Spokeo, founded in 2006, is a people search engine that aggregates public records, letting you look up people by name, phone number, or email. Ever get a weird text and your first thought is to figure out who it is, maybe after watching one too many episodes of 'Catfish'? That's what Spokeo is for. But maybe you only needed it for one search and now you want to cancel before the next bill hits. With subscription prices ranging from $14.95 to $29.95, you can save up to $359 a year by canceling. This guide covers how to cancel your subscription on desktop or mobile web.
How to Cancel Spokeo on Desktop or Laptop
This is the most common way to cancel Spokeo, since most people sign up on their computer. Follow these steps carefully to end your membership.
1 Log In to Your Spokeo Account
First, head over to the Spokeo website and log in using your credentials. Make sure you're using the correct email address associated with the subscription, especially if you have multiple accounts.
2 Navigate to Your Dashboard
Once you're logged in, find your name or the account icon, which is usually in the top-right corner of the page. Click on it and select Account or Dashboard from the dropdown menu.
3 Find the Subscription Settings
In your account settings, look for a tab or link labeled Manage Account or Subscription. This is where they keep the billing details. It can sometimes be a bit hidden, so you might have to look around.
4 Initiate the Cancellation
You should see an option to Cancel or Turn Off Automatic Renewal. Click this link. Spokeo will likely present you with an offer to stay or ask for a reason for your cancellation. You can skip these.
5 Confirm Your Cancellation
Follow the final prompts to confirm that you want to end your subscription. You absolutely must get to the final confirmation screen. I had to click through two different pages before it was actually processed. You should receive a confirmation email shortly after.
How to Cancel Spokeo on iPhone (iOS)
Cancelling on an iPhone is straightforward if you originally subscribed through the App Store. If you signed up on the website, you must use the desktop method instead.
1 Open the Settings App
If you subscribed through the Spokeo app on your iPhone, your subscription is managed by Apple. Tap the Settings app on your home screen.
2 Access Your Apple ID
Tap on your name and profile picture at the very top of the Settings screen to go to your Apple ID settings.
3 Go to Subscriptions
On the Apple ID screen, tap on Subscriptions. This will show you a list of all your active and expired app subscriptions.
4 Find and Cancel Spokeo
Scroll through the list to find Spokeo. Tap on it, and then tap the Cancel Subscription button. You'll need to confirm your choice. Your subscription will remain active until the end of the current billing period.
How to Cancel Spokeo on Android
If you subscribed via the Google Play Store, this is the only way to cancel. If you signed up on the Spokeo website, you'll need to log in there to cancel.
1 Open the Google Play Store
For subscriptions made through the Spokeo Android app, cancellation is handled by Google. Open the Google Play Store app on your device.
2 Go to Your Subscriptions
Tap on your profile icon in the top-right corner. In the menu that appears, select Payments & subscriptions.
3 Select Subscriptions
On the next screen, tap on Subscriptions. This will display all the services you're subscribed to through your Google account.
4 Cancel Your Spokeo Subscription
Find Spokeo in the list and tap on it. At the bottom of the screen, you'll see an option to Cancel subscription. Tap it and follow the on-screen instructions to confirm.
Cancel Spokeo by Phone or Email
If you're struggling with the online process, you can contact Spokeo's customer care team directly. Some users report this is faster, but wait times can vary.
- By Phone: Call Spokeo Customer Care at 1 (888) 271-9562. They are available 7 days a week from 5:00 AM to 8:00 PM (PT). Have your account information ready.
- By Email: Send an email to [email protected] requesting cancellation. Include your name, the email address associated with your account, and your reason for canceling.
- Live Chat: Visit the Spokeo website and look for the live chat option to speak with a representative directly.
Before You Cancel: What You Should Know
- Refunds: Spokeo's terms state that subscriptions are non-refundable. If you cancel, you can use the service until the end of your billing period, but you won't get money back for the unused time. It's a pretty firm policy.
- Data Deletion: Canceling your subscription stops payments, but it does not automatically delete your account or your search history. To remove your data, you may need to contact customer support separately and request account deletion.
- Pausing Subscription: Spokeo does not offer an option to pause your subscription. Your only choice is to keep it active or cancel it to prevent future charges.
Having Trouble Cancelling Your Spokeo Subscription?
It can be frustrating when the cancel button seems to be hiding. If you're running into issues, try these steps:
- Check Your Billing Source: Did you sign up through the website, Apple App Store, or Google Play Store? You must cancel on the same platform you used to subscribe.
- Use a Desktop Computer: Some websites make it intentionally difficult to cancel on a mobile browser. Log in from a desktop or laptop, as the full site version often has the correct options.
- Clear Your Browser Cache: Sometimes old data can cause glitches. Clear your browser's cache and cookies, or try using an incognito/private window to log in and cancel.
- Contact Support Directly: When all else fails, call them at 1 (888) 271-9562 or email [email protected]. Tell them you want to cancel immediately and ask for a confirmation email.
Subscription Plans and Pricing (2025)
| Plan | Price (per month) | Billing Cycle | Details |
|---|---|---|---|
| 1-Month Membership | $24.95 | Monthly | Standard access to search results, including contact info, location history, and relatives. Renews automatically. |
| 3-Month Membership | $14.95 | Every 3 Months | A lower monthly rate, but you're billed $44.85 upfront for three months of access. Includes all standard features. |
| One-Time Report | ~$1.95 - $4.95 | One-Time | Some searches may offer a single report for a small fee, which often enrolls you in a trial that auto-renews to a full membership. |
| Business Plans | Varies | Monthly/Annually | Custom pricing for professional use, offering more searches and advanced filtering tools. |
How Pine AI Can Help You Cancel Your Spokeo Subscription
Tired of navigating confusing menus and waiting on hold? Let Pine AI handle it. We can cancel your Spokeo subscription for you, quickly and securely. Just connect your account, and we'll take care of the rest, saving you time and preventing unwanted charges. It's the easiest way to manage your subscriptions.
Frequently Asked Questions about Spokeo
Can I unsubscribe from Spokeo anytime?
Can I get a refund from Spokeo if I forgot to cancel?
How do I know my Spokeo subscription is cancelled?
How long does it take for Spokeo to cancel?
What else should I know before I cancel my Spokeo subscription?
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How does Pine AI work with Spokeo to cancel my subscription?
David Jon-Goldstein
Senior Finance and Business Writer
David Jon-Goldstein leads on all topics finance and business content at Pine AI. Previously a Senior Finance Analyst, with over 15 years of experience in finance, and as a former CFA Charterholder, David specializes in breaking down complex investment vehicles, corporate spending, and SaaS financial models. His analysis, featured in leading finance papers, he has helped individuals and businesses navigate financial agreements and optimize their spending for maximum growth.
