What are Vrbo customer service hours?

Their phone line is technically open 24/7. So you can call whenever, but just because they're open doesn't mean you won't be listening to some truly awful hold music for thirty minutes at peak times.

Is there a Vrbo live chat option?

Yes, but it's a bot first. You have to go through its initial questions about your booking before it even considers connecting you to a real person, which can be a bit of a runaround if your problem is complicated. The bot asked me for my trip ID three separate times before it finally offered a link to a live agent.

What's the fastest way to reach Vrbo support?

Calling them. Pick up the phone and dial. If you're in a real jam, like you've shown up and can't get into the property, calling is your only realistic option. I'd suggest trying super early in the morning, like right when you wake up, to get ahead of the queue.

Do I need my account number to contact Vrbo?

Nope. They don't really use an 'account number.' What you absolutely need is your Trip ID or Reservation ID. It's on all your confirmation emails. Without it, you're just a voice on the phone.

Can I email Vrbo customer service?

Not directly, no. They push you through their 'Contact Us' form on the website, which then sends an email to their support team, so you're basically just shouting into a digital void and hoping for a reply within a day or two. It's not great for anything urgent.

Is there a Vrbo mobile app for support?

Yeah, the app has a help section. Just tap the 'Profile' icon, you know, the little person-shaped one, and you'll find the help center there. It's mostly the same as the website but convenient if you're not near a computer.

What information should I have ready when calling?

Get your stuff together. You absolutely need your reservation or trip ID, the email address you booked with, and the last four digits of the credit card you used, otherwise you'll spend the first ten minutes just verifying who you are. If your issue is about the property itself, have screenshots of the listing ready to go.

How do I complain about a property owner?

This is a tricky one. Your first official step should be to use the Vrbo Resolution Center to communicate with the host. If that goes nowhere and you feel the host violated a policy, you then contact Vrbo support directly with your case details and explain that you couldn't resolve it with the owner.

How to Contact Vrbo Customer Service

Trying to sort out a Vrbo booking can sometimes feel like its own vacation drama, minus the scenic views. If you're running into issues like refund disputes or finding your rental isn't quite what was advertised, you're not alone. Many users on sites like the Better Business Bureau report similar frustrations. The good news is you can contact them. Whether you need to use their phone support, navigate the website's chat bot, or use the mobile app, there are ways to get in touch. Before you dive in, make sure you're on the official site. Visit Vrbo at https://www.vrbo.com to get started.

Last Edited on 12 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Different Ways to Contact Vrbo

Not all contact methods are created equal. Depending on your issue's urgency, picking the right channel can save you a lot of time and headache.

Contact Method	Details & Availability	Best for...
Phone Call	1-877-202-4291, available 24/7	Urgent issues, complex booking problems, payment disputes.
Live Chat / Bot	Accessed via the Help Center, 24/7 bot availability	Quick questions, simple booking inquiries, navigating the site.
Help Center Form	Online contact form in the Help Center	Non-urgent issues, providing documentation, formal complaints.

Customer Support Channels

Here’s a more detailed breakdown of each way you can get help from Vrbo.

a. 📞 Phone Support

This is often the most direct way to speak with a human, especially for complicated problems.

Department	Phone Number	Hours (Timezone)
Traveler Support	1-877-202-4291	24 hours, 7 days a week
Host Support	1-877-239-2592	24 hours, 7 days a week

b. 📧 Email Support

Vrbo doesn't advertise a direct support email address. Instead, they guide users through a contact form on their website.

Purpose	Email	Notes
General Inquiries	Via Online Contact Form	You'll find this in their Help Center. Expect a response in 24-48 hours.
Reporting a Concern	Via 'Trust & Safety' page	For security issues or reporting a property or user.

c. 💬 Live Chat or Website Bot

Vrbo uses a virtual assistant to handle initial queries. It can sometimes escalate your issue to a live agent if it can't solve the problem.

Where to access: Go to the Vrbo Help Center and click 'Contact Us.'
Steps to access: You'll be prompted to describe your issue. The bot will offer help articles first.
Types of problems it handles: Simple questions about bookings, cancellations, and account settings.
If it escalates to humans: Yes, if the bot cannot resolve your issue, it should give you an option to connect with a support agent.

d. 📱 In-App Support

Contacting support through the app is convenient if you're on the go.

Platform: iOS and Android.
Steps to contact support: Open the Vrbo app, tap on your 'Profile,' and select 'Help.' This will take you to the mobile version of the Help Center where you can access the virtual assistant.

⏱️ Estimated Response Times from Vrbo

Patience is a virtue, especially when you're waiting for customer support. Here’s a realistic look at how long you might be waiting.

Method	Expected Wait Time
Phone	5 - 45 minutes
Email (via Form)	24 - 72 hours
Chat	2 - 20 minutes
App	Same as Chat/Email

🔍 Tips to Reach Support Faster from Vrbo

Call during off-peak hours. Try early in the morning (like 7 AM ET) or late at night to avoid the midday rush.
Use the chat for simple things. If it's a basic question, the virtual assistant might solve it instantly.
Have all your details ready. Don't make them wait while you search for your booking ID.

Before You Call: What to Have Ready

Seriously, don't waste your own time. Before you even think about dialing, make sure you have your booking or reservation ID and the email you signed up with handy. Trust me, it's the very first thing they will ask for, along with details about the property listing.

Where to Quickly Solve Problems with Vrbo

Different problems require different approaches. Here’s a quick guide to getting the right help for your specific issue.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A Refund Request	Phone Support (1-877-202-4291)	Phone agents have the most authority to process refunds. Be polite but firm, and have your cancellation policy details ready.
Property Isn't as Described	Help Center Form & Phone Call	Start with the form to submit photo evidence. Follow up with a call to make sure your case is being reviewed.
Can't Log In / Password Reset	Help Center (Self-Service)	This is almost always faster than contacting a human. Only call if the self-service tools completely fail.
Changing Your Booking Dates	Your Vrbo Account / Contacting the Host	Your first step should be contacting the property owner directly through the platform. Customer service is the last resort here.