Complain About Citrix GoToMeeting - learn how to file a complaint

Best ways to complain to Citrix GoToMeeting

Immediate to 45 minutes for a human, but honestly, it often feels like an eternity.

🔍 Tips to Get a Quicker Response from a Complaint

• Call during off-peak hours: Try calling first thing in the morning (e.g., 8 AM EST) before the queues build up.
• Have details ready: Keep your account number, invoice details, and cancellation confirmation email handy before you contact them.
• Use specific keywords: When using live chat, use phrases like "billing dispute" or "speak to an agent" to get past the bot faster.
• Be persistent but polite: Don't close the chat or hang up. If one agent can't help, ask for the issue to be escalated.

How to Escalate Your Complaint

If GoToMeeting support is giving you the runaround or just plain ignoring you, it's time to escalate. Your best bet in the US is filing a complaint with the Better Business Bureau (BBB). It's a non-profit that pressures companies to resolve disputes to maintain a good rating. GoToMeeting already has an F, so they are familiar with the process. You just fill out a form on the BBB website, and they forward it to a corporate contact at GoToMeeting. The company then has to respond. BBB works, but prepare to wait. It can take a few weeks, but they usually respond after a reminder or two. Remember, you should always try to resolve the issue with GoToMeeting's internal support first, as the BBB will ask if you've already done that.

Email Template to Complain to Citrix GoToMeeting

Subject: Urgent: Unresolved Billing Issue on Account [[Account #]]

To Whom It May Concern,

I am writing again to resolve an issue with my account. Despite contacting support on [[Date]], my problem remains unsolved, and frankly, my patience is wearing thin.

On [[Date of incorrect charge]], I was incorrectly charged [[$Amount]] for a subscription that was canceled on [[Date of cancellation]]. Having to track this down and spend my time chasing a refund for a service I no longer use has been incredibly frustrating.

To resolve this, I need you to process a full refund of [[$Amount]] to my original payment method immediately and provide written confirmation that my account is closed and will not be billed again.

If I do not receive a satisfactory response within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and dispute the charge with my credit card company.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Mention the BBB: Casually dropping that you're aware of their "F" rating on the Better Business Bureau can sometimes signal that you're serious and won't be easily dismissed.
• Request a transcript: If you're using live chat, always ask for a copy of the transcript to be emailed to you. It's your proof of what was said and promised.
• Use the phrase "cancellation confirmation": Don't just say you canceled. State that you are looking for your "cancellation confirmation email" or that you never received one. This is specific and harder for them to argue with.
• Take screenshots: One user on Reddit mentioned they only got a refund after sending screenshots of the entire cancellation process, including the final confirmation page. Overkill? Maybe, but it worked.

Tired of getting billed by GoToMeeting for an account you swear you canceled months ago? Sound familiar? You follow their instructions, click the button, but the charges keep coming. Then you have to navigate their support maze, which feels designed to make you give up. No more hold music. Pine AI handles the persistent follow-up and annoying back-and-forth for you. We use the evidence you provide to build a case and manage the communication until your issue is resolved. Let us take over the headache.