PeopleSmart, established in 2013, provides background reports, but the costs add up fast. Plans range from $29.95 to $89.85. You can cancel via desktop or mobile web. Save up to $90 by quitting. Visit PeopleSmart. Like the viral "Who TF Did I Marry" TikTok saga, everyone wants the tea, but not the monthly fees. Pissed Consumer shows over 300 complaints in the last 3 years, mostly citing "incorrect billing" and "poor customer service." Users hate the recent price hikes and tricky retention tactics. Cut the cord now.
How to Cancel PeopleSmart on Desktop
Most users find the desktop site less glitchy than mobile. If you have a computer, use it.
How to Cancel PeopleSmart on Mobile Web
PeopleSmart doesn't have a major app store presence for subscriptions, so you'll likely be doing this via Safari or Chrome.
Cancel PeopleSmart by Phone
If the website is crashing or you just want to talk to a human, calling is an option. It can be faster, but prepare for hold music.
- Phone Number: 1-888-413-0578
- Hours: Daily, 6:00 AM – 11:30 PM EST
Pro Tip: Have your 9-digit Member ID ready. It is usually found in your welcome email or on the dashboard. The rep will ask for it immediately.
Cancel by Email
You can try emailing them at support@peoplesmart.com. However, this is the slowest method. We don't recommend it if your billing date is tomorrow. They might take 24-48 hours to reply.
What is PeopleSmart Cancellation Policy
PeopleSmart operates on a recurring billing cycle. If you cancel, you stop future charges, but you generally keep access until the end of your current paid term. No refunds. That is the standard rule. Even if you only used it for five minutes, they likely won't give your money back. Pissed Consumer reviews highlight that getting a refund exception is extremely difficult.
Before You Cancel PeopleSmart: What You Should Know
- Data Retention: Cancelling the sub doesn't delete your account data. You need to make a separate privacy request for that.
- Fees: There are no cancellation fees, but there are no pro-rated refunds either.
- Timing: Cancel at least 24 hours before your renewal date. Don't wait until the last minute.
Having Trouble Cancelling Your PeopleSmart Subscription?
Stuck in a loop? You aren't alone.
- Check Third-Party Billing: Did you pay via PayPal? You might need to cancel the recurring payment directly inside your PayPal account settings.
- Browser Issues: If the cancel button isn't loading, try using Incognito mode or a different browser. Ad blockers sometimes hide the buttons.
- Forgot Login: If you can't get in, call them. Don't just block the card, or the debt might pile up.
Subscription Plans and Pricing (2025)
| Plan Type |
Cost |
Billing Frequency |
Details |
| Monthly Membership |
~$29.95 |
Every Month |
Standard access to reports. |
| Quarterly Membership |
~$59.00 |
Every 3 Months |
Cheaper per month, but higher upfront cost. |
| Trial Offer |
$1.00 - $5.00 |
7 Days |
Converts to full monthly price automatically. |
How Pine AI Can Help You Cancel Your PeopleSmart Subscription
