What are CheapOair customer service hours?

They claim it's 24/7. And technically, someone might be there. I once called at 2 AM about a messed-up hotel booking in Vegas and the hold music was this bizarre, looping elevator tune that played for what felt like an eternity before a very tired agent finally picked up. So yes, they are open, but your sanity might not be after a long wait.

Is there a CheapOair live chat option?

Yes, but it's a bot first. You have to kind of fight with it. It's on their website, and you have to click through a few prompts before it even offers to connect you to a real person. It's fine for simple stuff, I guess.

What's the fastest way to reach CheapOair support?

Honestly, there's no magic bullet. Calling is your best bet for anything urgent. Just be ready to wait. Some people on social media say tweeting at them gets a quick public reply, but that feels like a long shot for actually solving a complex problem.

Do I need my account number to contact CheapOair?

You don't really have an 'account number'. What you absolutely need is your booking reference or confirmation number. It's everything. Without it, they can barely look you up, and the call will go nowhere fast.

Can I email CheapOair customer service?

You can, but should you? Their feedback email seems more like a black hole for comments than a real support channel. If you need something fixed, especially if it involves money, don't rely on email for a timely response.

Is there a CheapOair mobile app for support?

The app exists, yes. It's mostly for managing your bookings. The 'support' options inside it are pretty limited and usually just redirect you to the website or give you the phone number you already have. Not exactly a game-changer.

What information should I have ready when calling?

Get it all together first. Seriously. Have your booking confirmation number, the full names of the travelers as they appear on the booking, and the email address you used to purchase the tickets sitting right in front of you before you dial. I made the mistake once of having to dig through my inbox for the confirmation email while the agent was on the line, and I'm pretty sure I could hear him sighing.

How do I get a refund from CheapOair?

That's the million-dollar question. It's tough. Most tickets are non-refundable, and they will tell you that repeatedly. Your only real chance is if the airline itself cancels the flight, and even then, you have to call CheapOair to process it, which can take weeks. Don't expect it to be easy.

How to Contact CheapOair Customer Service

Trying to sort out a travel issue with CheapOair can feel like a real mission, especially when you're just trying to figure out if your flight to see the Eras Tour is actually confirmed. If you're running into trouble, you're not alone. A quick look at the Better Business Bureau shows a lot of people struggling with cancellation headaches and surprise fees. The good news is you have options. You can reach them by phone, email, or even social media channels like Facebook and Twitter. Getting your details straight before you contact them is always a good idea. For the most direct information, always start at the official source. Visit CheapOair

Last Edited on 10 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Different Ways to Contact CheapOair

Navigating customer service can be a pain. Here’s a quick breakdown of the best ways to get in touch with CheapOair depending on your problem.

Contact Method	Details & Availability	Best for...
Phone	1-800-566-2345 (24/7)	Urgent issues, flight changes, cancellations, complex booking problems.
Email	[email protected]	Non-urgent feedback, documentation submission. Not great for fast help.
Live Chat	Available on their website (look for the chat bubble)	Quick questions, booking assistance, simple technical issues.
Social Media	Facebook, Twitter/X	Public complaints, getting a faster response when other channels fail.

Customer Support Channels

a. 📞 Phone Support

Calling is often the most direct way to solve a problem, especially if it's time-sensitive.

Department	Phone Number	Hours (Timezone)
General Support & Bookings	1-800-566-2345	24 hours, 7 days a week
International Callers	1-212-478-0335	24 hours, 7 days a week

b. 📧 Email Support

Email is better for issues that aren't urgent and require sending documents. Don't expect a quick reply.

Purpose	Email	Notes
General Feedback	[email protected]	Response times can be several days. Best for post-trip comments.

c. 💬 Live Chat or Website Bot

CheapOair uses a chatbot on their website that can handle basic requests.

Where to access: Look for a chat icon on the bottom right of the CheapOair homepage.
Steps to access: Click the icon and start typing your question.
Types of problems it handles: The bot can help find bookings, answer simple policy questions, and check flight status.
Escalation: If the bot can't help, it will usually offer to connect you with a live agent, but you might have to wait.

d. 📱 In-App Support

If you booked through the app, you can sometimes get help there.

Platform: iOS and Android.
Steps to contact: Open the app, go to 'My Trips', select your booking, and look for a 'Help' or 'Contact Us' option. The options can be limited.

⏱️ Estimated Response Times from CheapOair

Patience is key. Based on customer reports, here’s what you can generally expect.

Method	Expected Wait Time
Phone	5 minutes - 1 hour+ (highly variable)
Email	2 - 5 business days
Chat	5 - 30 minutes for a live agent
App	Varies, often directs to other channels

🔍 Tips to Reach Support Faster from CheapOair

Call at weird hours. Try calling late at night or very early in the morning (US time) to avoid peak call volumes.
Use the callback feature. If they offer a callback option on the phone, take it. It saves you from sitting on hold.
Be persistent with the chat bot. Sometimes typing 'speak to agent' or 'human' multiple times will get you past the automated responses faster.

Before You Call: What to Have Ready

Don't waste your own time. Before you even think about calling, get your stuff together. Trust me, they will ask for it. Make sure you have your booking reference number, the email you used to book, and the full names of all travelers on the itinerary handy. Having this ready will make the call slightly less painful.

Where to Quickly Solve Problems with CheapOair

Different problems require different approaches. Here’s a cheat sheet to get your issue handled with the least amount of headache.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
An urgent flight change or cancellation (within 24 hours)	Phone Support (1-800-566-2345)	This is the only way to handle time-sensitive issues. Be prepared for a wait, but it's your best shot.
A billing dispute or unrecognized charge	Phone Support	Have the date and amount of the charge ready. An agent is needed to investigate and process potential refunds.
You can't find your booking confirmation	Live Chat or Website Bot	The bot is actually pretty good at retrieving booking details if you provide the email and name used.
Filing a formal complaint about service	Email or Social Media	A public post on Twitter often gets a faster, more serious response. Email creates a paper trail for your records.