Thinking of leaving Ello? You're not alone. Ello started back in 2014 as the ad-free, artist-friendly social network. It was a cool idea. But maybe the novelty wore off, or you're just cleaning up your digital life. With subscriptions ranging from $5 to $15, you can save up to $180 a year by cancelling. This guide covers how to cancel on desktop, iOS, and Android. Honestly, with all the recent chatter about artists leaving other platforms over AI art drama, you'd think Ello would be booming, but sometimes an app just doesn't stick. Let's get it cancelled.
How to Cancel Ello Subscription on Desktop
Canceling on a computer is probably the most straightforward way. Weirdly, a friend told me the cancel button didn't even show up on their first try, they had to refresh the page. So, if you don't see it, try that.
1 Log Into Your Ello Account
First, open your browser and head over to the Ello website. Log into your account with your email and password.
2 Navigate to Account Settings
Once you're in, find your profile icon, it's usually in the top-right corner. Click on it and look for a 'Settings' or 'Account' option in the dropdown menu.
3 Find Your Subscription
This is the part that can be annoying. You're looking for a 'Subscription' or 'Billing' tab. I had to hunt for it a bit, it wasn't obvious. Click on that.
4 Click the Cancel Button
You should see your current plan details here. Look for a 'Cancel Subscription' or 'Downgrade to Free' link. Click it. They might ask you why you're leaving, just pick a reason or skip it.
5 Confirm the Cancellation
Follow any final prompts to confirm the cancellation. Make sure you get to a screen that says 'Your subscription has been cancelled.' I'd recommend taking a screenshot just in case.
How to Cancel Ello Subscription on iOS
If you signed up through the App Store, you have to cancel it through Apple. Ello can't do it for you. It's a standard process for any iOS app subscription.
1 Open Your iPhone Settings
Grab your iPhone or iPad and open the 'Settings' app. It's the gray gear icon.
2 Tap Your Apple ID
Tap on your name and Apple ID at the very top of the screen.
3 Go to Subscriptions
On the next screen, tap on 'Subscriptions'. You'll see a list of all your active and expired app subscriptions.
4 Find and Select Ello
Scroll through the list until you find Ello. Tap on it.
5 Tap to Cancel
You'll see a big red 'Cancel Subscription' button at the bottom. Tap that and confirm your choice. That's it.
How to Cancel Ello Subscription on Android
Canceling on Android is managed through the Google Play Store, just like on iOS with Apple. It's pretty simple, but you have to do it here, not in the Ello app itself.
1 Open the Google Play Store
Open the Google Play Store app on your Android device.
2 Tap Your Profile Icon
Tap on your profile icon, which is located in the top-right corner of the screen.
3 Select Payments & Subscriptions
From the menu that appears, select 'Payments & subscriptions'.
4 Tap on Subscriptions
Next, tap on 'Subscriptions'. This will show you all the subscriptions linked to your Google account.
5 Find Ello and Cancel
Find Ello in the list and tap on it. Then, tap the 'Cancel subscription' button at the bottom and follow the instructions to confirm.
Cancel Ello Subscription with email
You can reach out to Ello's support team by emailing them at support@ello.co. Don't expect an instant reply. Based on user reports, it can take anywhere from 2 to 5 business days to hear back. Be polite but firm in your email.
Before you cancel, know this. Ello doesn't offer prorated refunds, so you'll keep your premium access until the end of your billing period. Also, there's no option to just pause your subscription. Once you cancel, your account will likely revert to a free version, but it's a good idea to download any photos or data you want to keep, just in case they change their data retention policy down the line.
Ello Plans and Pricing 2025
| Plan | Monthly Price | Details |
|---|---|---|
| Ello Basic | Free | Access to the network, post content, follow others. Contains ads. |
| Ello Plus | $5 | Ad-free experience, upload higher-resolution images, basic profile customization. |
| Ello Pro | $15 | All 'Plus' features, advanced analytics, profile portfolio features, priority support. |
Frequently Asked Questions about Ello
Can I unsubscribe from Ello anytime?
Can I get a refund from Ello if I forgot to cancel?
How do I know my Ello subscription is cancelled?
How long does it take for Ello to cancel?
What else should I know before I cancel my Ello subscription?
How do I raise a complaint to Ello?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
