How to Contact Uber Eats Customer Service

Q: What should I do if my Uber Eats order never arrived?

Use the order specific help flow immediately and include delivery address, drop off notes, delivery photo, courier messages, and timing.

Contact Uber Eats support for wrong orders, missing items, orders that never arrived, charges, refunds, safety issues, merchant support, courier support, and privacy requests.

Last Edited on 12 Dec, 2025

Olivia Harper, Senior Content Manager

11 min read

Uber Eats support works best from the exact order in the Uber Eats app or Uber Help. For customer order issues, open the order and choose the matching help topic. For merchants and restaurants, use Uber Eats Manager or merchant support. For delivery people, use Uber's delivery partner support.

Do not rely on phone numbers from complaint sites or search ads. Uber Eats consumer support is primarily app and web based. The merchant phone line is for restaurants and merchants, not a general customer refund line.

Best Uber Eats Support Channels

Need	Best contact path	Notes
Wrong or missing item	Order help flow / Uber Help	Uber says to contact support within 48 hours for the best support experience
Order never arrived	Order help flow / Uber Help	Use the exact order and include delivery details
Wrong order delivered	Order help flow	Uber says it cannot replace the order through the form, but a refund may be possible
Late order	Order tracking and Help	Save screenshots of estimated and actual delivery timing
Unexpected charge	Account/payment or order help	Keep receipt, amount, date, tip, fees, and bank statement line
Safety issue	Uber Eats app safety/support flow	For immediate danger, contact local emergency services first
Merchant support	Uber Eats Manager / merchant support	Uber lists 1-833-ASK-EATS and merchants@uber.com for merchant support
Delivery partner support	Uber delivery partner support	Delivery people use the driver/delivery support channels
Privacy request	Uber Privacy Notice	Use official Uber privacy controls

If the issue is happening now, report it while the order is fresh. Waiting can limit refund or adjustment options.

Step-by-Step: How to Contact Uber Eats

1 Open the exact order

Open Uber Eats, go to Orders, and select the order with the issue.

2 Choose the matching help topic

Pick wrong item, missing item, order never arrived, charge issue, delivery issue, safety issue, account issue, or another closest category.

3 Submit within the support window

Uber help pages say to contact support within 48 hours for wrong, missing, or never-arrived orders to get the best support experience.

4 Add item-level details

List the exact missing or incorrect items from the receipt and upload photos if the app asks for them.

5 Save payment and delivery records

Keep the order receipt, delivery photo, courier messages, final charge, tip, fees, credits, promotions, and bank statement line.

6 Use merchant or courier channels only when relevant

Restaurants should use Uber Eats Manager or merchant support. Delivery people should use Uber delivery partner support.

7 Ask for the outcome in writing

Request written confirmation of any refund, credit, adjustment, account change, merchant case, or privacy response.

What to Have Ready Before Contacting Uber Eats

Information	Why it helps
Order number or receipt	Needed to locate the order
Account email and phone number	Helps verify the account
Restaurant or store name	Needed for order review
Delivery date and time	Helps match the order and support window
Exact missing or incorrect items	Required for item-level review
Photos of wrong or damaged items	Useful for quality and wrong-item issues
Delivery photo or drop-off notes	Useful for never-arrived orders
Payment record	Needed for charges, tips, fees, refunds, and credits
Promotion or Uber One details	Helpful for discount and membership questions
Privacy-request details	Needed for data access, deletion, or opt-out requests

For allergy, food-safety, harassment, or safety concerns, write down the facts immediately and use the appropriate safety or order support path.

Wrong Items, Missing Items, and Refunds

Uber Eats help pages say wrong or missing item reports should be submitted within 48 hours for the best support experience. After that, Uber may be unable to provide a refund or other resolution.

Uber's wrong or missing items page says to mention the exact missing or incorrect items, upload an image if you received an incorrect item, and that Uber will not be able to replace the order through that form, though you may be eligible for a refund.

For an order that never arrived, use the order-specific help flow. Uber says it will review what happened and make any necessary adjustments. Include the delivery address, drop-off notes, delivery photo if any, courier messages, and the time you checked.

