What are CheapOair customer service hours?

They claim to be available 24/7 over the phone. So, technically, you can call them anytime. Whether you get a human quickly at 3 AM is another story, but the lines are open.

Is there a CheapOair live chat option?

Yes, but it's a journey. You have to first get past their automated chatbot, which will try to solve your problem with FAQ links. If you keep telling it you need a human, it will eventually transfer you to a live agent, but I had to type 'speak to agent' three times before the bot finally gave up and connected me to a real person.

What's the fastest way to reach CheapOair support?

Phone. Just call them. Everything else, like the contact form or social media, involves waiting for someone to get back to you. If your flight is tomorrow, you don't have time for that.

Do I need my account number to contact CheapOair?

You need your booking reference number, which is basically the same thing for your trip. It's in your confirmation email. Without it, they can't pull up your details.

Can I email CheapOair customer service?

Not really. They don't list a public support email address because they want to funnel everyone through the official contact form on their website, which feels like sending a message in a bottle and hoping it washes up on the right shore before your travel date passes.

Is there a CheapOair mobile app for support?

The app exists, yes. It has a support section. But honestly, it mostly just redirects you to the same options as the website, like the phone number or the help pages. I tried using it to report a baggage fee issue once, and the support page timed out while I was in the middle of typing my problem, forcing me to start all over again.

What information should I have ready when calling?

Have your booking reference number, the full names of all travelers, and the email address you used to book. It also helps to have your flight numbers and travel dates handy. Don't be that person fumbling for information while the agent waits.

How do I request a refund from CheapOair?

Ah, the big one. You officially start the process through their online 'Cancel and Refund' form in the 'My Trips' section. But don't stop there. Most people online say you have to follow up with a phone call to actually get the process moving. Be prepared to be persistent.

How to Contact CheapOair Customer Service

Trying to sort out a flight issue with CheapOair can feel like a real headache, especially when you're just trying to confirm your booking to see Taylor Swift's Eras Tour. Based on customer feedback online, many people run into frustrating refund delays and confusing cancellation policies. Getting a straight answer shouldn't be this hard. Luckily, you have a few options to get in touch, including their phone line, a website chat bot, and even social media if you need to get public. If you need to start from scratch, you can always visit the official CheapOair site.

Last Edited on 13 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Different Ways to Contact CheapOair

Here’s a quick breakdown of the best ways to reach out to CheapOair, depending on what you need and how much time you have.

Contact Method	Details & Availability	Best for...
Phone	1-800-566-2345 (24/7)	Urgent issues, flight changes, cancellations, and complex booking problems.
Live Chat	Accessible via the website's help section (24/7 Bot, Human agents have limited hours)	Quick questions, booking assistance, and issues where you need to share links or screenshots.
Contact Form	Available on their 'Contact Us' page	Non-urgent inquiries, feedback, and formal complaints where you need a paper trail.
Social Media	Facebook, Twitter (X), Instagram	Public complaints, getting a faster response when other channels fail.

Customer Support Channels

📞 Phone Support

Calling is often the most direct way to solve a problem, especially if it's complicated.

Department	Phone Number	Hours (Timezone)
General Support & Bookings	1-800-566-2345	24/7 (EST)
International Customers	1-212-478-0335	24/7 (EST)

📧 Email Support

CheapOair doesn't advertise a direct support email. They push all written communication through their website's contact form.

Purpose	Email	Notes
General Inquiries	Website Contact Form	Response times can vary from 24 hours to several days. Not ideal for urgent matters.

💬 Live Chat or Website Bot

Their website features a chat bot that can sometimes connect you to a live person.

Where to access: Look for the chat icon on the bottom right of the CheapOair website, especially on the Help or Contact pages.
Steps to access: Click the icon, interact with the bot first by typing your issue. If the bot can't help, it should offer an option to connect with a live agent.
Types of problems it handles: Best for simple questions like booking status, baggage allowance, or navigating the website.
Escalation: Yes, the bot is designed to escalate to a human agent if it cannot resolve the query, but wait times can be long.

📱 In-App Support

Platform: Available for both iOS and Android.
Steps to contact: Download the CheapOair app, log into your account, and navigate to the 'My Trips' or 'Help' section. You should find options to manage your booking or contact support directly from there.

Estimated Response Times from CheapOair

Patience is key. Based on customer reports, here’s what you can generally expect.

Method	Expected Wait Time
Phone	15 - 60+ minutes (can be much longer during peak travel seasons)
Email (Contact Form)	24 - 72 hours
Chat	5 - 30 minutes (after getting past the bot)
App	Varies, often directs to the same channels as the website

Tips to Reach Support Faster from CheapOair

Call at weird hours. Try calling late at night or very early in the morning (EST) to avoid the midday rush.
Use the chat for simple stuff. If it's a basic question, the chat bot or a live agent there might be faster than the phone queue.
Have all your info ready. Don't make them wait while you search for your booking number. It just slows everything down.

Before You Call: What to Have Ready

Seriously, don't waste your own time. Before you even think about dialing, make sure you have your booking reference number and the email you signed up with right in front of you. Trust me, it's the very first thing they will ask for, along with the full names of the travelers on the booking.

Where to Quickly Solve Problems with CheapOair

Different problems require different tactics. Here’s a cheat sheet to get your issue handled faster.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
An urgent flight change or cancellation	Phone Support (1-800-566-2345)	This is the only method fast enough to handle last-minute changes. Be prepared for a long hold time, but it's your best shot.
A billing error or questionable charge	Phone Support	Have the date and amount of the charge from your bank statement ready. An agent is needed to investigate and process any potential refunds.
You can't log in or have a website issue	Live Chat	It's often quicker for tech glitches. You can easily describe the error, and they can guide you through steps on the site.
Filing a formal complaint	Website Contact Form	This creates a written record of your complaint. Be very detailed and include your booking number and desired resolution. Follow up by phone if you don't hear back.