What are Best Western customer service hours?

Their main lines are 24/7. So you can call at 3 AM if you really want to. I called once super late about a reservation mix-up in another time zone, and someone actually picked up, which was a relief because I was picturing myself sleeping in my car.

Is there a Best Western live chat option?

Nope. They don't really do live chat. You have to call or fill out their online form, which feels a bit old school.

What's the fastest way to reach Best Western support?

Just call. Don't even bother with the email form if you're in a hurry because you might be waiting a day or two for a reply, and by then your check-in date could have already passed. I learned that the hard way when I was trying to cancel a room last minute and the email response came after I was already charged a no-show fee.

Do I need my account number to contact Best Western?

Oh, absolutely. You'll want your Best Western Rewards number handy. Otherwise, you'll spend the first five minutes spelling out your name and address while the agent tries to find you in a system that seems to run on dial-up.

Can I email Best Western customer service?

You can, but it's like sending a message in a bottle. They have a contact form on their site which is basically email, and the official address is out there, but the response isn't exactly speedy. It's fine for non-urgent stuff, I guess, like asking about a policy, but not for 'my booking is wrong and I check in tomorrow!'

Is there a Best Western mobile app for support?

The app is mostly for booking and managing your stays. There isn't a dedicated support chat feature inside it. If you hit a snag, the app will just point you back to the main customer service phone number, so you're not really saving a step.

What information should I have ready when calling?

Get your stuff together first. Seriously. Have your reservation confirmation number, your Best Western Rewards number if you have one, and the exact dates of your stay written down before you dial, because they will ask for all of it and it's so awkward fumbling through your emails while they wait on the line.

How do I file a complaint about a specific hotel?

Call the main customer care line, not the hotel directly, especially if you've already left. Explain the situation clearly and ask for a case number for your complaint. That number is your proof, so don't lose it. It's the only way to follow up effectively if you don't hear back.

How to Contact Best Western Customer Service

Trying to get in touch with Best Western can feel like a journey in itself. Whether you're dealing with common frustrations like reservation problems or billing disputes, which pop up frequently in online reviews, or just trying to use your rewards points, getting a straight answer is key. You can reach them by phone, through their website's contact form, or on social media. Whether you're planning a cross-country road trip inspired by the latest travel vlogs or just need a place for the night, this guide will help you navigate their customer service. For official information, always check the Best Western website.

Last Edited on 09 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Different Ways to Contact Best Western

Here’s a quick breakdown of the best ways to get in touch with Best Western, depending on what you need and how much time you have.

Contact Method	Details & Availability	Best for...
Phone	Customer Care: 1-800-528-1234 (24/7)	Urgent issues, reservation changes, complaints
Website Form	Contact Us Form	Non-urgent questions, feedback, documentation
Email	[email protected]	General inquiries, sending documents
Social Media	@BestWestern on X (Twitter)	Public complaints, quick questions

Customer Support Channels

📞 Phone Support

Calling is often the most direct way to solve a problem with Best Western. They have different numbers for different needs, so using the right one can save you some time.

Department	Phone Number	Hours (Timezone)
Customer Care	1-800-528-1234	24/7
Reservations	1-800-780-7234	24/7
Best Western Rewards	1-800-237-8483	Mon-Fri, 7:00 AM - 7:00 PM (MST)

📧 Email & Website Support

If your issue isn't time-sensitive, sending a message through their website is a solid option. It's good for creating a paper trail of your conversation.

Purpose	Contact Method	Notes
General Inquiries	Website Contact Form	Response typically takes 2-3 business days.
Customer Service	[email protected]	Similar response time to the website form.

💬 Live Chat or Website Bot

Best Western does not currently offer a live chat feature on their website. Your best bet for immediate digital contact is to reach out via their social media channels, though for complex issues, the phone is still your most reliable option.

📱 In-App Support

The Best Western mobile app for iOS and Android is designed for booking and managing your reservations. It does not have a built-in customer support chat. If you run into an issue within the app, it will direct you to call the main customer service phone number.

⏱️ Estimated Response Times from Best Western

Knowing how long you might have to wait can help you choose the best contact method for your situation.

Method	Expected Wait Time
Phone	1-15 minutes
Email / Website Form	2-3 business days
Social Media	4-24 hours

🔍 Tips to Reach Support Faster from Best Western

Call during off-peak hours. Try calling mid-week in the morning or late at night to avoid long hold times.
Use the right department number. Calling the Best Western Rewards line for a reservation issue will just get you transferred. Use the specific numbers listed above.
Have your information ready. Don't wait until they ask. Have your confirmation number and rewards number in front of you before you even dial.

Before You Call: What to Have Ready

Seriously, don't get stuck on hold just to be told you need to find your confirmation number. Before you even dial, grab your Best Western Rewards number and the reservation confirmation number for your stay. If you're calling about a past stay, have the dates of your visit handy. Trust me, they are going to ask for it, and having it ready makes everything go smoother.

Where to Quickly Solve Problems with Best Western

Here are some of the most common issues and the best way to handle them.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A Billing Error on a Past Stay	Phone Support (Customer Care)	Have your final bill or folio ready. Phone agents are best equipped to investigate charges and process refunds.
Modifying or Canceling a Reservation	Phone Support (Reservations)	While you can do this online, calling is better for complex changes or last-minute cancellations to avoid automatic fees.
Missing Best Western Rewards Points	Phone Support (Rewards Line)	This is a specialized department. Have the hotel name and dates of the stay you're missing points from ready to go.
Filing a Formal Complaint About a Hotel	Phone Support (Customer Care)	A phone call creates a clear record. Be specific about the issues and always ask for a case or reference number.