Can I unsubscribe from Authorize.net anytime?

Yes, you can cancel your Authorize.net account whenever you want. Just remember that the service will run until the end of your current billing period, and you won't be refunded for any part of that month you've already paid for.

Can I get a refund from Authorize.net if I forgot to cancel?

Almost certainly not. Like most business-to-business subscription services, Authorize.net does not provide refunds if you forgot to cancel. You are responsible for all fees charged to your account until you officially close it.

How do I know my Authorize.net subscription is cancelled?

You should receive a confirmation email right after you complete the cancellation process. Save it. Your access to the Merchant Interface will also be revoked after your current billing cycle ends. If no email arrives, contact support to confirm.

How long does it take for Authorize.net to cancel?

The cancellation itself is effective immediately, but your account remains active until the end of your paid-for billing period. So, if your billing date is the 15th and you cancel on the 5th, you can still use it until the 15th.

What else should I know before I cancel my Authorize.net subscription?

The most important thing: download all of your transaction reports and customer data *before* you cancel. Once your account is closed, you will lose access to this information permanently, and it's a nightmare to try and retrieve it later.

How do I raise a complaint to Authorize.net?

The best way is to submit a formal support case through their online Support Center. This creates a paper trail. Be specific about your issue and include your Gateway ID. If that doesn't work, call their support line and ask to escalate the issue to a supervisor.

How to Cancel Your Authorize.net Subscription (2025)

So, you're looking to cancel Authorize.net. Founded way back in 1996, it's one of the original payment gateways for businesses to accept credit cards online. Maybe your side hustle, born from a viral TikTok trend, has outgrown its initial setup, or you're just switching to a payment processor with fewer hoops to jump through. With plans starting at $25 a month, you can save at least $300 a year by making sure your cancellation is done right. This guide covers how to cancel from your desktop, which is the only practical way to do it.

Last Edited on 26 Sep, 2025

David Jon-Goldstein, Senior Finance and Business Writer

6 min read

How to Cancel Authorize.net on Desktop or Laptop

Canceling your Authorize.net account is done exclusively through their web portal, the Merchant Interface. There are no mobile apps for managing your subscription, so you'll need to use a computer.

1 Log into the Merchant Interface

First, head over to the Authorize.net website and log in to your Merchant Interface. This is the central hub for managing your account, so you'll need your admin credentials handy.

2 Navigate to Account Settings

Once you're in, look for the 'Account' tab in the main toolbar. Click on it, and from the dropdown menu, select 'User Profile'. This area contains all the core settings for your account.

3 Locate the Close Account Option

In the 'Account Settings' section, find the link or button labeled 'Close Account'. It's sometimes tucked away, so you might have to look carefully. They don't always make it obvious.

4 Complete the Cancellation Form

Authorize.net requires you to fill out a cancellation request form. This is where you'll provide a reason for leaving and confirm your account details. Be prepared to answer a few questions about your experience.

5 Submit and Wait for Confirmation

After submitting the form, you should receive a confirmation that your request has been received. Keep an eye on your email for a final confirmation that the account has been officially closed. Don't assume it's done until you get that email.

How to Cancel Authorize.net on iPhone (iOS)

1 Cancellation is Not Available Through iOS

You cannot cancel your Authorize.net subscription through your iPhone's App Store or settings. Authorize.net is a business service managed directly through its website. You must use a web browser on a desktop or mobile device to access the Merchant Interface and close your account.

How to Cancel Authorize.net on Android

1 Cancellation is Not Available Through Android

Your Authorize.net subscription is not managed through the Google Play Store. To cancel, you need to log in to the Authorize.net Merchant Interface using a web browser on your phone or computer and follow the desktop cancellation steps.

Cancel Authorize.net by Phone

If you'd rather speak to a person, you can call Authorize.net support to request an account closure.

Phone Number: 1-877-447-3938
Hours: Support is available 24/7.

Make sure you have your Gateway ID and other account details ready before you call. The process can be slow, and you might have to verify your identity multiple times.

Before You Cancel: What You Should Know

Export Your Data: Before you close your account, download all your transaction reports and customer data. Once the account is closed, you will lose access to this information permanently. This is a critical step.
No Prorated Refunds: Authorize.net typically does not offer refunds for any remaining days in your billing cycle. You'll pay for the entire month, even if you cancel on the first day.
Inform Your Customers: If you have recurring billing set up, make sure you have a new payment processor in place and have updated your customers' billing information to avoid service interruptions for them.

Having Trouble Cancelling Your Authorize.net Subscription?

If the cancellation process isn't working, here are a few things to try:

Check Your User Permissions: You must be the primary Account Owner or an Account Administrator to close the account. Other user roles do not have this permission.
Use a Desktop Computer: Some account management features don't work well on mobile browsers. Try logging in from a laptop or desktop computer.
Clear Your Browser Cache: Sometimes old data can cause issues. Clear your browser's cache and cookies or try using an incognito window to log in.
Call Support Directly: If the online form is giving you errors or you can't find the option, your best bet is to call their support team at 1-877-447-3938 and have them process the cancellation manually.

Subscription Plans and Pricing (2025)

Plan	Monthly Fee	Per Transaction Fee	Details
All-in-One	$25	2.9% + 30¢	Includes a merchant account and the payment gateway. Best for new businesses.
Payment Gateway Only	$25	10¢ per transaction + 10¢ daily batch fee	For businesses that already have a merchant account from another provider.

How Pine AI Can Help You Cancel Your Authorize.net Subscription

Tired of navigating confusing menus and filling out forms? Let Pine AI handle the cancellation process for you. We'll manage the entire workflow with Authorize.net, from submitting the request to confirming the closure, so you can focus on running your business. It's the fastest way to get it done.