Trying to get a hold of Authorize.net can feel like a chore, especially when you're dealing with frustrating issues like sudden account holds or confusing gateway fees, which users on the Better Business Bureau frequently mention. It seems like everyone is launching an online store these days, and the last thing you need is a payment problem blocking your sales. So, how do you get real help? You can reach them by phone, through their online support portal, or even try pinging them on social media like Twitter or Facebook. Before you dive in, it's always best to check their official site for any updates. Visit Authorize.net
Customer Support Channels
a. 📞 Phone Support
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Merchant Support | 1-877-447-3938 | 24/7 |
| Sales | 1-888-323-4289 | Mon-Fri, 7 AM - 5 PM (PST) |
b. 📧 Email Support
Authorize.net doesn't really use a traditional support email for existing customers. Instead, they push you through their online portal to create a support case. This keeps all your communication in one place.
| Purpose | Instructions | Notes |
|---|---|---|
| General & Technical | Log into the Merchant Interface and create a new Support Case. | Response time is typically 24-48 hours. |
| Fraud Department | You'll likely be directed here via a support case if needed. | Don't send sensitive data until they request it through a secure channel. |
c. 💬 Live Chat or Website Bot
As of late, a live chat option isn't a primary, visible feature on their main site. Your best bet for a digital paper trail is creating a support case through the Merchant Interface. It functions like a slow-motion chat, creating a ticket that technicians can respond to.
d. 📱 In-App Support
The Authorize.net mobile app (available on iOS and Android) is mainly for managing transactions, running reports, and issuing refunds. It is not designed as a primary channel for contacting customer support. You'll need to use your phone or a desktop to log in to the main portal to create a support case.
Before You Call: What to Have Ready
Don't waste your own time. Before you even dial the number, make sure you have your Merchant ID and the last four digits of the bank account linked to your profile handy. Trust me, they will ask for it, and it's a pain to have to search for it while they wait on the line. If your issue is about a specific charge or refund, have that transaction ID ready to go too.
Frequently Asked Questions about Authorize.net Customer Service
What's the fastest way to contact Authorize.net?
How do I file a complaint about Authorize.net?
Where can I find my account detail number for Authorize.net?
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What's the quickest way to cancel a subscription with Authorize.net?
How do I raise a complaint to Authorize.net?
Can I get my monthly fees waived?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
