What are Best Western customer service hours?

Their main line for North America is open 24/7. So, if you have a sudden travel issue at 3 AM, someone should be there to pick up the phone, which is a relief.

Is there a Best Western live chat option?

Nope. It's a bit surprising for a big hotel chain, but they don't have a live chat feature. You have to either call them or use the contact form on their website and wait.

What's the fastest way to reach Best Western support?

Phone call. Don't even bother with the email form if you're in a hurry, especially if your reservation is less than 24 hours away and you're trying to avoid a cancellation fee that the app weirdly wouldn't let me bypass last summer.

Do I need my account number to contact Best Western?

It helps a ton. If you have a Best Western Rewards number, give it to them right away. It pulls up all your info and saves you from having to spell out your name and address five times.

Can I email Best Western customer service?

Sort of. It's a web form, not a direct email address you can just type into your Gmail. The confirmation email said 'we'll get back to you in 48 hours' but it was more like four days before I heard back about my missing points from a stay in Phoenix.

Is there a Best Western mobile app for support?

Yes, there's an app. It's mainly for booking and checking your points. The 'Contact Us' button in there just pulls up your phone's dialer with their main support number already typed in. It's not really in-app support.

What information should I have ready when calling?

Get your info first. Don't even think about calling until you have your confirmation number, your Best Western Rewards number, and the exact dates of your stay written down. I once spent ten minutes on hold only to realize I had the wrong reservation code, which was entirely my fault but still incredibly annoying.

How do I complain about a specific hotel?

You can call the main customer care line, but honestly, your best bet is to fill out the post-stay survey they email you. Be specific and brutally honest. That feedback often goes directly to the hotel's management and the corporate office, and it seems to get more attention than a random call.

How to Contact Best Western Customer Service

Trying to sort out a hotel booking can be a real headache. Whether you're dealing with common frustrations like reservation issues or billing disputes, which pop up frequently in online reviews, or just trying to book a room for the next big concert tour, getting in touch with a human at Best Western is key. You can reach them by phone, through their website's contact form, or on social media. Before you dive in, it's always a good idea to check their official site for any updates. Visit Best Western at https://www.bestwestern.com to get started.

Last Edited on 12 Dec, 2025

Olivia Harper, Senior Content Manager

8 min read

Different Ways to Contact Best Western

Here’s a quick breakdown of the best ways to get in touch with Best Western, depending on what you need.

Contact Method	Details & Availability	Best for...
Phone	1-800-780-7234 (24/7 for North America)	Urgent issues, reservation changes, immediate assistance.
Website Form	Available on their 'Contact Us' page	Non-urgent questions, feedback, missing points claims.
Email	[email protected]	Specific questions about the Best Western Rewards program.
Social Media	Facebook, X (Twitter)	Public complaints, general questions, quick shout-outs.

Customer Support Channels

📞 Phone Support

Calling is often the most direct way to solve a problem with Best Western, especially for time-sensitive requests.

Department	Phone Number	Hours (Timezone)
North American Reservations & Customer Care	1-800-780-7234	24 hours a day, 7 days a week
Best Western Rewards	1-800-237-8483	Mon-Fri, 7:00 AM - 7:00 PM (MST)

📧 Email Support

Best Western primarily uses contact forms on its website for general inquiries, but they do have a specific email for their loyalty program.

Purpose	Email	Notes
General Inquiries	Website Contact Form	Expect a response within 1–2 business days.
Best Western Rewards	[email protected]	Use this for issues related to your points or account status.

💬 Live Chat or Website Bot

Currently, Best Western does not offer a live chat feature on its main website. Your best bet for digital contact is their online contact form. For immediate help, the phone is the way to go.

📱 In-App Support

Both the iOS and Android Best Western apps are designed for booking and managing reservations. While there isn't a dedicated in-app chat, you can typically find a 'Contact Us' button in the menu that will connect you to their main phone support line.

⏱️ Estimated Response Times from Best Western

Method	Expected Wait Time
Phone	5–20 minutes (hold time)
Email / Website Form	24–48 hours
Social Media	A few hours to a day
App	N/A (redirects to phone)

🔍 Tips to Reach Support Faster from Best Western

Call early in the morning or late at night. You'll avoid the midday rush when everyone else is calling.
Use the app or website first. Many simple tasks like checking a reservation or your points balance can be done without talking to anyone.
Have your information ready. Don't make them wait while you search for your confirmation number.

Before You Call: What to Have Ready

Seriously, don't waste your own time. Before you even dial the number, make sure you have your Best Western Rewards number and your reservation confirmation number handy. Trust me, the agent will ask for it within the first 30 seconds, and it's so much less frustrating if you're prepared.

Where to Quickly Solve Problems with Best Western

Different problems require different approaches. Here’s a cheat sheet to get your issue resolved faster.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
Changing or Canceling a Reservation	Phone Support (1-800-780-7234)	This is the only way to handle last-minute changes. The website can be clunky, so calling ensures it's done right.
A Billing Error on Your Folio	Phone Support (Customer Care)	Have the date and amount of the charge ready. Phone agents are best equipped to investigate and process refunds.
Missing Best Western Rewards Points	Email ([email protected])	Emailing creates a paper trail. Include your Rewards number and a copy of your hotel receipt if you have it.
Filing a Complaint About a Stay	Website Contact Form	This method ensures your complaint is documented and routed to the right department, including the hotel's management.