Constant Contact, founded way back in 1995, is one of the original email marketing tools for small businesses. Maybe you signed up to be the next big thing, but now the monthly bill is just another headache. With plans ranging from $12 to over $350 a month, it's not always cheap. This guide covers canceling on your desktop, which is pretty much the only way to do it. Honestly, with everyone on TikTok talking about their small business journey, it feels like you need these tools, but sometimes they just don't fit the budget. Canceling could save you up to $4200 a year. Let's get that money back in your pocket.
How to Cancel Constant Contact on iPhone (iOS)
Canceling on an iPhone is possible, but you can't do it through the app. You have to use your phone's web browser and follow the same steps as you would on a desktop.
1 Open Your Web Browser
Constant Contact doesn't let you cancel your subscription directly through their iOS app. It's a bit of a hassle, but you'll need to open Safari or another web browser on your iPhone.
2 Log In to Your Account
Navigate to the Constant Contact website and log in with your username and password. Make sure you're not on the mobile app, but the actual website.
3 Go to Billing Settings
Tap your profile name in the top-right corner, then select Billing. This is where they hide all the important account management stuff.
4 Find the Cancellation Link
On the Billing page, scroll down until you see a link that says Cancel my account. It's often in smaller text, so you might have to look closely.
5 Follow the Prompts
The system will ask you why you're leaving and might offer you a discount to stay. Just keep clicking through the cancellation steps until you receive a confirmation message on the screen and, hopefully, an email.
How to Cancel Constant Contact on Android
You can't cancel your Constant Contact plan from the Android app. The only way is to log in through a web browser on your phone and navigate their website.
1 Use a Web Browser
Just like with the iPhone, the Android app is for managing campaigns, not your subscription. Open Chrome or your preferred browser to get started.
2 Sign In to the Website
Go to the official Constant Contact website and sign in to your account. Double-check that you're on the full desktop site, not a mobile-optimized version that might hide options.
3 Access Your Billing Information
Tap your profile icon or name, usually located in the top-right corner of the page. From the dropdown menu, select the Billing option.
4 Locate the Cancel Option
Once you're on the Billing page, look for the Cancel my account link. It's designed to be missed, so take your time scanning the page.
5 Confirm Your Cancellation
You'll be taken through a series of pages asking for feedback. Be persistent and continue until you get a final confirmation that your account is set to cancel at the end of your billing cycle.
How to Cancel Constant Contact on a Desktop or Laptop
This is the easiest and most direct way to cancel your Constant Contact subscription. Following these steps on a computer ensures you see all the options correctly.
1 Log In to Your Account
Open your web browser and go to the Constant Contact website. Enter your credentials to log in. This is the most reliable way to cancel.
2 Navigate to the Billing Section
Click on your name or profile icon in the top-right corner of the dashboard. A dropdown menu will appear. Select Billing from this menu.
3 Find the Cancellation Link
On the Billing page, you'll see your plan details. Scroll down to the bottom. You should find a link that says Cancel my account. Honestly, I had to look twice before I found it.
4 Complete the Cancellation Survey
Constant Contact will present you with a survey asking for your reason for leaving. You have to complete this to proceed. They may also offer you a discount or a different plan to try and keep you.
5 Confirm the Cancellation
After the survey and potential offers, you'll need to click a final confirmation button. Make sure you see a message on the screen confirming your account has been canceled. You should also receive a confirmation email shortly after.
Cancel Constant Contact by Phone
If you're stuck in a loop online or just prefer talking to a person, you can cancel by calling their billing support team.
- US and Canada Phone: 1-855-229-5506
- UK Phone: 0808-234-9213
- Hours: Monday to Friday, 9 AM to 5 PM (ET).
Have your account information, like your username and the email address associated with the account, ready before you call. Be prepared for them to try to convince you to stay.
Before You Cancel: What You Should Know
Before you hit that cancel button, here are a few things to keep in mind:
- Export Your Data: Once your account is closed, you will lose access to your contact lists, campaign data, and reports. Make sure to export any information you want to keep before you cancel.
- No Prorated Refunds: Constant Contact's policy states they do not offer refunds for partial months. If you cancel, your service will remain active until the end of your current paid billing period. The only exception is their 30-day money-back guarantee for new accounts.
- Data Deletion: After cancellation, your data isn't deleted immediately. It's typically held for about 120 days, after which it is permanently removed. So you have a small window to reactivate if you change your mind.
- No Pausing: There is no option to pause your Constant Contact subscription. Your only choices are to keep it active or cancel it.
Having Trouble Cancelling Your Constant Contact Subscription?
It can be frustrating when you can't find the cancel button. If you're running into issues, here are a few things to try:
- Use a Desktop Computer: Many services make it intentionally difficult to cancel on mobile. Log in from a desktop or laptop for the best results.
- Clear Your Browser Cache: Sometimes old data stored in your browser can cause glitches. Try clearing your cache and cookies, or use an incognito/private browsing window.
- Check Your Billing Source: Did you sign up through a third-party reseller? While uncommon for Constant Contact, it's worth checking if your billing is managed elsewhere.
- Contact Support Directly: When all else fails, just call them. Their billing support team can process the cancellation for you over the phone. It might take a while, but it gets the job done.
Subscription Plans and Pricing (2025)
| Plan | Starting Price (per month) | Key Features |
|---|---|---|
| Lite | $12 | Up to 500 contacts, 1 user, basic email marketing, landing pages. |
| Standard | $35 | Up to 2,500 contacts, 3 users, email automation, A/B testing, social media posting. |
| Premium | $80 | Up to 10,000 contacts, unlimited users, advanced segmentation, SEO tools, ads manager. |
How Pine AI Can Help You Cancel Your Constant Contact Subscription
Tired of navigating confusing menus and waiting on hold? Let Pine AI handle it. We can cancel your Constant Contact subscription for you, quickly and securely. Save yourself the time and frustration. Connect your account, and we'll take care of the rest.
Frequently Asked Questions about Constant Contact
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David Jon-Goldstein
Senior Finance and Business Writer
David Jon-Goldstein leads on all topics finance and business content at Pine AI. Previously a Senior Finance Analyst, with over 15 years of experience in finance, and as a former CFA Charterholder, David specializes in breaking down complex investment vehicles, corporate spending, and SaaS financial models. His analysis, featured in leading finance papers, he has helped individuals and businesses navigate financial agreements and optimize their spending for maximum growth.