Use Pine AI for an Uber Eats Delivery Issue

Use this task if your Uber Eats order was wrong, missing, delayed, never delivered, or needs a refund, replacement, or clear next-step update.

Charges, Tips, Promotions, and Uber One

For unexpected charges, compare the order receipt with the bank statement. Check subtotal, service fee, delivery fee, taxes, small-order fee, tip, promotions, store adjustments, Uber One benefits, and any temporary authorization.

If a promotion or Uber One benefit did not apply, save the screenshot, terms, expiration, order receipt, and membership charge details. Support can review the order only if the account and payment context match.

Do not send full card numbers in support messages. Use the last four digits, amount, date, and receipt when support needs payment context.

Merchant, Restaurant, and Delivery Partner Support

Restaurants and merchants should use Uber Eats Manager or merchant support, not customer order support. Uber's merchant contact page lists 1-833-ASK-EATS (1-833-275-3287) and merchants@uber.com, and says merchants can chat with support through Uber Eats Manager.

Uber's merchant refund help says when an item is missing or incorrect, Uber refunds customers on the merchant's behalf and labels those refunds as order error adjustments on the merchant pay statement.

Delivery people should use Uber delivery partner support. Uber says delivery partners can use Contact Support and choose chat, message, or phone depending on the issue.

Privacy and Data Requests

Uber's Privacy Notice covers riders and order recipients, including Uber Eats customers. Use official Uber privacy controls for data access, deletion, correction, opt-out, or other privacy requests.

If you are a delivery person or restaurant partner, Uber has separate privacy notices and support paths for those roles. Keep privacy requests separate from refund requests so they go to the right team.

What to Say When Contacting Uber Eats

Use this script:

"I need help with an Uber Eats order. The order was from [restaurant/store] on [date/time], under account email [email]. The issue is [missing item, wrong item, order never arrived, late order, charge issue, promotion issue, Uber One, safety issue, merchant issue, courier issue, or privacy request]. The exact item or charge is [details]. I have attached [receipt, photos, delivery screenshot, payment record, promotion screenshot, or chat notes]. Please confirm the next step and any refund, credit, adjustment, or case outcome in writing."

Helpful questions:

"Is this report still within the 48-hour support window?"
"Which item or charge is being reviewed?"
"Will the resolution be a refund, account credit, or no adjustment?"
"Can you explain the fees, tip, or promotion calculation?"
"What evidence do you need for a wrong or missing item?"
"Which merchant or delivery partner support path applies?"
"Which privacy request form should I use?"

Let Pine AI Help Contact Uber Eats

Pine AI can help organize your Uber Eats receipt, missing-item list, photos, delivery details, payment record, promotion screenshot, merchant notes, safety notes, or privacy-request details before you contact support.

Help me contact Uber Eats support

Frequently Asked Questions

Common Questions about Uber Eats Customer Service

What is the best way to contact Uber Eats customer service?

Open the exact order in the Uber Eats app or Uber Help. Order-specific support gives Uber the restaurant, courier, charge, and delivery details.

Does Uber Eats have a public customer service phone number for customers?

Uber Eats customer order support is primarily handled through app and web help flows. The 1-833-ASK-EATS number is listed for merchant support, not general customer refunds.

How fast should I report a wrong or missing Uber Eats item?

Uber says to contact support within 48 hours for the best support experience. After that, refund or resolution options may be limited.

Can Uber Eats replace a wrong or missing order?

Uber's help page says it cannot replace the order through that form, but you may be eligible for a refund.

What should I include for a wrong-item report?

List the exact item names from the receipt and upload a photo if you received the wrong item or have a quality issue.

What should I do if my Uber Eats order never arrived?

Use the order-specific help flow immediately and include delivery address, drop-off notes, delivery photo, courier messages, and timing.

How do I make an Uber Eats privacy request?

Use Uber's Privacy Notice and privacy controls for riders and order recipients. Delivery people and merchants have separate privacy/support paths.

Sources Checked

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Olivia Harper

Senior Content Manager

Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.

Olivia Harper

Senior Content Manager

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