What are Vrbo customer service hours?

They say 24/7 for travelers, and honestly, they mean it. I once had to call at 2 AM because a lockbox code was wrong, and someone actually picked up the phone. So yes, they're always there.

Is there a Vrbo live chat option?

Yes, but it's a bot first. It's a whole thing. You have to fight your way past the automated responses, and the last time I used it, the bot kept trying to help me book a new trip to Hawaii even though I was clearly complaining about a dirty rental in Florida.

What's the fastest way to reach Vrbo support?

Phone. Always the phone if it's urgent. Especially if you're standing outside a rental at 10 PM and the key isn't where the host said it would be. Don't even bother with the chat bot in that situation.

Do I need my account number to contact Vrbo?

Not an 'account number' like your bank gives you. They live and die by the booking or reservation ID. It's on your confirmation email. That's the magic number.

Can I email Vrbo customer service?

Not really. You can't just open your Gmail and send a message to a support address, because that's not a thing they offer. You have to use their online contact form, which feels like sending a message in a bottle, and then you get a generic case number from a 'no-reply' address.

Is there a Vrbo mobile app for support?

Yep, the app has a help section. It's buried a bit, you have to tap 'Account' then 'Help,' but it's there. It basically just opens up the same help center and chat options as the website, so it's not a secret shortcut or anything.

What information should I have ready when calling?

Your booking ID. Seriously, that's it. Have your booking ID ready, because without it, you're just a random person to them, and they'll spend ten minutes trying to find your reservation with your email address before finally asking for the ID you should have given them in the first place. I once had to phonetically spell out a property ID, 'P for Papa, 1 for the number one,' just to get them on the same page.

How do I complain about a property owner?

Document everything first. Take screenshots of your messages with the host through the Vrbo platform, because that's your official record. Then, call Vrbo support and tell them you need to file a formal complaint against a host. Don't use the chat for this, you want a human on the phone to create a case file.

How to Contact Vrbo Customer Service

Trying to contact Vrbo support can feel like a vacation challenge you didn't sign up for. Whether you're dealing with common headaches like refund disputes or discovering the beachfront villa looks suspiciously different from its photos, getting a human on the line is key. It's a situation that can make you feel like you're in your own episode of The White Lotus. Luckily, you have a few options to get help, including their 24/7 phone line, a website chat bot, and various social media channels. Before you get too frustrated, this guide will walk you through the best ways to reach them. For official information, you can always visit Vrbo at https://www.vrbo.com.

Last Edited on 07 Dec, 2025

Olivia Harper, Senior Content Manager

8 min read

Different Ways to Contact Vrbo

Here’s a quick breakdown of the best ways to get in touch with Vrbo, depending on what you need.

Contact Method	Details & Availability	Best for...
Phone	1-877-202-4291 (Available 24/7 for travelers)	Urgent issues, booking problems, payment disputes
Live Chat / Bot	Accessible via the Vrbo Help Center	Quick questions, technical support, simple booking inquiries
Help Center	help.vrbo.com (Available 24/7)	Self-service for common questions and policies
Social Media	Twitter: @Vrbo, Facebook: /Vrbo	Public complaints, getting a faster response on a stalled issue

Customer Support Channels

📞 Phone Support

This is often the most direct way to solve a problem, especially if it's time-sensitive.

Department	Phone Number	Hours (ET)
Traveler Support	1-877-202-4291	24 hours a day, 7 days a week

📧 Email Support

Vrbo doesn't offer a direct support email address. Instead, they guide users through their online Help Center to submit a request, which then creates a support ticket. This can be frustrating if you just want to send a quick email.

💬 Live Chat or Website Bot

Vrbo's support system starts with a virtual assistant or bot.

Where to access: Go to the Vrbo Help Center and click the 'Contact Us' button.
Steps to access: You'll be prompted to describe your issue. The bot will suggest articles first.
Types of problems it handles: The bot is best for simple questions like 'how do I find my booking?' or 'what is the cancellation policy?'.
Escalation: If the bot can't help, you can usually request to be connected with a live agent.

📱 In-App Support

Platform: Available on both iOS and Android.
Steps to contact: In the app, tap on the 'Account' or 'Profile' tab, then look for the 'Help' or 'Support' section. This will typically lead you to the same resources as the website's help center.

⏱️ Estimated Response Times from Vrbo

Method	Expected Wait Time
Phone	5–30+ minutes, depending on call volume
Email (via form)	24–48 hours
Chat	2–15 minutes for a live agent
App	Same as chat or email

🔍 Tips to Reach Support Faster from Vrbo

Call at weird hours. Since their line is 24/7, calling late at night or very early in the morning (US time) can sometimes get you through faster.
Use the chat for simple stuff. If it's a basic question, the chat bot might actually solve it faster than waiting on hold.
Have your info ready. Don't make them wait while you search for your booking ID. Have it copied and ready to go.

Before You Call: What to Have Ready

Don't waste your own time. Before you even think about calling, make sure you have your booking ID or reservation number and the email you used to book the trip handy. Trust me, they will ask for it, and it's the first thing they need to pull up any of your information.

Where to Quickly Solve Problems with Vrbo

Here’s how to tackle the most common Vrbo headaches.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A Refund Dispute	Phone Support (1-877-202-4291)	Have the booking ID and payment details ready. Phone agents have the most authority to process financial adjustments. Be polite but firm.
Property Isn't as Described	Phone Support & Vrbo Resolution Center	Contact the host first through the app to create a record. If that fails, call Vrbo immediately. Take photos and videos as evidence.
Can't Log In / Password Reset	Help Center (Self-Service)	This is way faster than contacting a human. Only call if the self-service tools completely fail you after a few tries.
Filing a Formal Complaint	Phone Support (Ask for a Supervisor)	A phone call creates a clear record of your issue and gives you a better shot at escalation. State your desired outcome clearly.