What are Travelocity customer service hours?

Their main phone line and live chat are advertised as 24/7. So you can call at 3 AM in a panic if you need to, just remember you'll likely be talking to someone in a completely different time zone.

Is there a Travelocity live chat option?

Yes, there is. But you have to navigate through their help portal, and it will almost certainly make you talk to a chatbot first, which kept offering me links to the FAQ page even though my question was about a specific charge. You have to be persistent to get to a real person.

What's the fastest way to reach Travelocity support?

The fastest way? Honestly, it depends on your luck. Phone support is your best bet for anything urgent, but you might be stuck listening to that awful hold music for twenty minutes during peak hours. Live chat can be quicker if your issue is simple.

Do I need my account number to contact Travelocity?

Nope. You don't really have an "account number." What you absolutely need is your itinerary number, which is on your confirmation email. Without it, they can't find your booking.

Can I email Travelocity customer service?

Not really. They push you towards a web form instead of a direct email address, which feels like sending a message into a black hole. I once used it for a billing question and got a generic, templated response two days later that didn't even answer what I asked, forcing me to call anyway.

Is there a Travelocity mobile app for support?

The app does have a support section. It's buried, though. I had to tap through my profile, then 'My Trips,' and then find a tiny 'Help' link at the bottom to start a chat, which is pretty inconvenient when you're already stressed about a travel issue.

What information should I have ready when calling?

Get everything together first. Seriously. Have your itinerary number, the names of the travelers exactly as they were booked, and the credit card you used for the purchase right in front of you. There's nothing worse than fumbling for your wallet while the agent is waiting.

Can I change my flight or hotel booking through customer service?

You can, but brace yourself. While the agent can process the change, you'll be on the hook for any airline or hotel change fees plus the difference in fare or room rate, which can sometimes be more than the original booking cost. Ask for the total cost before you agree to anything.

How to Contact Travelocity Customer Service

Trying to get a hold of Travelocity can feel like a journey in itself, especially when you're just trying to book that dream vacation you saw on TikTok. Whether you're dealing with common frustrations like sudden flight cancellations or confusing hotel charges, which pop up a lot on sites like the Better Business Bureau, getting help shouldn't be a hassle. You can reach them by phone, live chat, or even through their social media pages on X (formerly Twitter) and Facebook. Before you get lost in a maze of support pages, all the key contact info is right here. For official policies and self-service, your best bet is always to start at the official Travelocity site.

Last Edited on 10 Dec, 2025

Olivia Harper, Senior Content Manager

8 min read

Different Ways to Contact Travelocity

Contact Method	Details & Availability	Best for...
Phone	1 (855) 863-9601, available 24/7	Urgent issues, last-minute changes, and complex problems.
Live Chat	Via the Customer Service Portal on their website, available 24/7	Quick questions, booking assistance, and technical website issues.
Social Media	@Travelocity on X (formerly Twitter) and Facebook	Public complaints and getting a faster initial response.
Help Center	Self-service options on the Travelocity website	Finding answers to common questions without waiting for an agent.

Customer Support Channels

a. 📞 Phone Support

Department	Phone Number	Hours (Timezone)
Main Support	1 (855) 863-9601	24/7 (Nationwide)

b. 📧 Email Support

Travelocity doesn't offer a direct customer service email address. Instead, they direct users to a contact form on their website. This method is best for non-urgent issues where you want a written record of your conversation.

Purpose	Email	Notes
General Inquiries	Web Contact Form	Average response time is 24-48 hours.

c. 💬 Live Chat or Website Bot

Where to access: You can find the live chat option on the Travelocity "Contact Us" or customer service page.
Steps to access: You will typically need to navigate through a few help topics before the option to chat with an agent appears. Be prepared to interact with a chatbot first.
Types of problems it handles: The bot can handle simple requests like finding a booking or answering FAQs. It can escalate complex issues to a human agent.

d. 📱 In-App Support

Platform: Available on both iOS and Android.
Steps to contact support: In the app, go to your trip details or the main menu to find the "Help" or "Support" section. This usually provides access to the help center and chat options.

Estimated Response Times from Travelocity

Method	Expected Wait Time
Phone	5-45 minutes
Email (Contact Form)	24-48 hours
Chat	2-15 minutes
App	Similar to Chat or Email

Tips to Reach Support Faster from Travelocity

Call during off-peak hours, like mid-week in the morning, to avoid long wait times.
Use the live chat feature for simple questions; it's often faster than the phone queue.
Prepare your itinerary number and other booking details before you make contact.
Check the "Manage My Trips" section on the website or app first. Many issues like cancellations or changes can be handled through self-service.

Before You Call: What to Have Ready

Seriously, don't get stuck on hold just to be told you're missing something. Before you even dial, grab your itinerary number and the email you used to book. Trust me, they will definitely ask for it, and it's so much better than digging through your inbox while the agent waits.

Where to Quickly Solve Problems with Travelocity

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A last-minute cancellation or change	Phone Support (1-855-863-9601)	This is the most direct way to handle time-sensitive issues. If you're within the 24-hour free cancellation window for a flight, calling is essential.
A technical glitch on the website	Live Chat	It's faster than the phone, and you can easily describe the error message or problem you're seeing. They can guide you through steps in real-time.
A question about your itinerary	Live Chat or In-App Support	For simple questions about your booking details, chat is the quickest way to get an answer without waiting on hold.
Filing a formal complaint	Phone Support (Ask for a Supervisor)	A phone call creates a clear record and gives you a better chance at escalating the issue if the first agent is unable to resolve it to your satisfaction.