Can I unsubscribe from Citrix ShareFile anytime?

Yes, you can cancel your ShareFile plan at any time. Just know that you've already paid for the current billing term, whether that's a month or a full year. Your access will continue until that period ends, but you won't get money back.

Can I get a refund from Citrix ShareFile if I forgot to cancel?

Almost certainly not. Like most business software services, ShareFile's terms state that subscription fees are non-refundable. Forgetting to cancel before your renewal date is frustrating, but they won't issue a refund for it.

How do I know my Citrix ShareFile subscription is cancelled?

You should receive a confirmation email immediately after you complete the cancellation steps. If you don't see it, check your spam folder. You can also log back into the billing section of your account to see if the status has changed to 'Canceled'.

How long does it take for Citrix ShareFile to cancel?

The cancellation request is processed instantly. However, your account remains active and accessible until the end of your current paid term. So, if you cancel mid-month on a monthly plan, you can still use it for the rest of that month.

What else should I know before I cancel my Citrix ShareFile subscription?

The most important thing: back up your data. I can't stress this enough. Download every single file you need before your subscription ends, because once it's gone, it's gone for good. Don't leave anything behind.

How do I raise a complaint to Citrix ShareFile?

Your best option is to use their official support channels. You can call their support number at 1-800-441-3453 or log into your account to access the support portal and submit a formal ticket detailing your complaint.

How to Cancel Your Citrix ShareFile Subscription (2025)

How to Cancel Citrix ShareFile on Desktop or Laptop

Canceling your Citrix ShareFile subscription is most reliably done through their web portal on a computer. Trying to do this on a mobile browser can be a real headache, so we recommend sticking to a desktop or laptop.

1 Log In to Your ShareFile Account

First, open your web browser and go to the Citrix ShareFile sign-in page. Enter your credentials to access your account dashboard. This has to be done from a desktop, as the mobile site can be a bit buggy for account management.

2 Navigate to Admin Settings

Once you're logged in, look for the Admin or Settings option in the navigation menu. It's usually on the left-hand side of the screen. Click on it to open your account's administrative settings.

3 Access the Billing Section

Within the Admin settings, find and click on Billing. This is where all your subscription and payment information is stored. It can sometimes be hidden under a sub-menu like 'Account Information', so you might have to look around a bit.

4 Initiate the Cancellation Request

In the Billing section, you should see details about your current plan. Look for a link or button that says Cancel Subscription or Modify Plan. Citrix sometimes makes you fill out a short form asking why you're leaving. Be prepared for that.

5 Confirm Your Cancellation

Follow the on-screen prompts to finalize the cancellation. You will likely have to click a final confirmation button. Make sure you receive a confirmation email afterward. If you don't get one within an hour, assume it didn't work and check your account status again.

How to Cancel Citrix ShareFile on iPhone (iOS)

You can't cancel your ShareFile subscription through the App Store because it's billed directly by Citrix. You'll need to use a web browser on your phone to access your account settings.

1 Open a Web Browser

Open Safari or any other web browser on your iPhone. The ShareFile app itself does not have an option to cancel your subscription, which is pretty inconvenient.

2 Navigate to the ShareFile Website

Go to the ShareFile login page and sign in with your account details. You'll be using the mobile version of their website.

3 Follow the Desktop Cancellation Steps

Once logged in, the process is the same as on a desktop. Go to Admin Settings, then Billing, and find the option to cancel your plan. The layout might be a bit different on a smaller screen, so you may need to zoom in.

How to Cancel Citrix ShareFile on Android

Your ShareFile subscription isn't managed through the Google Play Store. To cancel, you must log in to your account on the ShareFile website using a browser.

1 Use a Web Browser

Open Chrome or your preferred browser on your Android device. The ShareFile app, just like on iOS, doesn't let you manage your subscription directly.

2 Log In to Your Account

Head to the official ShareFile website and log in to your account. Make sure you have your password handy.

3 Follow the Standard Cancellation Process

From your account dashboard, find the Admin Settings. From there, go to the Billing page and follow the prompts to cancel your subscription. It's the exact same process as on a desktop, just on a smaller screen.

Cancel Citrix ShareFile by Contacting Support

If you can't find the cancellation button online (and sometimes it feels like they hide it on purpose), you can contact customer support.

Log in to your ShareFile account.
Navigate to the Help or Support section.
Submit a support ticket requesting cancellation. Be very clear that you want to cancel your account and stop all future billings.

Be prepared for a delayed response. This method is almost always slower than doing it yourself online.

Before You Cancel: What You Should Know

Before you hit that cancel button, keep a few things in mind:

Download Your Data: Once your subscription ends, you will likely lose access to your files. Make sure you have downloaded and backed up everything important. Don't wait until the last minute.
No Prorated Refunds: Citrix generally does not offer refunds for partial months or unused time on an annual plan. If you cancel, your service will typically continue until the end of the current billing period.
No Pause Option: ShareFile does not offer an option to pause your subscription. You can either keep it active or cancel it entirely.

Having Trouble Cancelling Your Citrix ShareFile Subscription?

It can be frustrating when you can't cancel a service. If you're running into issues, here are a few things to try:

Use a Desktop Computer: Many account management features work best on a desktop browser. The mobile site can be limited.
Try a Different Browser or Incognito Mode: Sometimes browser extensions or cache issues can prevent a page from loading correctly. Using an incognito window often solves this.
Check Who Bills You: While unlikely for ShareFile, always double-check that you weren't billed through a reseller. Your invoice should have this information.
Contact Support Directly: When all else fails, submitting a support ticket or calling them is your last resort. It might take longer, but they can process the cancellation for you manually.

Subscription Plans and Pricing (2025)

Plan	Price (per month, billed annually)	Details
Standard	$50	5 users, 1TB storage, unlimited client users, custom branding. Good for small teams.
Advanced	$77	5 users, unlimited storage, Microsoft 365 integration, security features. Best for growing businesses.
Premium	$122	5 users, unlimited storage, advanced workflows, e-signatures. For businesses needing full collaboration tools.
Virtual Data Room	$338	5 employee users, 5GB storage, advanced security for sensitive data sharing. Designed for secure deals.

How Pine AI Can Help You Cancel Your Citrix ShareFile Subscription

Tired of navigating confusing menus and waiting on hold? Let Pine AI handle it. We can cancel your Citrix ShareFile subscription for you, quickly and securely. Just connect your account, and we'll take care of the rest, saving you time and preventing any future charges. It's the easiest way to manage your subscriptions.

Frequently Asked Questions about Citrix ShareFile

David Jon-Goldstein

Senior Finance and Business Writer

David Jon-Goldstein leads on all topics finance and business content at Pine AI. Previously a Senior Finance Analyst, with over 15 years of experience in finance, and as a former CFA Charterholder, David specializes in breaking down complex investment vehicles, corporate spending, and SaaS financial models. His analysis, featured in leading finance papers, he has helped individuals and businesses navigate financial agreements and optimize their spending for maximum growth.