How to Cancel Your Authorize.net Subscription (2025)

If the online buttons are missing or the site is timing out, you can call them. This is often faster if you are stuck in a reseller loop.

• Phone Number: 1-877-447-3938
• Hours: Support is generally available 24/7, but billing departments might keep standard business hours (Mon-Fri, roughly 6 AM to 5 PM Pacific).
• What to say: Tell them clearly, "I want to close my account immediately." Have your Gateway ID ready.

Live Chat: Log in to the Merchant Interface and look for the Live Chat button at the top. It is hit or miss, but sometimes an agent can process the cancellation for you.

Email: You can try submitting a support ticket via the Contact Us page, but this is slow. We do not recommend it if your billing date is tomorrow.

Authorize.net operates on a month-to-month basis for most direct accounts. If you cancel, your account is usually closed immediately or at the end of the current billing day.

The Catch: They generally do not offer pro-rated refunds. If you just paid your $25 monthly fee yesterday and cancel today, that money is gone. Users on Trustpilot frequently complain about this "no refund" stance. Also, if you have a contract through a reseller (like your bank), Authorize.net cannot cancel it for you; you are bound by the reseller's specific contract terms, which might include early termination fees.

• Download Your Data: Once you close the account, you lose access to transaction history. Export your reports to Excel or PDF first.
• Check for Resellers: Look at your bank statement. If the charge doesn't say "Authorize.net" directly, you are likely paying a third party (MSP). Cancelling the gateway might not stop the MSP from billing you.
• Switching Providers: Ensure your new payment gateway is active before cutting this one off to avoid downtime for your customers.

If you followed the steps but hit a wall, check these common issues:

• Missing "Close Account" Button: This is the #1 complaint. It means you are a Reseller Merchant. You did not buy directly from Authorize.net. You must contact your Merchant Service Provider (MSP) or bank (e.g., Wells Fargo, Chase, Merchant One) to cancel. Authorize.net support cannot help you here.
• Forgot Secret Answer: You might need your Secret Answer to verify the closure. If you forgot it, you will have to call support to reset it.
• Browser Issues: If the page hangs when you click confirm, try clearing your cache or using Incognito mode. The interface is old and gets buggy.

Cancelling business software is notoriously difficult in 2025, with companies adding friction just to keep your credit card on file for one more month. Pine AI cuts through the red tape.

• Step 1: Let's get started to cancel Authorize.net Simply tell us you want to cancel Authorize.net. We will ask for a few basic account details to locate your subscription.

• Step 2: Pine gets to work We navigate the confusing Merchant Interface, wait on hold with support if necessary, and handle the awkward "why are you leaving?" conversations. We don't just suggest it; we finish it.

• Step 3: You're free from Authorize.net The $25 monthly bleed stops. You get a confirmed result without wasting your lunch break on hold. No retention offers, just done.