GoTo directly.
- Contact Support: If the portal is broken, call them. It is a hassle, but sometimes necessary.
Subscription Plans and Pricing (2025)
| Plan | Monthly Price | Details |
|---|---|---|
| Professional | ~$12.00 / organizer | HD video, screen sharing, no time limits. |
| Business | ~$16.00 / organizer | Adds transcription, unlimited cloud recording, note taking. |
| Enterprise | Custom Quote | For large orgs. Includes dedicated success manager and volume discounts. |
How Pine AI Can Help You Cancel Your GoToMeeting Subscription
With remote work shifting and companies like Zoom or Google Meet taking over, holding onto a legacy subscription like GoToMeeting in 2025 rarely makes sense. Pine AI makes the exit strategy simple.
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Step 1: Let's get started to cancel GoToMeeting Simply tell us that you want to cancel your subscription with GoToMeeting, and we will ask for some account details to get started.
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Step 2: Pine gets to work We navigate the confusing clicks, wait on hold, and handle the awkward conversations to ensure it is actually cancelled. We don't just suggest it; we finish it.
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Step 3: You're free from GoToMeeting The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about Citrix GoToMeeting
Can I unsubscribe from Citrix GoToMeeting anytime?
Can I get a refund from Citrix GoToMeeting if I forgot to cancel?
How do I know my Citrix GoToMeeting subscription is cancelled?
How long does it take for Citrix GoToMeeting to cancel?
What else should I know before I cancel my Citrix GoToMeeting subscription?
How do I raise a complaint to Citrix GoToMeeting?
How does Pine AI work with Citrix GoToMeeting to cancel my subscription?
