What are Grubhub customer service hours?

They are basically available 24/7. I once had an issue with a 2 AM taco order, and I was honestly surprised to get a person on the chat almost instantly. So, for most things like phone and chat, you're covered anytime.

Is there a Grubhub live chat option?

Yes, and it's your best bet for order problems. You start by talking to a bot, which can be a little annoying, especially when the bot kept asking me if my order was 'satisfactory' even though I was reporting it never arrived. If you keep saying you need more help, it will eventually connect you to a real person.

What's the fastest way to reach Grubhub support?

The app. Period. Don't even bother with anything else if your food is late or wrong, because I once watched my pizza get delivered to the wrong building on the app's map and the in-app chat got me a refund before the pizza even had a chance to get cold on some stranger's porch.

Do I need my account number to contact Grubhub?

Nope. They don't use old-school account numbers like your cable company. They'll identify you by the email address or phone number linked to your account, and if you're contacting them about a specific order, that order number is the most important thing.

Can I email Grubhub customer service?

Not really, and it's super frustrating. It's a dead end. I spent a solid ten minutes digging around their site for a simple support email address before I finally gave up and realized they funnel absolutely everyone into their website's contact form, which just feels like sending a message into the void.

Is there a Grubhub mobile app for support?

Of course, that's the main way they want you to do it. All the help options are built right into the app, and it's way better than trying to do it on a desktop, where the chat window feels like it was designed in 2005. Just go to your order history and tap 'Help'.

What information should I have ready when calling?

Have your stuff ready. Don't be that person fumbling for your order number while the agent waits, especially when you can hear a busy call center in the background and you know they're just trying to get to the next person. You'll need the email on your account and the specific order number you're calling about. It makes everything go smoother.

How do I complain about a specific restaurant on Grubhub?

You can leave a bad review, which helps other customers. But if a restaurant is consistently messing up your orders, you should tell the Grubhub support agent directly when you report the issue. They track complaints against restaurants, and if one gets enough flags, they can actually get penalized or removed from the platform.

How to Contact Grubhub Customer Service

Trying to contact Grubhub support can feel like a hassle, especially when you're just trying to figure out what happened to your food. Whether you're dealing with common frustrations like missing items from your order or mysterious charges for your Grubhub+ subscription, getting a hold of a real person is key. Remember that chaotic 'Free Lunch for NYC' day? Yeah, their customer service lines were probably melting. If you're dealing with a less city-wide but equally frustrating issue, you have a few options. You can reach them by phone, through the in-app chat, via their online help center, or even on social media platforms like Twitter and Facebook. For most things, starting at the official site, Visit Grubhub, is your best bet.

Last Edited on 09 Dec, 2025

Olivia Harper, Senior Content Manager

10 min read

Different Ways to Contact Grubhub

Not sure which contact method to use? It really depends on your problem. A missing order needs a fast response, while a billing question might take a longer conversation. Here’s a quick breakdown of the best ways to get in touch.

Contact Method	Details & Availability	Best for...
In-App/Live Chat	Available 24/7 directly in the app or on the website.	Urgent issues with a current order (e.g., wrong items, late delivery).
Phone	(877) 585-1085; Available 24/7.	Complex problems, billing disputes, or escalating an issue.
Help Center Form	Available 24/7 on their website.	Non-urgent issues, feedback, or when you need to provide documentation.
Social Media	Twitter/X (@Grubhub_Care) & Facebook.	Public complaints or when other methods have failed.

Customer Support Channels

📞 Phone Support

Calling is sometimes the easiest way to get a complex issue sorted out. You can speak directly to a person who can handle account-specific problems.

Department	Phone Number	Hours (Timezone)
General Customer Service	(877) 585-1085	24/7 (Nationwide)

📧 Email Support

Grubhub doesn't really advertise a direct support email address for customers. They prefer to handle issues through their app or the help center on their website. Using the contact form on their site is the closest you'll get to sending an email.

Purpose	Email	Notes
General Inquiries	Website Contact Form	Response is typically within 24-48 hours.

💬 Live Chat or Website Bot

This is often the fastest method for problems with an active order.

Where to access: You can find it in the Grubhub app or by logging into your account on the Grubhub website and visiting the Help section.
Steps to access: In the app, go to your order history, select the relevant order, and tap 'Help'. On the website, navigate to the 'Help' section after logging in.
Types of problems it handles: It's great for missing items, incorrect orders, and delivery status questions.
If it escalates to humans: Yes, if the automated options don't solve your problem, you will be connected with a live support agent.

📱 In-App Support

Using the app is the most streamlined way to get help, since it already has your account and order information.

Platform: Available on both iOS and Android.
Steps to contact support:
1. Open the Grubhub app.
2. Tap on the 'Orders' tab at the bottom.
3. Select the order you have an issue with.
4. Tap the 'Help' option and follow the prompts to report your problem.

⏱️ Estimated Response Times from Grubhub

Patience is a virtue, but when you're hungry, it's in short supply. Here’s what you can generally expect.

Method	Expected Wait Time
Phone	5–20 minutes (can be longer during peak meal times)
Email / Help Form	24–48 hours
In-App / Live Chat	1–5 minutes
Social Media	A few hours to a day

🔍 Tips to Reach Support Faster from Grubhub

Use the app first: For any issue related to a specific order, the in-app help feature is your fastest route to a resolution.
Call during off-peak hours: If you need to call, try mid-morning or mid-afternoon on a weekday to avoid the lunch and dinner rush.
Have your details ready: Don't wait until you're on the phone to look up your order information. Have it handy before you even dial.
Be clear and concise: Know exactly what your issue is and what resolution you're looking for (e.g., a refund, a redelivery).

Before You Call: What to Have Ready

Seriously, don't waste your own time. Before you contact them, make sure you have your order number and the email address you signed up with ready to go. Trust me, they will ask for it. It also helps to have a clear, brief summary of the problem, like 'I ordered a burrito but received a salad.' The faster you can give them the info, the faster they can help.

Where to Quickly Solve Problems with Grubhub

Different problems have different solutions. Here’s a cheat sheet to get your issue resolved with less headache.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
An Incorrect or Missing Item	In-App Chat	This is the quickest way to get a refund for the specific item. The system is largely automated for this.
Your Order is Extremely Late	In-App Chat	You can track the driver in real-time and chat with support simultaneously. They can often see more detail than you can.
A Billing Error or Grubhub+ Issue	Phone Support ((877) 585-1085)	Phone agents have more authority to investigate and fix complex account charges or subscription problems.
Filing a Formal Complaint	Phone Support (Ask for a supervisor)	A phone call creates a clearer record and gives you a better chance of escalating the issue beyond a standard agent.