It's not just you. Constant Contact's Trustpilot score is a dismal 1.3 stars, with a staggering 92% of reviews being 1-star. Seriously. Their Better Business Bureau page isn't much better, logging 131 complaints in the last three years. Most people are fed up with the impossible cancellation process and surprise billing charges that keep hitting their cards long after they thought they were done. It feels like they make it easy to sign up but a nightmare to leave. If you're stuck in a loop of unhelpful support chats and ignored emails, you're in the right place. This guide is for anyone who's had enough. Official site: Visit Constant Contact
How to Complain About Constant Contact
Best ways to complain to Constant Contact
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Phone | 1-866-876-8464 (Mon-Fri, 8am-8pm ET) | Best for urgent billing disputes where you need to speak to a human directly. |
| Live Chat | Via their website (Mon-Fri, 8am-8pm ET) | Good for getting a written transcript of your conversation for your records. |
| Social Media | Twitter/X: @CTCTHelp | Use this for public complaints. Companies often respond faster when their reputation is on the line. |
⏱️ Estimated Response Times from Constant Contact After Complaining
Immediate to 24 hours, but honestly, getting a real solution can feel like an eternity.
| Method | Expected Wait Time |
|---|---|
| Phone | Immediate to 1 hour (including hold time) |
| 24-72 hours | |
| Chat | 5-45 minutes |
| App | N/A (App is for account management, not direct support) |
Tips to Get a Quicker Response from a Complaint
🔍 Tips to Get a Quicker Response from a Complaint
- Call first thing in the morning (e.g., 8 AM ET) to avoid long hold times.
- Have your account number and the last 4 digits of your payment card ready.
- Use the live chat to get a ticket number you can reference in follow-up communications.
- Keep your initial message short and to the point. State the problem and what you want.
How to Escalate Your Complaint
If your emails are ignored and phone calls go nowhere, it's time to escalate. Your best bet for a US-based company like Constant Contact is filing a formal complaint with the Better Business Bureau (BBB). It's a public record, and companies are motivated to resolve these to maintain their rating. You can file a complaint on the BBB website. It's a straightforward process where you outline your issue and desired resolution. The BBB works, but prepare to wait. Constant Contact usually responds, but it can take a couple of weeks for the whole process to play out. Make sure you've already tried to contact them directly first, as the BBB will ask for proof of this.
Email Template to Complain to Constant Contact
Subject: Formal Complaint: Unresolved Billing Issue on Account [[Account #]]
I am writing again to resolve an issue with my account that remains unsolved despite my previous contact with support on [[Date]].
On [[Date of incorrect charge]], my card was charged [[$Amount]] for a service I had already cancelled. Frankly, the amount of time I've had to spend chasing this down is incredibly frustrating.
To resolve this, I require a full refund of [[$Amount]] to be processed immediately and written confirmation that my account is closed and will not be billed again.
If I do not receive a satisfactory response and confirmation of the refund within 72 hours, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my bank.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
Pro Tips for Making Your Complaint Heard
- Always get a reference number. Whether it's a support ticket from a chat or a call reference number, get something you can use to track your complaint. Don't end the conversation without one.
- Take screenshots. Screenshot your cancellation confirmation screen, your chat with support, anything. Digital proof is your best friend.
- Go public. A polite but firm post on their Twitter/X help page (@CTCTHelp) detailing your issue (and ticket number) can sometimes get a faster response from a social media manager.
- Cite their own rules. A user on the BBB forums mentioned they only got a refund after quoting the specific clause in Constant Contact's terms of service they believed was violated. It shows you've done your homework.
Let Pine AI Help Raise the Complaint to Constant Contact
Tired of the endless hold music from Constant Contact's support line? Sound familiar? It’s draining trying to get a straight answer about a refund or just trying to cancel your account for good. People on Trustpilot and the BBB are constantly saying the same thing, it feels impossible to get away. Pine AI handles it for you. No more repeating your account number to five different agents. We manage the back-and-forth and the persistent follow-ups to get your issue resolved. Let us deal with the headache.
Frequently Asked Questions about Constant Contact Complaint Filing
What if Constant Contact doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Constant Contact?
Is this the right phone number to contact Constant Contact?
What's the easiest way to cancel a subscription with Constant Contact?
Other ways that I can contact the Constant Contact?
Can I get my contact list out easily before I cancel?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
