Constant Contact has been powering email campaigns since 1995. Their plans range from $12 to over $440 monthly depending on your list size. You can access the platform on Desktop, iOS, and Android. Cancelling could save you up to $5,000 annually if you are on a premium tier. Visit Constant Contact. Like the chaos of The Bear, managing business subscriptions can be stressful. Pissed Consumer highlights over 300 complaints in the last 3 years, with users frequently flagging "poor customer service" and "billing issues" as major headaches. With recent software price hikes, many businesses are cutting costs. Trust Pilot reviews show users struggling with support loops. If you are done with the "call to cancel" drama, here is the exit strategy.
How to Cancel Constant Contact on Desktop
Cancelling online is hit or miss with Constant Contact. Newer accounts might have a button, but older ones often force a phone call. It is frustrating.
1 Log In to Your Account
Go to the Constant Contact website and log in. You need to be the account owner to do this. If you are just a user, this won't work.
2 Access Account Settings
Click on your profile name in the top right corner. A dropdown menu will appear. Select My Account from the list.
3 Navigate to Billing
Click on the Billing tab. This is where they hide the plan details. Scroll down to the bottom of the page.
4 Find the Cancel Option
Look for a link that says Cancel Account. Note that for many older accounts, this link might just display a phone number telling you to call them. If you see a chat option, grab it.
How to Cancel Constant Contact on iPhone (iOS)
This only works if you purchased the plan through the Apple App Store. If you pay via credit card directly to them, use the desktop method.
1 Open Settings
Tap the grey Settings gear icon on your home screen. Do not open the Constant Contact app itself.
2 Tap Your Name
Click your Apple ID banner at the very top of the screen. It has your name and photo.
3 Select Subscriptions
Tap Subscriptions. Wait a second for the list to load. If you don't see Constant Contact here, you likely signed up directly on their website.
4 Cancel Subscription
Tap Constant Contact. Select Cancel Subscription in red text. Confirm your choice when the pop-up appears.
How to Cancel Constant Contact on Android
Similar to iOS, this only applies if you bought the subscription through the Google Play Store.
1 Open Play Store
Launch the Google Play Store app on your device. Make sure you are signed into the correct Google account.
2 Tap Profile Icon
Tap your profile picture in the top right corner. A menu will slide up.
3 Go to Payments & Subscriptions
Select Payments & subscriptions, then tap on Subscriptions.
4 Select and Cancel
Find Constant Contact in the list. Tap it and select Cancel subscription. Follow the on-screen prompts to finish.
Cancel Constant Contact by Phone
For many users, this is the only way. It is annoying, but effective.
- Phone Number: 855-229-5506 (US & Canada)
- Hours: Monday - Friday, 8:00 am - 8:00 pm ET
- What to expect: You will likely hit a hold queue. Be prepared for a retention pitch where they offer you a discount to stay. Just say "no" firmly.
What is Constant Contact Cancellation Policy
Constant Contact does not make leaving easy. You must cancel before your next billing date to avoid being charged again. They generally do not offer refunds for unused time or if you forget to cancel. Pissed Consumer reviews mention people being charged for months after they thought they cancelled because they didn't get a confirmation number. Always get a confirmation email. If you cancel in the middle of a billing cycle, you usually keep access until the cycle ends.
Before You Cancel Constant Contact: What You Should Know
Make sure you export your contacts before you pull the plug. Once your account is closed, your data is gone.
- Export Lists: Download your email lists as CSV files.
- No Pausing: They typically don't let you "pause" an account without a fee (sometimes called a "Suspend" option for a lower rate).
- Fees: There are no cancellation fees, but no pro-rated refunds either.
Having Trouble Cancelling Your Constant Contact Subscription?
Stuck in a loop? Try these tips:
- Check Third Parties: Did you buy via a web host like Bluehost or a domain registrar? You might need to cancel through them.
- Call Early: Call as soon as lines open at 8 am ET to avoid long hold times.
- Use Chat: Sometimes a "Chat Now" bubble appears on the billing page. It is faster than calling.
- Clear Cache: If the cancel button isn't loading, try an Incognito window.
Subscription Plans and Pricing (2025)
| Plan Name | Starting Price (Monthly) | Key Features |
|---|---|---|
| Lite | $12.00 | Basic email marketing, social posting, 1 user |
| Standard | $35.00 | A/B testing, email automation, 3 users |
| Premium | $80.00 | Advanced ads, SEO tools, unlimited users |
Prices increase based on the number of contacts in your list.
How Pine AI Can Help You Cancel Your Constant Contact Subscription
Cancelling Constant Contact is a smart move if you are cutting overhead, especially with the recent trend of businesses moving to simpler, cheaper newsletter tools. Pine AI handles the stress so you don't have to.
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Step 1: Let's get started to cancel Constant Contact Simply tell us that you want to cancel your subscription with Constant Contact, and we'll ask for some account details to get started.
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Step 2: Pine gets to work We navigate the confusing clicks, wait on hold, and handle the awkward conversations to ensure it's actually cancelled. We don't just suggest it; we finish it.
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Step 3: You're free from Constant Contact The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about Constant Contact
Can I unsubscribe from Constant Contact anytime?
Can I get a refund from Constant Contact if I forgot to cancel?
How do I know my Constant Contact subscription is cancelled?
How long does it take for Constant Contact to cancel?
What else should I know before I cancel my Constant Contact subscription?
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How does Pine AI work with Constant Contact to cancel my subscription?
