| Contact Method | Details & Availability | Best For |
|---|---|---|
| 📞 Phone | 1-844-234-2500 (24/7) | Urgent issues during a stay |
| 💬 In-App/Web Message | Available 24/7 via Help Center | Non-urgent questions, documentation |
| 🛠️ Resolution Center | Online tool for payment requests | Money-related issues with a host/guest |
| ❓ Help Center | 24/7 Self-Service Articles | Finding answers to common questions yourself |
Different Ways to contact Airbnb
Customer Support Channels
Getting a hold of a person at Airbnb can feel like a quest. They really, really want you to use their Help Center first. But if you need a human, here’s how.
📞 Phone Support
This is your best bet for emergencies, like if you're locked out or the property is not as described.
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| US General Support | 1-844-234-2500 | 24 hours, 7 days a week |
📧 Email Support
Airbnb doesn't have a direct public support email. It's a bit annoying. Instead, they funnel all written communication through their messaging system.
- How to access: Go to the Airbnb Help Center, navigate through the topics until you see a "Contact Us" button, and choose the messaging option.
- What it's for: Good for non-urgent issues where you want a written record of your conversation.
💬 Live Chat or Website Bot
Their chat support is integrated into the Help Center and usually starts with a bot.
- Where to access: Log in and visit the Airbnb Help Center.
- Steps to access: Click on a topic related to your issue. If the articles don't solve it, a "Contact Us" option will appear, often with a chat choice.
- Escalation: The bot tries to solve your problem first. If it can't, it will usually transfer you to a live agent. Be prepared to wait a bit.
📱 In-App Support
Contacting support through the app is often the most convenient way.
- Platform: iOS and Android
- Steps to contact:
- Open the app and tap on your Profile.
- Go to the Help Center.
- Browse the topics or find the Contact Us button at the bottom of an article.
Estimated Response Times from Airbnb
| Method | Expected Wait Time |
|---|---|
| Phone | 5 - 30 minute hold time (can be longer during peak travel seasons) |
| In-App/Web Message | 1 - 24 hours |
| Live Chat | 5 - 15 minute wait for a live agent |
| Resolution Center | Up to 72 hours for host/guest to respond |
Tips to Reach Support Faster from Airbnb
- Use the App: The app often provides a more direct path to contacting support for an active reservation.
- Call During Off-Peak Hours: Try calling late at night or very early in the morning (US time) to avoid long hold times.
- Be Logged In: Always contact them while logged into your account. This gives the agent immediate access to your details.
- Navigate the Help Center: Sometimes, clicking on a more 'urgent' help topic (like 'Safety Issue') will give you faster access to contact options.
Before You Call: What to Have Ready
Don't waste your own time. Before you even think about contacting them, get your stuff together. Trust me, they will ask for it, and it's so much more frustrating having to search for it while on the phone.
- Your Booking Confirmation Code: This is the most important piece of information for a specific trip.
- The Email Address on Your Account: Make sure it's the one you actually used to sign up.
- Relevant Dates: Have your check-in and check-out dates handy.
- Photos or Screenshots: If you have a problem with a property or a website glitch, have visual proof ready to send.
Where to Quickly Solve Problems with Airbnb
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| An urgent issue with your current stay (e.g., can't check in) | Phone Support (1-844-234-2500) | This is a true emergency. Call immediately. Don't wait. |
| A billing dispute or refund request | The Resolution Center | This creates an official paper trail between you and the host, which support agents will use. |
| A technical glitch with the app or website | In-App/Web Message with Chat | It's easier to explain tech issues via text, and you can send screenshots. |
| A non-urgent question about a future booking | In-App/Web Message | This gives the support team time to look into your booking details without you waiting on hold. |
| Filing a formal complaint about a host or experience | Phone Support (ask for a supervisor) | A phone call can convey the seriousness of the issue. Always ask for a case number. |
Additional Helpful Links for Airbnb
How Pine AI Can Help You Save Time Contacting Airbnb
Dealing with booking issues or trying to get a refund from Airbnb can be a headache. Instead of navigating confusing help centers or waiting on hold, let Pine AI handle it. We can help manage your communications and resolve issues quickly and efficiently. Let us save you the time and stress.
Frequently Asked Questions about Airbnb
What's the fastest way to contact Airbnb?
How do I file a complaint about Airbnb?
Where can I find my account detail number for Airbnb?
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What's the quickest way to cancel a subscription with Airbnb?
How do I raise a complaint to Airbnb?
Can I get a refund if the place is dirty?
Olivia Harper
Senior Content Manager
Olivia Harper leads the Content at Pine AI, where she leads the creation of practical, user-first guides on navigating and cancelling subscription services. With more than a decade of experience in consumer advocacy and digital content strategy, Olivia specialises in simplifying complex service terms so readers can make informed financial decisions. Her work has been featured in Digital Consumer Reports and other leading consumer platforms, has helped thousands of users save money, avoid hidden fees, and regain control over recurring charges.
