GoToMeeting, launched way back in 2004, is one of the original players in the online meeting game. It's a solid tool, but maybe it's not for you anymore. With everyone still debating the whole return-to-office thing, you might have realized you just don't need another video call platform on your credit card bill. Subscriptions run from $12 to $16, so you can save up to $192 a year by canceling. This guide covers how to cancel on desktop, iOS, and Android. Let's get this done so you can stop worrying about surprise charges.
How to Cancel GoToMeeting on Desktop or Laptop
This is the most reliable way to cancel your subscription, especially if you signed up directly through the GoToMeeting website. You must be the account administrator to do this.
1 Log In to the Admin Center
First, head over to the GoTo Admin Center at admin.goto.com. You'll need to sign in with the account administrator credentials. If you're just a user on a team account, you won't be able to cancel, which is a common point of frustration.
2 Navigate to Your Plan
Once you're logged in, look for the Admin Center menu. From there, click on Account Settings and then select the Plans & Billing tab. This is where all your subscription details are hiding.
3 Find the Cancel Option
On the Plans & Billing page, you should see your current GoToMeeting plan. Look for a link or button that says Change Plan or Cancel Plan. Sometimes they make this a bit hard to find, so look carefully.
4 Confirm Your Cancellation
Follow the on-screen prompts to confirm that you want to cancel. They might ask for a reason or offer you a discount to stay. Just proceed with the cancellation until you see a confirmation message. I'd recommend taking a screenshot of this page for your records.
How to Cancel GoToMeeting on iPhone (iOS)
If you subscribed to GoToMeeting through the App Store, you have to cancel it through your Apple account. You can't cancel it on the GoToMeeting website.
1 Open Your iPhone Settings
Tap the gray gear icon for Settings on your home screen. This is where all Apple-billed subscriptions are managed.
2 Access Your Apple ID
Tap on your name and profile picture at the very top of the Settings screen. This will take you to your Apple ID, iCloud, and subscription settings.
3 Go to Subscriptions
On the Apple ID screen, tap on Subscriptions. You'll see a list of all your active and expired subscriptions billed through Apple.
4 Find and Cancel GoToMeeting
Scroll through the list to find GoToMeeting. Tap on it, and then tap the Cancel Subscription button. You'll need to confirm your choice. Your access will continue until the end of the current billing period.
How to Cancel GoToMeeting on Android
For subscriptions made via the Google Play Store, cancellation must be handled there. The GoToMeeting website or app won't have the option.
1 Open the Google Play Store
Find and open the Google Play Store app on your Android device. It's the primary hub for managing app subscriptions.
2 Go to Your Profile
Tap on your profile icon or initial in the top-right corner of the screen.
3 Navigate to Subscriptions
In the menu that appears, tap on Payments & subscriptions, and then select Subscriptions. This shows all the services you're paying for through Google Play.
4 Cancel Your GoToMeeting Subscription
Find GoToMeeting in your list of active subscriptions and tap on it. From there, tap Cancel subscription and follow the instructions to confirm. It's pretty straightforward, but sometimes the app list takes a moment to load.
Cancel GoToMeeting by Phone
If you're stuck or just prefer talking to a person, you can try calling GoToMeeting support.
- Phone Number: You can find their current support number on the official GoTo Contact Us page. They often list different numbers for different regions.
- Hours: Support hours are typically standard business hours, so plan accordingly.
- What to have ready: Make sure you have your account number, the email address associated with the account, and your billing information handy. This will save you a lot of time on the call.
Before You Cancel: What You Should Know
- Refunds: GoToMeeting generally does not offer refunds for subscriptions that have already been paid for, even if you cancel right after a renewal. Your service will continue until the end of the paid billing cycle.
- Data Access: You will typically lose access to your meeting recordings and other account data after your subscription officially ends. It's a good idea to download any important recordings before your access is terminated.
- Pausing Subscription: Unfortunately, GoToMeeting does not offer an option to pause your subscription. You can only cancel it and then resubscribe later if you need the service again.
Having Trouble Cancelling Your GoToMeeting Subscription?
It can be frustrating when you can't find the cancel button. Here are a few things to check:
- Are you the account admin? Only the billing administrator for the account can cancel the subscription. If a team member invited you, you can't cancel the plan.
- Did you subscribe through a third party? If you signed up through the Apple App Store or Google Play Store, you must cancel through those platforms, not the GoToMeeting website.
- Try a different browser or device. Sometimes website glitches happen. Try logging in from a desktop computer using an incognito or private browser window to see if the cancellation option appears.
- Contact support directly. When all else fails, reaching out to their customer support is your last resort. They can process a manual cancellation for you, though it might take some time.
Subscription Plans and Pricing (2025)
| Plan | Price (per user/month, billed annually) | Details |
|---|---|---|
| Professional | $12.00 | Up to 150 participants, HD video, screen sharing, dial-in numbers, no meeting time limits. Good for small businesses. |
| Business | $16.00 | Up to 250 participants, includes everything in Professional plus unlimited cloud recording, transcription, and drawing tools. |
| Enterprise | Custom Pricing | Up to 3,000 participants, includes everything in Business plus a dedicated customer success manager and advanced admin features. |
How Pine AI Can Help You Cancel Your GoToMeeting Subscription
Tired of navigating confusing menus and waiting on hold? Let Pine AI handle it. We can cancel your GoToMeeting subscription for you, quickly and securely. Just connect your account, and we'll take care of the rest, saving you time and preventing future charges. It's that simple.
Frequently Asked Questions about Citrix GoToMeeting
Can I unsubscribe from Citrix GoToMeeting anytime?
Can I get a refund from Citrix GoToMeeting if I forgot to cancel?
How do I know my Citrix GoToMeeting subscription is cancelled?
How long does it take for Citrix GoToMeeting to cancel?
What else should I know before I cancel my Citrix GoToMeeting subscription?
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How does Pine AI work with Citrix GoToMeeting to cancel my subscription?
David Jon-Goldstein
Senior Finance and Business Writer
David Jon-Goldstein leads on all topics finance and business content at Pine AI. Previously a Senior Finance Analyst, with over 15 years of experience in finance, and as a former CFA Charterholder, David specializes in breaking down complex investment vehicles, corporate spending, and SaaS financial models. His analysis, featured in leading finance papers, he has helped individuals and businesses navigate financial agreements and optimize their spending for maximum growth.
