What are Travelocity customer service hours?

Their main phone line is open 24/7, which is a lifesaver if your flight gets canceled at 2 AM. For less urgent stuff, the chat bot is always on.

Is there a Travelocity live chat option?

Yes, but it's a bot first. You have to go through its script of questions about your itinerary number and what your problem is before it even considers connecting you to a real person, which can feel like an eternity when you're just trying to ask a simple question. The last time I used it, the bot kept trying to get me to manage my booking for a trip I took last year.

What's the fastest way to reach Travelocity support?

Depends on the problem. If you need to cancel a hotel or flight within the 24-hour window, doing it yourself on the website or in the app is by far the fastest way. Don't even bother calling. For anything else? Good luck.

Do I need my account number to contact Travelocity?

No. They use your itinerary number. It's in your confirmation email.

Can I email Travelocity customer service?

Not directly, no. They really push you towards their online contact form, which feels like sending a message into a black hole, and you just get a generic 'we'll get back to you in 48 hours' response. I once waited three days for a reply about a simple hotel charge, only to get an email asking for information I had already provided in the form. It's frustrating.

Is there a Travelocity mobile app for support?

Of course there is. The app has a support section, but it mostly just directs you to the same virtual chat agent you find on the website. So, it's convenient, I guess?

What information should I have ready when calling?

Before you even dial, you absolutely need your trip itinerary number, the full names of the travelers, and the email you booked with, because they will not talk to you without verifying that information first. I had to hang up and call back once because I couldn't find the itinerary number fast enough and the automated system disconnected me. Don't waste your time. Have it ready.

Why is it so hard to get a refund from Travelocity?

Ugh, the million-dollar question. A lot of the time, the delay isn't even Travelocity, it's them waiting on the airline or hotel to approve the refund on their end. Travelocity is just the middleman. But getting them to admit that or give you a straight timeline? That's the real challenge. People on forums say you have to be persistent.

How to Contact Travelocity Customer Service

Trying to contact Travelocity can feel like a journey in itself, especially when you're dealing with common frustrations like refund delays or sudden booking cancellations that many customers report online. Whether you're planning a huge 'revenge travel' trip or just a quick getaway, you need answers fast. It seems even the Roaming Gnome is too busy traveling to help sometimes. You can typically reach them by phone, live chat, or through their social media profiles on X (formerly Twitter) and Facebook. For self-service, your best bet is always to start at the official site, Visit Travelocity, before you dive into waiting on hold.

Last Edited on 12 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Different Ways to Contact Travelocity

Navigating customer service can be tricky. Here’s a quick breakdown of the best ways to get in touch with Travelocity depending on your needs.

Contact Method	Details & Availability	Best for...
Phone	+1 (855) 863-9601 (Available 24/7)	Urgent issues, like a flight cancellation or problems checking in.
Live Chat	Accessible via the Customer Service page on their website. Starts with a virtual agent.	Quick questions, simple booking changes, and technical website issues.
Social Media	Travelocity on X (Twitter), Travelocity on Facebook	Public complaints, getting a faster initial response on non-urgent matters.
Help Center	Travelocity Customer Service Portal	Finding answers to common questions yourself without having to wait for an agent.

Customer Support Channels

a. 📞 Phone Support

Getting a human on the line is often the goal for complex problems. Travelocity's main support line is available around the clock.

Department	Phone Number	Hours (Timezone)
General Support & Bookings	+1 (855) 863-9601	24 hours, 7 days a week

b. 📧 Email Support

Travelocity doesn't advertise a direct customer support email address. They prefer to handle inquiries through their other channels.

Purpose	Email	Notes
General Inquiries	Online Contact Form	You'll need to use the contact form on their website. This method is best for non-urgent issues as responses can take a day or two.

c. 💬 Live Chat or Website Bot

Travelocity uses a virtual agent to handle initial chat inquiries.

Where to access: Go to the Travelocity Customer Service page and look for the chat icon.
Steps to access: Click the icon, and a chat window with the virtual agent will pop up.
Types of problems it handles: It can help find your itinerary, process simple cancellations, and answer frequently asked questions.
Escalation: If the bot cannot solve your problem, it will offer to connect you with a live agent.

d. 📱 In-App Support

If you're on the go, the app is a solid option.

Platform: Available for iOS and Android.
Steps to contact: Open the app, go to the 'Trips' section, select your booking, and look for support or contact options. It typically directs you to the chat or provides the phone number.

⏱️ Estimated Response Times from Travelocity

Patience is key, but knowing what to expect helps.

Method	Expected Wait Time
Phone	15-45+ minutes (highly variable)
Email / Contact Form	24-72 hours
Chat	5-20 minutes to reach a human agent
App	Similar to chat response times

🔍 Tips to Reach Support Faster from Travelocity

Call at weird hours. Try calling late at night or very early in the morning (US time) to avoid peak call volumes.
Use the app or website first. Self-service options for cancellations or changes are almost always faster than waiting for a person.
Have your info ready. Don't start searching for your itinerary number after you've already connected with an agent.

Before You Call: What to Have Ready

Seriously, don't waste your own time. Before you even think about calling, make sure you have your itinerary number and the email you signed up with right in front of you. Trust me, they will ask for it immediately. It also helps to have the last four digits of the credit card used for the booking handy, just in case.

Where to Quickly Solve Problems with Travelocity

Different problems require different channels. Here’s a cheat sheet to get your issue resolved faster.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
Changing or Canceling a Booking	Website or App (Self-Service)	This is your fastest option. Always check the cancellation policy first, as many bookings are non-refundable or have fees.
A Question About Refund Status	Phone Support	Phone agents have the most direct access to billing systems and can give you the most up-to-date information on where your money is.
Technical Glitches on the Website	Live Chat	It's easier to explain a technical problem via chat, and the agent can walk you through troubleshooting steps in real-time.
Filing a Formal Complaint	Phone Support (Ask for a Supervisor)	A phone call creates a clear record and gives you a better chance of escalating the issue beyond a frontline agent. Be polite but firm.