What are Grubhub customer service hours?

They say 24/7. So, yes, you can call them at 3 AM about your missing tacos. Whether the agent will be fully awake is another story.

Is there a Grubhub live chat option?

Yep, there's a live chat. It's buried in the app under the 'Help' section for a specific order, so you have to click around a bit to find it. It starts with a bot, of course, but if you type 'talk to agent' a couple of times, you'll usually get connected to a human who can actually help.

What's the fastest way to reach Grubhub support?

The in-app chat for a current order is the fastest. Don't even think about calling unless it's a super complicated billing issue that the chat agent can't fix. Phone hold times can be a nightmare during peak dinner hours.

Do I need my account number to contact Grubhub?

No, you don't need an account number. They'll ask for the email or phone number tied to your account. It's not that complicated.

Can I email Grubhub customer service?

Good luck finding a direct email address because they've hidden it better than a secret menu item. You have to use the contact form on their help site, which feels like sending a message into the void, and then you wait a day or two for a generic response that might not even solve your problem.

Is there a Grubhub mobile app for support?

Oh, absolutely. The mobile app is their favorite place to handle support. It's where they want you to go, probably because it keeps their phone lines free. Everything you need is in the 'Help' section, conveniently located after you tap through three different menus.

What information should I have ready when calling?

Have your order number. Seriously. And know the email address you used to sign up. The agent I spoke to last week couldn't find my order with just my name and phone number, which was a whole separate five-minute adventure I didn't need while my food was getting cold.

What if the restaurant messes up my order, not Grubhub?

So, if the restaurant forgot your fries, you still contact Grubhub support. They handle the refund part. Grubhub acts as the middleman, so you complain to them, and they go deal with the restaurant. It's a weird system, but that's how it works.

How to Contact Grubhub Customer Service

Trying to contact Grubhub support can feel like a real quest, especially when your 'girl dinner' of fries and a milkshake arrives cold. You're not alone, a lot of people online complain about late deliveries and fighting for refunds on incorrect orders. The good news is you have options. You can reach them by phone, through the in-app chat, or even by calling them out on social media like Twitter or Facebook. Before you get lost in their help section, this guide will show you the best ways to get a real person to solve your problem. Visit Grubhub's official site at https://www.grubhub.com for more info.

Last Edited on 09 Dec, 2025

Olivia Harper, Senior Content Manager

9 min read

Different Ways to Contact Grubhub

Not sure which method to use? Here’s a quick breakdown of your options to get help from Grubhub.

Contact Method	Details & Availability	Best for...
Phone	(877) 585-1085, available 24/7	Urgent issues, complex billing errors, or escalating a complaint.
Live Chat / In-App	Available 24/7 within the Grubhub app or website	Quick questions, reporting missing items, and checking on order status.
Help Center Form	Online contact form on their website	Non-urgent issues, general feedback, when you don't have time to wait on hold.
Social Media	Twitter: @Grubhub, Facebook: /Grubhub	Public complaints, when other methods have failed.

Customer Support Channels

📞 Phone Support

Calling is often the most direct way to solve a complicated problem, but be prepared for potential wait times.

Department	Phone Number	Hours (Timezone)
Customer Service	(877) 585-1085	24 hours, 7 days a week
Corporate Office	(877) 585-7878	Standard Business Hours

📧 Email Support

Grubhub steers customers away from traditional email. Instead, they use a support form on their website.

Purpose	Email	Notes
General Inquiries	Help Center Contact Form	This is the primary method. Expect a response within 24-48 hours.

💬 Live Chat or Website Bot

This is usually the fastest way to get help for an active order.

Where to access: In the Grubhub app or on the Grubhub website.
Steps to access: Go to the 'Help' section in your account or click on a specific order to see support options.
Types of problems it handles: Missing items, incorrect orders, delivery status updates, and simple refund requests.
Escalation: The chat usually starts with a bot. You can request a human agent if the bot cannot solve your issue.

📱 In-App Support

Using the app is the most streamlined way to get help, as it already has your order details.

Platform: iOS and Android.
Steps to contact support:
1. Open the Grubhub app.
2. Tap on the order you need help with.
3. Select 'Help' or a similar option.
4. Follow the prompts to report your issue or start a chat.

Estimated Response Times from Grubhub

Patience is key, but here's what you can generally expect.

Method	Expected Wait Time
Phone	2 - 20 minutes
Email / Help Form	24 - 48 hours
Live Chat	< 5 minutes
In-App Support	< 5 minutes

Tips to Reach Support Faster from Grubhub

Use the app first: For any issue related to a specific order, the in-app help feature is your fastest bet.
Call at weird hours: If you must call, try early in the morning (like 7 AM) or late at night to avoid the lunch and dinner rush hold times.
Have your info ready: Don't make them wait while you look up details. Have everything prepared before you connect.

Before You Call: What to Have Ready

Don't waste your own time. Before you even think about contacting them, make sure you have your order number and the email you signed up with handy. Trust me, they will ask for it, and it's just a pain to be scrambling for that info while you're already annoyed about a messed-up order.

Where to Quickly Solve Problems with Grubhub

Different problems have different solutions. Here's the best way to handle the most common headaches.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
An Incorrect or Missing Item	In-App Chat	This is the fastest way to get a refund for a specific item. The system can often issue it automatically without a long conversation.
Your Order is Very Late	In-App Chat	Use the chat to get a real-time status update. They can contact the driver directly for an ETA.
A Billing Error or Unknown Charge	Phone Support (877) 585-1085	Phone agents have more power to investigate and resolve complex payment issues or unauthorized charges.
Filing a Formal Complaint	Phone Support (Ask for a Supervisor)	A phone call creates a clearer record of your issue and gives you a better shot at getting it escalated beyond a standard agent.