Complain About Spokeo - learn how to file a complaint

Good luck getting a quick answer. Here's what you can probably expect.

• Call during their off-peak hours, like early in the morning (Pacific Time), to avoid the longest waits.
• Have your account email address and any transaction numbers ready before you contact them.
• Be direct. State your problem and exactly what you want (e.g., 'I want to cancel my account and receive a refund for the last charge.')

If Spokeo is ignoring you or refuses to resolve your issue, it's time to go over their head. Your best bet is to file a complaint with the Better Business Bureau (BBB). Filing with the BBB is straightforward, but prepare to wait. Spokeo usually responds to BBB complaints, but it can take a couple of weeks to get a resolution. You can also file a complaint with the Federal Trade Commission (FTC), especially if you're dealing with deceptive billing practices. For privacy issues, like trying to get your data removed, you can file a complaint with your state's Attorney General. Remember, these agencies often require you to show that you tried to resolve the issue with the company first, so keep records of your calls and emails.

Subject: Urgent: Formal Complaint Regarding Account [[Your Email Address]] - Unresolved Issue

I am writing again to resolve an issue with my account after my previous attempt on [[Date]] was unsuccessful.

On [[Date]], I was charged [[$Amount]] for a service I did not authorize or for a subscription I had already cancelled. Frankly, it's incredibly frustrating to have to chase this down and waste my time correcting your company's billing error.

To resolve this, I require an immediate and full refund of [[$Amount]] and written confirmation that my account has been closed and will not be billed again.

Please be aware that if I do not receive a satisfactory response and confirmation of the refund within 48 hours, I will proceed with a chargeback with my bank and file a formal complaint with the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

(Pro-tip: Attach screenshots of your cancellation confirmation or any relevant bank statements.)

• Ask for a supervisor immediately. When you call, don't waste time with the first-line support rep if you're asking for a refund. Just politely say, 'I'd like to speak with a supervisor or someone in your retention department.'
• Get a reference number. Always ask for a ticket or reference number for your conversation. If you have to call back, it saves you from explaining everything all over again.
• Take screenshots of everything. One user on a BBB complaint mentioned their cancellation 'never went through' and they had no proof. Screenshot the final cancellation page, the confirmation message, everything.
• Use social media as a last resort. If you're getting nowhere, a public post on X (formerly Twitter) or Facebook mentioning their official handle can sometimes get a faster response from a different team.

Tired of trying to navigate Spokeo's cancellation maze only to get billed again? Sound familiar? It's like having a robot bulldog handle the annoying parts for you. Pine AI can manage the back-and-forth, saving you the headache of hold music and follow-up emails. No more wondering if your cancellation actually worked. Let an AI do the arguing so you don't have to. It's a total time-saver. No joke.