| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone | 1-877-477-5807 (24/7) | Urgent issues, complex booking changes, cancellations |
| Live Chat | Available 24/7 on the website | Quick questions, technical support, simple booking inquiries |
| Help Center | Self-service online portal | Finding answers to common questions, password resets |
| In-App Support | Via the Priceline mobile app | Managing existing trips, mobile-only deals, quick support access |
Different Ways to contact Priceline
Customer Support Channels
📞 Phone Support
Priceline's phone support is your best bet for anything complicated or time-sensitive. Just be prepared for a potential wait.
| Department | Phone Number | Hours (ET) |
|---|---|---|
| General Customer Service | 1-877-477-5807 | 24 hours a day, 7 days a week |
| Hotel Bookings | 1-800-774-2354 | 24 hours a day, 7 days a week |
| Flight Bookings | 1-800-774-2354 | 24 hours a day, 7 days a week |
| Rental Car Bookings | 1-800-774-2354 | 24 hours a day, 7 days a week |
📧 Email Support
Priceline doesn't really advertise a direct support email. It's a bit annoying. They push everyone towards their online chat and help center. If you need a paper trail, your best option is to use the chat and request a transcript be emailed to you after the conversation.
💬 Live Chat or Website Bot
The live chat is often the fastest way to get simple answers. It starts with a bot, which can handle basic stuff, but you can get to a human.
- Where to access: Go to the Priceline Help Center
- Steps to access: Click the 'Chat' button, which is usually floating in the bottom right corner.
- What it handles: The bot can find your booking, answer policy questions, and handle simple requests. For anything else, it will escalate you to a live agent.
📱 In-App Support
Using the app can sometimes get you faster service since your trip details are already loaded.
- Platform: Available on iOS and Android.
- Steps to contact:
- Open the Priceline app.
- Go to the 'My Trips' section.
- Select the booking you need help with.
- Look for a 'Help' or 'Contact Us' option within the trip details.
Estimated Response Times from Priceline
| Method | Expected Wait Time |
|---|---|
| Phone | 5 - 45 minutes (can be longer during peak travel seasons) |
| Email / Web Form | 24 - 72 hours |
| Live Chat | 2 - 15 minutes (to get past the bot to a human) |
| In-App Support | 5 - 20 minutes |
Tips to Reach Support Faster from Priceline
- Call at the right time. Try calling mid-week (Tuesday-Thursday) in the early morning or late at night to avoid the longest queues.
- Use the chat for simple things. Don't call if you just have a quick question about baggage fees. The chat bot can probably answer that instantly.
- Have your Trip Number ready. This is the first thing they'll ask for. Having it handy saves a ton of time.
- Be direct. Know what you want before you connect. Clearly state your problem and what you need (e.g., 'I need to cancel my hotel booking, Trip Number 12345').
Before You Call: What to Have Ready
Seriously, don't waste your own time. Before you even think about dialing, get this stuff together. They are going to ask for it, so just be prepared.
- Your Priceline Trip Number. It's in your confirmation email. Find it.
- The email address you used to book. Not your personal one, the one you actually typed into the booking form.
- Full names of all travelers on the booking.
- The last four digits of the credit card used for the purchase. This is for verification.
Where to Quickly Solve Problems with Priceline
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Canceling or Changing a Booking | Phone Support (1-877-477-5807) | Check the cancellation policy in your confirmation email first. Many Priceline deals are non-refundable, and the agent can't override that. |
| A Billing Error or Refund Question | Phone Support (1-877-477-5807) | Have the date and exact amount of the charge from your bank statement ready. Phone agents have the most power to investigate charges. |
| A Website or App Glitch | Live Chat | It's faster, and you can easily copy and paste any error messages you're seeing. Weirdly, some users report the desktop site works better than the app for certain things. |
| General Questions About a Property | Help Center (Self-Service) | Most questions about hotel amenities, check-in times, or pet policies are answered faster by searching the Help Center or the hotel's page directly. |
Additional Helpful Links for Priceline
How Pine AI Can Help You Save Time Contacting Priceline
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Frequently Asked Questions about Priceline
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Can I get a refund on a Priceline 'Express Deal'?
Olivia Harper
Senior Content Manager
Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.
