Complain About CheckPeople - learn how to file a complaint

Trying to get a straight answer from CheckPeople can feel impossible. Here are the official channels, but set your expectations accordingly.

Immediate to 30 minutes on the phone, but honestly, it feels longer when you're just listening to hold music.

• Call Early: Try calling right when their support lines might be less busy, like early in the morning on a weekday.
• Have Info Ready: Don't give them an excuse to put you on hold. Have your account number, email, the date of the charge, and the last four digits of your credit card ready.
• Be Direct: Start the conversation with exactly what you want. For example, "I am calling to cancel my account and receive a refund for the charge on [Date]."
• Use Keywords: Mentioning that you plan to file a "chargeback" or a "BBB complaint" can sometimes get your issue escalated faster.

If CheckPeople is ignoring you or refusing to help, it's time to go over their heads. Your best bet is the Better Business Bureau (BBB). You have to try resolving it with the company first, so make sure you've sent at least one email or made a call.

To escalate:

1. Go to the BBB Website: File a complaint directly against CheckPeople, LLC. You'll need to provide details of your issue and what you've done to resolve it.
2. The BBB Steps In: The BBB forwards your complaint to CheckPeople. The company is then expected to respond publicly through the BBB platform.

BBB works, but prepare to wait. Based on their complaint history, CheckPeople does respond, but it can take a couple of weeks. This process creates a public record of your issue, which often motivates companies to finally resolve the problem to protect their (already terrible) rating.

Subject: Formal Complaint Regarding Unauthorized Charge - Account [[Your Email or Account #]]

To Whom It May Concern,

I am writing again to resolve an issue with my account. Despite my previous attempts to cancel my service, my card was charged [[$Amount]] on [[Date of Charge]].

This has been incredibly frustrating. I followed the cancellation process, yet the billing has continued. Frankly, having to spend my time chasing this down and monitoring my bank statements is not something I signed up for.

To resolve this, I need you to process a full refund of [[$Amount]] immediately and provide written confirmation that my account has been permanently closed and no further charges will be made.

If I do not receive a satisfactory response and confirmation of the refund within 48 hours, my next step will be to file a chargeback with my credit card provider and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Ask for a Supervisor Immediately: If the first-level support agent is giving you the runaround, politely but firmly say, "I'd like to speak to a supervisor or manager, please." Don't get drawn into a long debate.
• Request a Confirmation Email: Whatever they promise you on the phone (a refund, a cancellation), ask them to send a confirmation email while you are still on the line. Don't hang up until it's in your inbox.
• Mention the Public Record: Casually dropping "I'm documenting this for my BBB complaint" can sometimes change their tune. It shows you're serious.
• Check Your Bank: Even after they confirm cancellation, keep an eye on your bank or credit card statements for the next couple of months. Some users report being re-billed later due to a "system error."

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