What are Uber customer service hours?

Basically 24/7, but don't expect an instant reply. Their support is digital, so you can submit a request through the app or website anytime, day or night. A human will get back to you when they get to your ticket.

Is there a Uber live chat option?

Not really, no. What they call 'help' is mostly a system of menus and forms. I once got stuck in a loop where the bot kept asking if my issue was about a trip from last Tuesday, even though I was asking about my account payment method. You submit your issue and wait for a response, it's not a real-time conversation.

What's the fastest way to reach Uber support?

The app. Seriously, just use the app. Going through the help section for the specific trip you have a problem with is the only way to get a reasonably quick response because all the necessary information is automatically linked for the support agent to review. Don't even bother with the website unless you absolutely have to.

Do I need my account number to contact Uber?

Nope, you don't have an account number like you do with your bank. Your account is tied to your phone number and email address. As long as you're logged into the app, they know who you are.

Can I email Uber customer service?

You can try, but it's a ghost town. They funnel everything through the app. If you manage to find an old support email address, you'll likely get an automated reply telling you to, surprise, use the in-app help center for a faster response.

Is there a Uber mobile app for support?

Yes, the main Uber app is the support app. It's all integrated. You don't need to download a separate application or anything, which is honestly pretty convenient when you're trying to report that your driver, bless his heart, thought 'scenic route' meant driving through three different towns to get you home. Just tap 'Account' and then 'Help'.

What information should I have ready when calling?

Well, you probably won't be calling unless it's a safety issue. But for any support contact, have the trip details ready: date, time, and the driver's first name. If it's a charge dispute, have the exact amount and a screenshot of it from your bank statement.

Why can't I find a phone number for Uber support?

Because they don't want you to call. It's a deliberate choice. Managing millions of daily rides and user issues via phone would require massive, expensive call centers, so they've built a digital-first system that forces you to use the app for almost everything. It's frustrating, but it's how they operate at their scale.

How to Contact Uber Customer Service

Trying to contact Uber can feel like a real headache, especially when you're dealing with common issues like surprise cleaning fees or a ride that took a bizarrely long route. According to consumer sites, billing disputes and problems with specific drivers are some of the biggest frustrations. Whether you're trying to figure out the 'girl math' on why your Uber Eats order cost so much or need to report a lost item, getting a hold of a real person isn't always straightforward. You can generally reach them through the in-app help section, their website, or on social media platforms like X (formerly Twitter). For official information, it's always best to start at the source. Visit Uber at https://www.uber.com.

Last Edited on 08 Dec, 2025

Olivia Harper, Senior Content Manager

10 min read

Different Ways to Contact Uber

Getting in touch with Uber is mostly done through their app or website. They've designed their system to handle issues digitally, so finding a phone number can be a challenge. Here’s a breakdown of the best ways to reach out.

Contact Method	Details & Availability	Best for...
In-App Support	Available 24/7 directly within the Uber app.	Urgent issues with a current or recent trip, lost items, and billing disputes.
Uber Help Website	help.uber.com, available 24/7.	General account questions, payment issues, and problems when you can't access the app.
Social Media	@Uber_Support on X (Twitter).	Public complaints, getting a company response when other methods have failed.
Critical Safety Line	In-app feature and phone number for emergencies.	Urgent safety concerns only. This connects you to trained agents who can assist in emergencies.

Customer Support Channels

📞 Phone Support

Uber's phone support is not like a traditional call center. A general number for riders to call with a simple question is basically nonexistent. Their phone lines are reserved for specific, serious situations.

Department	Phone Number	Hours (Timezone)
Critical Safety Response Line	800-285-6172	24/7

Note: This number is for users who have been in an accident or have an urgent safety concern. It is not for general support like billing questions.

📧 Email Support

Forget about sending a classic email. Uber has phased out traditional email support for riders in favor of their in-app and web-based help systems. Any message you send will be funneled into a support ticket through their platform, not a direct email conversation.

💬 Live Chat or Website Bot

Uber's support system on its help website (help.uber.com) functions more like a guided ticket system than a live chat.

Go to help.uber.com.
Sign in to your account.
Select the trip or the issue you're experiencing from the menu.
The system will guide you through a series of questions to categorize your problem.

It primarily handles common issues like fare adjustments and feedback. If the automated options don't solve your problem, your ticket will be sent to a human support agent for review, but you likely won't be chatting with them in real-time.

📱 In-App Support

This is Uber's preferred method for you to contact them. It's the most direct way to resolve an issue with a specific trip.

Steps to Access (iOS & Android):

Open the Uber app.
Tap the 'Account' icon in the bottom right.
Select 'Help'.
Choose the trip you have an issue with, or select a more general support topic.
Follow the prompts to report your problem.

Estimated Response Times from Uber

Method	Expected Wait Time
Phone (Safety Line)	Immediate
Email	Not available; use app/web instead
In-App Support	2-24 hours
Help Website	2-24 hours

Tips to Reach Support Faster from Uber

Go Through the App: Always use the in-app help section for a specific trip. All the ride details are automatically attached, which speeds things up immensely.
Be Clear and Concise: State your problem clearly in the first message. For example, 'The driver took a longer route, and I was overcharged by $10.'
Have Your Details Ready: Before you start, know the date, time, and pickup/dropoff locations of the trip in question.
Choose the Right Category: The app will ask you to categorize your issue. Picking the most accurate one gets your ticket to the right team faster.

Before You Contact Support: What to Have Ready

Don't waste your time going back and forth. Before you even open the help section, make sure you have the details of the specific ride (date, time, driver's name) and the email and phone number associated with your account handy. If it's a billing problem, have a screenshot of the charge ready to upload. Trust me, they will ask for it.

Where to Quickly Solve Common Uber Problems

Here are some of the most common topics Uber customer service can assist with, and the best way to handle them.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
An Incorrect Fare or Charge	In-App Support (select the specific trip)	This is the fastest method. The system can often issue an automatic fare review and credit if an error is detected.
You Left an Item in the Car	In-App Support (Lost Item feature)	Act fast. You can call your driver directly through the app for a limited time after the trip ends. After that, you'll have to go through support.
A Safety or Driver Conduct Issue	In-App Support or the Critical Safety Line	Use the safety line for emergencies. For conduct issues, reporting it through the trip details creates a record linked to the driver.
Your App is Glitching or Crashing	Uber Help Website or @Uber_Support	Before contacting them, try the basics: restart your phone and reinstall the app. It often solves the problem faster than waiting for a reply.